Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
It's hard when you are looking for a decent deal and searching through different ones was and always stressful
After too much time, my mother will visit my brother in Canada. Edreams helped us to make it possible
Dear Bernarda V.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
It was nice experience, however, France Air is providing pathetic services. Online booking system is good and customer friendly.
Dear Waseem B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very $#*! service don't book your any tickets by edreams I really disappointed. I never see this type company.
Approved the application immediately, I use it for the first time, but so far everything seems to be fine
Dear Kamila V.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
This site charged me 45$ more than of airline booking site, I really disappointed and never recommend any one.
Maiwand,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Everything worked well except one. We need two wheelchairs for arrival and departure. Can you get them for us?
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Wonderful. Everything by just one click. No payment issue and give to you reasonable price and cheap flights tickets..
Tops on flight availability, options and excellent discounts. Very friendly user interface and follow-up mails to ascertain clients' satisfaction.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Its very bad that I need to call because during the booking you wrote on the pop-up that I can cancel my membership online! Its scam.
Dear Tamila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My experience has been good overall. I have been received emails of confirmation as well which is very useful
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
This was our first time using eDreams, and the process for ordering plane tickets to Japan was very convenient.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
After travel would be better, we just finished reservation and still we have check in phase then flight itself..
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
This is my first time booking with eDreams and I found the overall experience very simple and straight forward.
Is the first has with this comI want to do that ginkgo for travel too Yes it's the first with your company thank you from the bottom of my heartpany is good
Dear Ionut M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
5th review in my journey to get a refund
This is my 5th review on the same topic about trying to get the refund I am supposed to get after purchasing cancelation insurance due to any cause. 15 months later I have not received a refund. I encourage that all of you who have experienced this, all file a civil claim. We all work hard for our money. This money we spend for services such as a vacation is what keeps us moving forward. I paid for a service I didn't get, so why not get a refund to use these funds for the next great trip? The best companies are those who have integrity, honesty and trust. This company is not at all of these qualities. Maybe we are here on this platform as "learned a lesson". The purpose of all the terrible reviews is to help others AVOID this company. There are much better companies out there that deserve our money because they follow through. Shop around, and you will be glad you did
This company says they will wire me a refund as long as I give them my banking information. Well it sounded too good to be true as after another month there is no refund. I do not think it is rocket science to wire funds to Canada. I asked for refund back to a credit card and they will not address this option. It has been extremely frustrating as the chat bot will not let you correspond with an agent as it keeps recycling your menu choices and email responses are pre scripted so you really don't feel like there is a human on the other end. The lack of personal service is this companies way of ignoring you and of course keep your hard earned money. This was such a disappointment in using an online travel agency where you'd think they would make your vacation planning better instead of making it worse
Date of experience: March 14,2023
I asked for the booking to be cancelled.
It's been more than week and no refund?
Please, sort it out
Dear Liliana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I would be more comfortable with a higher set price and only a couple additional items. Booking goes on and on and on and on and on.
Dear Marc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abdelhamid S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service