eDreams

It was very easy and simple to book and my confirmation also came on time

So far so good especially the way you have given enough information to me on what I can do and cannot.
Your guidance was so swift and straightforward and helpful

Hard to contact with real person. Every time I pressed Manage my booking and after pressed change name or change flight, all I saw UPS thi page isn't working. It's my first time using Edreams also.

Do not book with this company. Basically zero support and they do not honour their bookings or assist with any changes. Very very bad experiences on more than one occasion.

I booked my flight through edream from delhi to darwin and paid for flight got flight ticket.
Guess what the sent me email for further detail to confirm
Mostrly off people do not check their email every day i also could not because of busy schedules
They cancelled my flight and sent me money back without even asking me. Thanks god i looked at my banj and found money came back and they cancelled my flight otherwise i would have on airport eithout flight.
Ehen i called them they said we sent u email. They had my mobile number and did not this important to call me and cancelled my flight. When i asked for the same flight they said it is $200 more expensive.
Now tell can they cancel flight without even conforming with passanger

Bad service ever.

1) automatically charged me to prime membership without my autorization
2) gulped my refund, its been 4.5 months still no refund same bull$#*! chat with agents and their robo chats
3) fake pricing,

Wondering about eDreams' modus operandi? Well, aside from the many below about cancelled flights and refunds mysteriously not forthcoming there's this. You go there via sponsored link on Momondo promising your flight for USD$94.79. You go through the whole process but you don't choose their subscription plan, which is what they really want from you, because then they make it difficult to cancel, as numerous complaints attest. You enter your credit card details. The price still says USD$94.79. You press PAY... and immediately up pops a red notice: "there has been a change in the price of your flight." It's now USD$419.10

Wait a few minutes, do the search again in a new private browser window to avoid trackers and... hey presto!... it's showing USD94.79 again. (The second photo, which has datestamped metadata).

This is called "bait and switch" and it's illegal.
As well as submitting this here I'm sending it via the Europa. Eu website (google Unfair commercial practices bait advertising) which I would encourage other European users to do. The penalties can be millions of euro if enough people provide evidence (I kept a screen recording which I will supply via YouTube).

I didn't even book with this company but they managed, without any security checks, to issue tickets to someone who used my credit card details. Try finding a contact for them and you will be hunting for a very long time. Looking at the reviews it seems others have had similar issues.

I uploaded some seriously bad reviews of them on another review site and suddenly I was getting someone to contact. She spouted the same nonsense you are all getting: nothing they could do, complete police form(does not work where I live or for online transactions). Visa has a Verified One-Time-Password that this company says it is signed up to but did not use. They are basic thieves who are enriching themselves and the pockets of criminals by failing to put in place any checks to prevent hackers from flying the globe. It would be perfectly easy for them to see who used my card and cancel their booking but, no, such a sleazy bunch of crooks aren't going to hand back what they are not entitled to. If you live in Barcelona, do us all a favour. Put posters all over their offices warning others not to touch them and, very possibly, leading to an investigation about their practices. They bring Spain into disrepute.

This company has been saying my refund is being processed for a year now. I get told the airline is the problem. However when I contacted the airline they said they refunded eDreams 30 days after the refund was asked for.

THIS COMPANY IS NOT TO BE TRUSTED AS THEY JUST DONT REFUND ANY MONEY BACK.

SCAM SCAM SCAM! DO NOT BOOK WITH THESE CROOKS! They set up an unauthorized RECURRING MONTHLY DRAFT on my checking account for over $500. I thought I was booking with another agency and was surprised to see that at some point, it became edreams...never heard of them. Then there were surprise fees I was going to have to pay. I tried to cancel. There is no customer service. I received an email more than 24hrs after I requested a refund and guess what? You have to cancel within 24hrs to get your airline money back. So now I am stuck with a bunk Allegiant voucher and I have no idea what has happened to the hotel room. They are not helpful and the system is designed to keep your money and keep you waiting. Disgusted.

Edreams is a cheater company I booked flights from Bangkok to serbia with automatic check in boarding pass where it show if automatically boarding not done u get full refund they just cheated me since 5 nov 2022 it's not a professional company they just know how to take money from customers pocket,called many times n sent many emails even there agents lie lot I will never recommend someone book with edreams I have all proofs I lost inr approximately *******
Ref*******995

Extremely bad customer service. My flight got canceled 1 day before, by the airline, and I didn't get any email from eDreams. Got an email from the airline to change my booking but doing it through the airline website didn't work out. After calling the airline, it turned out another flight in the same itinerary is also deleted from the system and I need to resolve it EXCLUSIVELY with eDreams.

It is basically impossible to talk to a customer service representative. It took me 3 hours just to get to talk to someone on chat. Then, they repeatedly told me that they will resolve it but nothing has happened. Now, three hours before my original flight, I still don't know what to do. They said that I might not be able to take the flight, but I still see part of my flight active with airlines. Since it's an urgent situation eDreams told me that only the airline can do that change. This was a lie but it made me bounce back and forth between airlines and them for a couple of hours while losing time. I haven't slept trying to resolve my situation. Nobody is willing to help and I might miss my brother's wedding. Save yourself the stress and don't book with them!

My wife booked airline tickets on a reputable website but "eDreams" were piggybacking off the website and we were charged $20 over cost price 7 days later were charged an extra $90 automatically for yearly subscription which we did not request. When I tried to cancel via T/C process so convoluted I had to set up an account to unsubscribe... tried to contact customer service (non existent) I then realised I was talking with a cyberbot I was lucky have been able to block payment through my bank... DO NOT USE e DREAMS!

Booked via edreams.com flights to Spain for Oct 2022. The actual credit charges do not match the INVOICE in USD.
Instead of single charge in credit card in USD, there are 4 charges 2 from edream in USD and 2 from Vueling airline in EUR.
I tried to contact both, but getting BOTS that are closing the complain. I tried to contact edreams by phone, some one fro India answer, which does not have a clue about what is overcharge.
It was a nightmare and time efforts without any results.
I tried to cancel the booking, they will refund only 80% from flight cost, Zero refund on all addintinal charges. It means I will loose 1,000$ for cancel.

Invoice total amount
Is 2,855 USD. It was expected to see a single charge of 2,855 and not 4 charges as below
Credit card Charges:
EDREAM 1,318 USD
Vueling 2,392 EUR

I have a few trips for this year and I will not ever book anything via edreams.com

I had to rebook my flight as my covid test result arrived late. However they said that they'd have to contact KLM directly and ask them which would take 2-3 business days. My issue occurred on a Friday meaning I'd have to wait until at least Tuesday to fix my problem. I asked them to reimburse my accommodation and expenses, but I got no response. Their customer service hung up on me multiple times and it's the absolute worse and most useless bunch of people I have ever had the displeasure of dealing with. DO NOT BUY A TICKET WITH EDREAMS!

Have tried reaching the Edreams Customer Service many many times by now, writing this review out of fatigue! My flight was cancelled and the airline (Indigo) agreed to pay us full refund. It is now in Edreams account and they are refusing to return my SGD 864.71. Its such a MATERIAL Amount and I am unable to reach their customer care through mail or call or any channel! They posted a response to my previous review saying someone will contact us and refund, but NONE OF THAT HAPPENED! This is DAYLIGHT ROBBERY! Extremely annoyed at their APPALLING TREATMENT and SUCH DISHONEST SERVICE!

If anyone from Edreams team sees this, please call me at +65 ******* or *******@gmail.com

Easy flight.
From start to finish it was easy to follow and understand it was a pleasure knowing that my checking in And boarding pass has all been taken care of.
Thank you.