Overview
eDreams has a rating of 4.1 stars from 11,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Instructions were clear and execution was very efficient.
Seamless booking got my confirmation same day. Have used in the past as well no problems
First time I used eDreams found it on the internet was easy enough and discounts were ok
A new charge with each new offer that should be included. Typical. Need 50 characters.
Booked though eDreams on an Eastern airlines flight. When I tried to add baggage your site said I had to go through the airline, but the airline won't let me because I didn't book directly with them?
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
You were so helpful. Information is sent ahead that we can just relax and enjoy the service.
I have found cheapest fly ticket and it was very easy to book in.
Really quick booking system, with a better price than I could get elsewhere
It did not take long to book and if you have booked with them before, it's all there.
Worked well easy to book your flight. Might use this service again
Easy service very well done and self explanatory in a lot very greatful for this app!'
Great experience with eDreams – the entire booking process was seamless, and everything went smoothly from start to finish. The website was easy to navigate, and I appreciated the excellent customer service. I'll definitely use eDreams again for my future travel plans!
Booked consecutively with a friend but we paid different prices!
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Fast and easy experience of booking a flight. Cheaper than on other sites
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care