Overview
eDreams has a rating of 4 stars from 11,095 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
As I work as freelance courier- on commission basis - it is imperative to get the my work done as soon as possible- it was reasonably easy to purchase the ticket - and I had to make sure that I had enough time to take my my second flight back.
I didn't buy edreams prime and the purchase was made on my card
Dear Nicholas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
So when we bought the tickets it said that carry ons where included but in the confirmation it said that it wasn't. So we decided to call the customer service and it was abysmal to say nonetheless. We wanted to sent them the evidence of the photos where it said that the carry ons where included and they didn't even want to give us an email and obviously they didn't do anything with that BUT that wasn't the worst thing they did. They charged a prime subscription of $60 without our consent and when we called to get a refund they said that we couldn't so we just decided to cancel our subscription. If I could give 0 stars I would.
I booked a flight to Ho Chi Minh from Taipei. Flight departs at 0655 confirmed. We arrive early at the airport at 0430, no agents at check in counter (too early), we wait until 0600, still no agents at check in counter?! I call eDreams customer service, the agent was useless, since he couldn't help me and referred me to Vietjet, and didn't give me their number! So, eDreams basically washed and wiped their hands after I booked the flight! So, disappointed and frustrated with their service!
Everything was very simple and easy to navigate, and a really good price
Very good and efficient. Will use it again. Used it a lot before
After booking what I remember as a "fare ticket" I saw that I needed space for overhead baggage, which was not included. I tried to find how to change to "fare+" (I think it was called), which include overhead baggage. However, it was not possible. I then had to book for a "check in bag", which is more expensive.
BAD EXPERIENCE!
I cant, believe how ripped off i got with E DREAMS.
Back in 30 of December i booked two tickets via E DREAMS for my trip to Athens= from Vilnius.
E dreams charged me the FULL amount but never actually give me any tickets because the plane was full.
They have asked from me to get in contact which i DID but there is no help from anyone on their site,
Worst customer, service i have ever experienced.
Full scam.
With that being said i actually had to pay AGAIN in order to take tickets the next day and of course, i've slept on the Airport floor.
Worst company ever
EDreams Ref. #*******617
Name - Nikolaos Sidiropoulos
I will continue writing this review until i get my money back, this is unacceptable!
Dear Nick,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
So far my experience has been good. You have to be careful though cause they'll nickel and dime you for any kind of upgrades and insurance and stuff.
Buying the ticket was very fast and easy but to get the boarding pass was very hard as it was a 2 company operation, but ai got it after some trial and error for 3 hours, the worst part was when my luggage was missing at the brussels airport and still is missing, when I had all of my clothes inside it so now I'm in Belgium with just the clothes I had during the flight.
They just took money for ticket and isuued a unrecognised PNR reference, so airline said its wrong. I bought a tickets from Sydney to Chennai,. On the day of departure their apo showed me, the airline cancelled your flight. I checked Sydney departures it was clearly saying on time. Then reconfirm with airlines and they said the flight is scheduled to departure, then i called Edreams customer support and the guy mentioned and keep on saying your flight is cancelled by airlines. I went to Airport i saw the check in counter is opened for my Airlines, i showed my ticket and the host couldn't find any bookings on my name and the flight number date time exactly matches, but they said this is scam. I have attached all the screen shot and my flight left on the same day. This is fraudulent company and i will blame only Skyscanner send me through this booking Agent and skyscanner should take full responsibility.
It was very easy to find the flight that was more suitable or me. Thank you very much!
My experience was outstanding with United Airlines and eDreams. Due to a cancelled flight on Spirit Airlines, I had to re-book and request funds for cancelled flight that would not get me to my destination in an appropriate time. Thanks again United Airlines and the eDreams Staff.
Dear Gilda J,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Fast making reservations easy and not too complicated so I used Dream before and it was fine
Dear Denette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I normally book direct with the airlines. But I couldn't find my preferred times with the one airline
On edreams I found a combination of 2 Airlines with the times I preferred and booking was a breeze.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The airline cancelled my flight over a year ago and I cannot get a refund from this company. It has been incredibly frustrating and I would not recommend under any circumstances
When I make the reservation all the time I get messages that I will have the option to add luggage after getting the confirmation, but after purchase the flight and contact support the option that they give me is to add the luggage in the airport
I was travelling from and to Helsinki - Stockholm by Norwegian Airlines. EDream quoted 112€ and charged by both eDream and Norwegian Airlines but after traveling eDream took agai €54,99 more from my master card. Tried to contact to eDream could not complain. They looted my money from my master card. Beaware with this site.
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Costas G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service