On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent, I did get what I want almost in no time, plus the good result, good value for money
"Buy this, buy that, are you sure you dont need this and that"
Annoying booking process.
The booking was easy to do and it was the most cost effective ticket.
It was easy and fun and I enjoyed the experience. Don't know what else to say.
Thank you so much for a good travel experience :) the booking process was very simple and all the notes were helpful.
My 1st time used this platform and the confirmation was taken a bit long, if compare to other they provide immediately conformation.
Dear Samboeun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I am always travelling to Manchester and other countries by book ticket in eDreams
Like I said, this is my first time doing business with Dreams. So I know very little about them.
It was very convenient and fast to book the flight. Received confirmation within 24 hours of booking the flight
La mejor! Muchas gracias. Siempre es un placer hacer mis viajes con ustedes
Quick and easy to follow the website and book my flight. The prices were reasonable as well.
My husband purchased 6 tickets through eDreams for a Wizzair flight, which was later cancelled. Despite Wizzair confirming that the refund had been processed and sent to eDreams, we have not received any of the refunds for the tickets. We've contacted eDreams support 100 times through emails and their chat system, but we continue to be ignored or given vague responses. It's been over 3 months, and there has been no resolution to this issue. The complete lack of customer service, communication, and accountability from eDreams is extremely disappointing. We are now being forced to take legal action and report this to consumer protection authorities. I strongly recommend avoiding eDreams at all costs. This experience has been nothing short of a nightmare.
Dear Nola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
So far, so good. I have no complaints. You have good fares when I am looking. I will continue using this service in the future. Thank you
EDreams – Criminals Violating Law and Consumer Rights! Review:
On 29 April 2025, my bank card was charged €119.99 for an "eDreams Premium" subscription without any notice or my explicit consent. This is outright fraud and a blatant breach of consumer protection laws: Violation of Directive 2011/83/EU (Art. 9): No clear, affirmative consent for additional payment. Violation of GDPR (Art. 7): No lawful, unambiguous consent to process my payment data. Violation of PSD2 (Art. 62): No Strong Customer Authentication was applied to this online transaction. EDreams are nothing less than criminals who trample consumer rights and ignore the law. I urge everyone to check their statements carefully and dispute any unauthorized charges immediately!
Good service received all bookings made and confirmed thanks
As Promised, Great seat.great price same day…im gonna use this pretty much exclusively
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tomi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team