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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was easy journey and I hope the flight booking will be great as well
Easy-to-use environment, reasonable prices, and reasonable discounts
There were a lot of options for flights that you could filter. I found booking special luggage fairly straightforward compared to other airlines. However I found that the price of taking a musical instrument was nearly double the price of other flights including long haul and this was for a short haul flight.
I was happy that they responded fast and it was an easy process
It was great, easy and fast. Thank you. I will continue using it.
I arranged flight ticket from Skopje to Budapest throw Frankfurt with Lufthansa and then from Budapest to Skopje with Wizz air. The price ticket (bigger than as premium member) was completely taken from my account and after that I received info that the booking cannot be arranged from Skopje to Budapest. In that case, I was forced to book another one-way fight from Skopje to Budapest with early morning flight at 4 AM with Serbia airlines. My secretary wrote to eDrems for money refund because nobody showed any interest for that by now. My current flight ticket instead of cca 200Eur costed me more than 400Eur. I do hope that there will be money refund in near future. If not, I will never use eDrems again.
Dear Vida,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Prime membership service is a kidnapping trap and cannot be cancelled after joining. There are too many charging options in the page, which affects the experience.
Dear Zhenhao,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Prenotazione sofferta, dopo aver pagato il volo Roma-Parigi a/e verso le 15 con ricevuta conferma, alle 23.15 leggo una mail dove c'era scritto che il volo di andata era stato cancellato. Panico...dopo tante ricerche, utilizzo di app eDreams e telefonate ad una delle compagnie di volo sono riuscita, dopo due giorni di travaglio, ad avere finalmente la conferma definitiva del volo completo.
Dear Nicola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Zuerst war ich beunruhigt da die confirmation nicht sofort per E-Mail kam
Hat sich dann zu meiner Freude später erledigt.
Dear Niomi,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
So far so good. Cheers, it was easy to book than other sites that I have tried previously.
Easy to follow and a great price. Other benefits hopefully to come in future.
Be ready to click through many value add services with multiple reminders
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Happy to use; the constant messages 'that prices are going up' are a bit annoying.
Before I purchased I was shown a voucher or coupon of 20 per ticket (I bought 2 tickets) but at the time of payment the discount was removed
Dear Stefan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I didn't travel yet I am preparing for my first holiday with a dreams it looks a fantastic sight hopefully everything goes well
Very easy and straightforward to book no nonsense and prices where good
All inevitable costs are not visible at the beginning of the booking process and final amount comes higher then initially advertised.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care