eDreams

On 20 May 2020, Customer Care eDreams sent us an email. Jarred was the writer, Telling us you are still awaiting our refund authorization from Air New Zealand for the 2 tickets we booked for flights from Kerikeri to Timaru and return. The day the flight was to take place NZ went into total level 4 lockdown due to covid-19. After days of numerous phone calls and hours and hours of on hold on the phone they finally said they would refund our fares. I have phoned Air NZ numerous times and they said they cannot refund us as 'eDreams' are the booking agent and hold the money.

WHEN ARE WE GOING TO BE REFUNDED. THIS HAS NOT HAPPEND YET AND IT HAS BEEN OVER 2 YEARS. This is absolute theft and lies. People out there be warned, NEVER use eDreams. I would have put minus 50 stars but there wasn't the ability.

Unfair service, I would not recommend anyone.
I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es.
E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no,, sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault.
There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements.
I will seek legal opportunities, recover my money unlawfully seized.
Never again will I use dishonest Edreams.
I

I booked a flight through E-dreams from Lima- Sao Paulo with a stopover in Santiago.
I only found out that 1 day prior to my flight date that even though I had paid for the whole booking, due to a "system error" Edreams were unable to confirm my first flight from Lima- Santiago.
The only reason I was aware of this was because I had also booked the exact same flights for my boyfriend and he had received some emails that I hadn't prior to the flight date, so I decided to investigate and make sure.
Sure enough, while trying to speak with a representative via chat, they confirmed that the first flight was not confirmed due to their "system error."
I was told there was no way they could confirm or book the flight from Lima- Santiago, in which they offered a refund for half the price of the entire booking, saying I would have to rebook that first flight on my own accord.
Being a day before the flight was due, I then had to spend more than double what I was refunded without any more offer of help.
When I asked to speak with a higher representative that could explain to me why they were not able to confirm my flight, as it was a fault on behalf of their system, I was told that there was nothing that would be done and I would not receive anything further.
I was severely disappointed, I have been so atrociously mistreated by any other airline company or reseller before and I will surely never EVER be booking any flights, hotels etc through Edreams.

I have requested for refund since December 2020 and they still have not processed my refund up to this date July 2021.
Every time i send an email to request my refund they tell me it is being processed but after 7 months waiting still nothing.
My advice avoid at all cost. I will never ever book a ticket with them again.

Not helpful and not interested in giving me a refund or partial refund. Would never use again stay well clear of this company

Easy going through e Dreams web side. Flexible price
Good honest & knowledgeable agent.
Special reward for first time customer.

I travel before with edreams and everything gone ok and I think this time gone by better.

Fast und good bocking. I hope that it will always be like that and that you will not have to pay extra for check-in at the airport

It was a bit of a nightmare picking which flight because I had some criteria. There didn't seem to be an option to field trout things

I glad to get fast Service and easy payment. Find best time to me for business travel at my suitible time.

I entered the wrong birth month when setting up my booking. Your system has made it impossible to correct and I don't know what to do.

Dear All,

EDreams has sold me invalid ticket and did not give my money back. Be careful before buy any ticket from eDreams.

Best Regards
Maidul

Very difficult to get details of flight changes an still not sure of what to do next. Hope that all will go well on the day.

The flight I booked got cancelled the next day for no reason. And they have no customer service. You can not actually reach out to anyone.

I bought travel insurance from these scammers they called - Cancel Anytime. I got ill 4 hours prior to my flight from Barcelona to Zurich. I wanted to re book a later flight but the agent told me that it requires 24 hours prior to travel in order for the insurance claim to kick in. But it said - CANCEL ANYTIME. They won't honor it. I told them not to cancel my complete itinerary. Because I was sick and didn't make it to the flight, I ended up purchasing a new airfare from BCN to ZRH for $500 - for me and my wife. When we got to Zurich, we found out that the rest of our trip were canceled because I didn't make it to my original flight. The worst nightmare was we had to purchase the rest of our trips from Zurich to Franfurt, and Frankfurt to Barcelona that costed us an additional $2,500.00. These scammers are a group of con artists who will make every attempt to steal from you. There should be a class action law suit against this company. It's unreal in the travel world to have this organization still doing business...