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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Everything was good. Book the trip very easy. And I have the chance to book hotel with discount. It's a good aps.
It all went so smooth and I had no problems i was finished so quick it genuinely surprised me
Dear Hugo R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
We've just bought our first ticket with eDreams (a few days ago) so, until now we are having a good experience. We received some e-mais with all confirmation, so it is going well.
Dear Paulo R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was overwhelmed by the incredible prices I found here
Dear Natasha U.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
According to my experience It was easy and fast in booking
Dear Rebecca V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
One star because there is no zero star option.
Completely incompetent service.
Airline canceled one segment of our returned flight.
Except stating the fact there is no communication from the edream service. No means of emailing requests. The 27 minutes estimated chat waiting time stretches to 2 hr+ with no conclusion.
One month later the edream reservation shows still canceled flight.
Unable to get any written confirmation of the adjusted schedule (if any)
Bought tickets from e-dreams and all I got was an inbox full of spam. They couldn't even do the check ins for flights, had to do it myself... But e-dreams didn't provide the reference number that the airline used... So I had to contact support... But support is just a dumb chatbot and I had to fight through the bot to get to an actual human chatting with me... That human first gave me 3 wrong reference numbers... Finally I managed to check in, only took several hours. One of my flights also got cancelled, but I couldn't get in touch with e-dreams, so I just had to buy new tickets myself. When I reached e-dreams through their support they wouldn't reply for extended periods and then would drop me when I didn't reply to their chat in less than a minute. Finally managed to make an insurance claim and then was declined because somehow it was my fault that I didn't use a flight that was cancelled. Told them to go to dark places, after which they reconcidered and partially granted my claim, but not my proportional costs that were covered by my travel companions. Worst service experience, in fact the entire thing felt like a scam trying to penertate me at every opportunity.
SCAMMERS! WONT REFUND MY MONEY FOR THE SEAT AND BAGGAGE CONTRARY TO WHAT THE FEDERAL LAW STATES! I WILL EXPOSE ALL YOUR ATROCITIES ON SOCIAL MEDIA IF YOU WILL STILL CHOOSE TO PLAY THIS GAME
Scam site! I paid extra for the "flexible and easy change of flight" option, just to find out 8 days before my return flight that it is only changeable 24 hrs before the FIRST flight. There is NO mention of this anywhere on the website. The alternative flight option edreams offered me was 3000Euro (as opposed to the 800Euro i paid for the original flight!). When I myself searched for alternative flights online i easily found similar flights for only 1200Euro. Edreams is a total rip off!
Dear Gael O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Marko S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Davit G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Tammy B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Quick and easy. No problems with my booking and no glitches. Thank you
Dear Christian N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It is second time I use booking via eDreams and the experience was great. I obtained also o consistent discount via app.
See you on next trip!
Dear Miroslav T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good very good satisfaction ok. Thanks. Lots thanks. Good morning
Dear Md B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience in the booking process was satisfactory
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diana R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service