Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
I bought a ticket for Delhi from Kolkata the charge was US $69.77. And then without any warning, they charged my card $110.68. I called them and then a woman named Esha tells me that $40.91 is the service charge. Yes $ 41 service charge on a $69 ticket. And they never told me about it and did not send the receipt either when I booked the ticket.
The woman Esha would not connect me to her supervisor, would not give name of her supervisor, would not give me the address of the company so that I can legally contact them and challenge or complain. And when I demanded invoice she would not send me the invoice immediately. Only after two hours she sent me the invoice when I demanded it.
If while purchasing I knew that they are going ot add a service charge of $40.91 on a ticket costing 69.77, I would not even bother to buy a ticket from them. They never sent us the invoice earlier as soon as purchase was done.
This place is rip off. Never buy a ticket from them. I am going to report them for bad faith business practices.
I sure hope they go bankrupt soon.
I would give them zero rating if it was possible.
My experience was great when buying tickets through the app, fast and cheap! Looking forward to the trip
The pain of trying to cancel my prime membership means I will never use you and your associated companies again and will be sure to tell anybody that will listen how terrible your and you parent company are for allowing these very 1990 style miss selling tactics
Dear Sarah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good and highly recommended especially to all frequent flyers
The best price for what we want, though has cost more than during out of season!
We have reserved seats on the Banhkok Siem Reap route.
But we are unable to reserve seats for the return trip.
The various parts of the booking process should brought together in one exercise
It was a clear site and booking was very easyJet
No further comment
Best prices for flights. Not as many good options for car rentals.
Fast, easy and reliable. I like eDreams because it has good nad diverse choices covering an entire pallette of prices.
Experience was great. You need to add disability services to your site
Booking experiences have always been good, but when it comes to collecting all information initially, e.g. frequent flyer numbers for airlines, clubs and KTN, seats, baggage etc. it always seems to be harder or impossible to accomplish and without interaction with support. Improve this or tell me what I am missing and this would be 5 stars.
Everything is easy and intuitive and the details are shown in the web and mobile app!
Easy booking hassle free I like the prime discount. Looking forward to booking with you all again.
I am very disappointed with the whole process with edreams. I do not like how the discount is presented and captured and the cancellation process is cumbersome. I end up paying more for my flight than if I booked at full price on another airline.
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I book plane tickets not just once or twice, but many times and I always ensure that all the information I provided are correct. But with this site, which is my first time booking with them, they screwed up the information you provided, for i.e. The dob, last name and everything. When you tried to get it fixed, they told us NO because we didn't purchase their add on service to get help! What kind of bull$#*! is that? Now, I have to purchase another three plane tickets because of their error! Bull$#*!! NEVER EVER book with eDreams, don't know how they rate on kayak is 9.0 because this company is shady! But m starting to loose my trust to Kayak as well!
Dear Alexis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A quick and easy process to do the best search with several alternatives
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ravindra,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team