eDreams

I booked a cheap flight with edreams. What they dont tell you is that they sign you up with a membership and charge you a $50 us membership from the creditcard you used to pay for flight. They trick you, its a scam. They take out a monthly or yearly membership. Its caused me much trouble had cancel card. They csnt be contacted easy as on otherside of world. They said they canceled my membership and then i was charged $87. Trustpilot took down my last complaint because no evidence but i cant upload any evidence. They have not payed my money back. DO NOT BOOK WITH EDREAMS.

First of all, I made a reservation for four people and paid extra to be able to change flights if necessary. I talked to a customer rep to verify this. When I went back to change the return date, I was told I would have to change it for all people and could not change it for just myself. Next I tried to change the return date for all four of us and I was told that I could not do that but instead had to buy four new tickets and they would reimburse me for the difference. When I asked how I would get reimbursed I was never given a clear answer. This is the worst company to deal with. AVOID AT ALL COSTS

I booked with Edreams many times but always is an uncertainty experience, I never know if the baggages in edreams really matches with the airlines bags rules. This situation puts a lot of stress in the travelers. When edreams saids Carry-on bags the airlines really means Smal bag cabin. It's unacceptable for a flight site like edreams.

This company filled our flights incorrectly. We were stuck at airport and had to rebook everything to get to destination. Then came 2 days failed follow up by the company and ultimately we were told to figure it out ourselves because they couldn't help us anymore.
We were left with plane tickets under the wrong name.a security issue at all flight terminals and delayed departure along with hrs of headaches at the airport.then 2 days of headaches to try and return.
Customer Service was basically non existent and flat out lies to call back or resolve the issue.
A week later and once home they emailed to say that our original flight had already flown so they couldn't help.
( no kidding) and basically told me to kick rocks on expecting any type of compensation or partial refund.
Actually they finally emailed me recently with that follow-up notification...5 months after the trip was concluded, and of course. Now it's way past the time that they might have been able to help.
( no kidding) in essence, we never bothered to respond for 5 months.but now we are and it's been to long to even think about making it rite.
Horrible Horrible experience, Horrible company and even worse customer service.
Stay away from this company if you want to actually enjoy your hard earned vacation and money.

I wanted a reasonably priced flight from Santiago to London and that's what I got. I would have preferred to get my boarding pass at the same time but I have to wait until 8 hours before the flight.

Rescheduled. Have been waiting over 7 weeks for the new ticket to be sent. NO COMMUNICATION. NO RESPONSE TO MAILS. Do yourself a favor and use another vender. It is just not worth the hassle to save a modest amount of money. My confirmation number for this process - # *******744. Avoid them - not worth the modest savings over another carrier.

Edream is realible,safe to use if you want to book your tickets all over the world. Trust them with Ur money and you will never be disappointed bcs their edream is to fulfill our dream.It is better to trust the best to book your ticket

I ordered a 2 way ticket to greece, after i paid irecieved only one way tickets!
After that i tried to cancel the tickets. Its almost imposible to contact a real customer service and they refund me only for half of the money. They are modern thiefs! Do not order flight via this company! They are also extremely expensive and thiefs!

Excellent very proud to go on a plane by myself I am very excited to go and let my hair down

Requested refund more than 12 months (flight was cancelled due to COVID). Edreams has received the refund from the airline but they keep asking for Swift account and IBAN details which we do not have in Australia. How can they do business in Australia, accept credit card payments and then not refund to an Australian account. The worst part is - I keep contacting their customer service, waiting to chat with an agent and every single time they lie that the money will be refunded to the credit card or the Australia bank account but we keep getting the same email asking for Swift and IBAN. This is so frustrating. How can this company operate

Was the best experience and will explain in detail after the flight is done

All good so fare.well need to get tickets soon hope this goes well

Very good experience and no problems with reservation at the hotel

Good overall. Customer service was responsive and responded to request.