Overview
eDreams has a rating of 4 stars from 11,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Thanks for your help and support really helpful information to get you started on your trip
Customer service is amazing, my wife is a blogger and i am thinking to promote edreams
The booking process was easy. I had several choices and was able to price compare easily.
I just want to buy the ticket and move on. Sorry, its more things to do.
Site was easy to use. Flight options were clear. Price was better than on other sites.
Really reliable and easy to just book away your next trip and also provides great discounts!
This is my third time buying the ticket through eDreams app, I'm satisfied with the service!
I would love customer service. I need your help and you are not answering my email.
Dear Sapir,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I use e dreams since 2019, and never had any problems. It is helpful and precise.
I tried to add 10kg hand bag but the payment wouldn't go through via the app and website then I called agents he tried from his side and didn't work. Basically problem with website. I am supposed to travel in two days time and the problem hasn't been solved yet.
Dear Abdesselam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I booked the tickets round trip from Prague to Italy.It was pleasure experience! Fast and easy,no hassles
I was running short of natwork where i was but that was quick and my wife didnt believe i did. It thank, waiting for the trip day with my family, you are a lifesaver
We are happy that we can travel on our budget alone because it was easy for me to book and you were very responsive. The ticket was also very inexpensive.
I could not find a simple way to enter in birth date details without scrolling back 67 years one month at a time and passport details without scrolling forward one month at a time for 10 years! You must be able to do better than that
Dear Kim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything was very professional, I am very satisfied and will continue to fly with eDreams app.
You helped me with the canceled ticket by Air Serbia and solved the problem within 45 min.
Booking ticket for me on the same flight.
Amazing job, thank you!
Was simple to search for what I wanted and very easy to book would definitely recommend
Just let people book flights and stop with all the up sales and add ones.
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good price, good options, easy settings. Waiting for airline confirmation is not the best thing
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lee,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care