Overview
eDreams has a rating of 4.1 stars from 11,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Fast and easy experience of booking a flight. Cheaper than on other sites
Access all areas, booked both flight and hotel and will probably go back and book car hire too.
I booked a flight, was automatically subscribed to "Prime" something-or-other, with no obvious way to unsubscribe. I called their support number, was told they were having computer problems and would call back within an hour. No response.
All went smoothly and quickly. The price was attractive and completing the purchase was easy.
I had a confirmed reservation and after almost 2 months it got cancelled and obliged me to make a new one...with extra cost. I am afraid that might happen again as the flight date gets closer.
It's a good experience to book my flight using edreams for Scotland
Ok so far
Will let you know once the flights have occurred! Nothing more to stay
Dear Austin,
Our sincere thanks for your positive words and feedback.
Wishing you a wonderful journey!
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Just don't understand why they took the money twice out of my account.
It was a good experience using this site for the first time.
Thanks
I have booked too checked bags I don't need
Please explain how to cancel
This is was good service and i am happy how is works this and i would like to learn more
Went through Google Flights and selected eDreams and was able to save a little bit more. Had to go back thru the airline's official site to add my KTN though as eDreams doesn't include this info. Overall it was easy to save some money.
A simple app for finding the best deals for travel around the world
I am satisfied with this booking experience. The offers were clear and well organized
I only received a confirmation but not my e-tickets. I'd like to see the tickets
Dear Tal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good……………,…,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Easy to navigate. Quick. Clear instructions. Good prices...
Review for what
I have not traveled. I have been banned from traveling because I do not have an Indian visa.
I want to change the travel date and I did not find any contact number for you in Saudi Arabia
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care