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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Don't think there was an option to join prime... I didn't want to...!
Easy to book due to the simple I structions and the tick box formula on each page. I highly recommend edreams to everyone.
I was not sure at first a little bit hesitant never heard of the company before. But the experience was wonderful and smooth. Easy to navigate and very simple to use too. I would book with you again.
Really loving eDreams and the Prime sub so far! Been on 3 trips with you guys so far, only got words of praise
Every one responded when I need help. Did not have repeat my questions.
I am happy with various booking options made available, timely information and delivery. However, I am yet to get the confirmation details for my Glasgow to Winnipeg journey on 18th June from Air Transit.
Slightly cheaper platform on desired travel dates to Perth. Also good reviews from the audience.
Good so far, first time with this website booking my travel to india
Fast delivery, fast delivery, fast delivery, fast delivery
Very helpful and price is great! Every time I get tickets from here, I feel satisfied.
Experiencing e-dreams feels like diving into a unique, digital world where reality and imagination blend together. It's a bit like dreaming, but with interactive elements that let you shape the experience. There's a sense of freedom, curiosity, and sometimes even surprise, as each e-dream feels fresh and personal.
Experiencia amigable en la búsqueda de opciones de vuelo y turismo en general
I booked my flights first and got a option to book my hotel which was so much cheaper then I found on line. Very easy to book and to access when downloading the app.
I will not use your app again due to your annoying continuous attempt to sell unrequired services. If you just did what you were asked to it would be acceptable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team