Overview
eDreams has a rating of 4 stars from 11,044 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Was easy, quick and got good deal👌. Only that if i had booked directly with air India I was allowed 2x23 kg for economy ( ams to delhi) but e dreams only allowed 1x 23 Kg which is very strange because its the same airline
Easy to book, just booked, and am not traveling for another 4 months so I can not say if everything will go smooth yet.
Lee have good experience with this side, got nice tickets on cheap prices, I hope journey will be safe, quickly booked our tickets.
Please until I complete my journey 🙏so I have nothing much to say, was very easy to go through my payment process.
Yes i booked the ticket and the ticket is comforned but i request to check in its wait on processing can you send me ticket pdf file
It's just a logical process booking flights and Hotac. All my team are on and using the app now.
I have booked a flight from Paris to Malaga. Please send me my ticket as soon as possible
It kept saying you will receive your details and I never did. Will not be using this.
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not happy that I had to sign up to a service that I have to cancel by phone before they charge me an annual fee. I know Ryan air flights are always double what is advertised, but this would have just added more
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not useful promo code unless round trip or one way I was finally told after 2 phone calls. I think they shouldn't have left me guessing
Dear Gary,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The initial price was attractive; however, the accumulation of surcharges for various add-ons proved excessive. The inability to select a seat was also unsatisfactory, although this is not a standard practice across all airlines and applications except for premium seating options. The flight duration is one and a half hours. One anticipated expense was baggage fees.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
They are cheaper than directly booking from the airline websites. However, when you add hold luggage, they charge a higher price. So if you plan to book and add hold luggage, better directly book from the airline website. You can save more.
But if you plan to just book a flight without add-ons, this is a good platform.
Dear Erik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very useful specially with the discount. On overall I like the experience very simple. But it didn't ask for my passport and the app Didi not ask if I need a transit visa.
My booking for flight with Thai airways was fine.I was a little confused with the 15 days free subscription for prime.
Dear Tracy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very helpful and price is great! Every time I get tickets from here, I feel satisfied.
Easy and very good,it let me complete the dreams of one of my family to travel
Looking for a flight from MIA to AUS fiound the perfect flights to an from. Easy booking immideate flight confirmation.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ixchel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care