eDreams

I had a flight with China Southern Airlines. My flight was cancelled on April 1,2020 due to Covid. China Southern Airlines has already sent email with a proof that refund was made on 29 Jan 2021 and has copied eDreams as well. We have contacted eDreams more than 50 times within these 2 years.
Sometimes they say that Airlines has not made any refund, but sometimes they say, it will be deposited within 72 hours. This is really frustrating. I need to be compensated for the refund amount and the time I wasted talking to these customer service executive who never helped me.

I have booked two flights with this company, both times they cancelled siting my bank but my bank did not cancel the transactions. Their customer service is outsourced and has no really control. They also have canned messages and can offer zero help.

I booked the flight from this service going from Tokyo-Fukuoka. I ordered from USA, and it proceeded successfully at the first time. Then, couple days before the flight, they sent the email saying "We couldn't book the flight. Sorry for any inconvenience." If you say you've purchased the ticket in the process, at least keep that promise. Or let me know that you couldn't get it right a way.

Because of this, I had to book it myself using different service, and had to pay much more because it was closer to the flight date and ticket price goes up every single day.

I will never trust and use this service.

Y is operated by bunch of scammers. They kept promising me to send me my refund that never happened. They have $540 of my money. Their back office is run by bunch of foreigners in India or somewhere cheap.i have all the docs to prove why case. They don't have a direct customer service unless you have a case no so you cant get any managers

At the ticket line Spirit customer relations people were not that friendly or helpful had to wait in line for a long time had to make a change birthday month was wrong got it all worked out flight okay have a nice day

I made a mistake with my booking and had to change the dates... forget about it... 48 hours to respond and when you finally get someone on the line they say "we can't do anything at all to change your ticket but is there anything else we can help you with? "... It said you can amend the booking on the website but you cant... never for me again, nightmare.

Edreams scam people. They integrate their annual PRIME subscription service when you purchase the ticket. You are subscribed without consent and charged an annual fee the next month.
Update: The company actually did refund me money for this, so the issue was solved.

Every time that I tried to book a flight with them, they have changed the total price at the last step before payment without any reason! (This is regardless of all the increases they made in most of the steps before payment, which have some reasons behind).
Moreover, once I press the button to pay the fee, it normally rise up the price another time mentioning that 'the airline has just increased the price'! This is so weird that these happen every time that I am booking with eDreams!
In the last case that we booked a flight from Belgium to Italy (Catania), the airline suddenly changed the destination of our flight to another city in Italy (Palermo)! But eDreams has not informed us and our flight in their app still shows the previous version of our flight.
So, I will never book any flight with them again.

Worst experience ever. Bought a ticket through edreams and added a cancellation for any reason option to be ignored for a month and a half. It seems like i just lost 1700 euros. Despite cancelling the ticket 10 days before the flight, a month and a half after and my request is still being processed. The flights there and back are already long gone, however edreams still doesn't have an answer if the cancellation was approved or not. The chat bot keeps looping me. And after I got to speak to an agent once who told me that I will be refunded in ten days, the chat disappears from the history and I have no more access to the chat anymore. Though the email he sent confirming that is still uselessly in my inbox.
I am still waiting on my money...

Easy steps to follow the instructions on line not complicated or intimidating thank you!

I found that eDreams were very helpful and did a lot of work for me.

I had to change my flight back. The App, nor the automated Chat allowed it and redirected me to the Customer service. 1) the number was wrong, it didn't bring the +44 UK country code 2) after 10' waiting time, I hang up as the call bill was already up to 40$! I knew that the airline company had seats available on earlier flights. Never ever again booking through intermediary like eDreams and Co.

Very helpful staff, good service.got let down by Ryanair. Survey requires to much praise.

Like rest of the reviews. I requested round trip and they did one way when I got in touch with them they would say can't confirm my return flight. And suddenly from nowhere they could fix the problem they caused but for extra money.
So be aware of this so called " travel agency".

I booked a return flight to Melbourne for $770.00 as advertised on their website. When bank transection was process the price changed to $1354. 58 without warning, and transection went thru without option of rejecting the new price. What concerning is I have set a capped limit on my card below this amount, and somehow they got around it and got the transection thru. Don't trust the price they advertising for, might not be the real price of the tickets. I'm out of pocket by nearly $600 for one ticket. Imagine if someone bought 4 ticket for a family.