Overview
eDreams has a rating of 4.1 stars from 10,991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Got what I was looking for with nice discount.would recommend to friends and family
All was clear, and so fast to comprehend
Also a lot of good offers
Easy and accurate, the process was quick and easy and very good for those of us that have never booked an online ticket before. The site was very clear and the process was simple.
I booked a ticket, you sent me 10 emails. WTF? To me you're just a ticket vendor - literally bouht from you because you're the cheapest selling and I will never, ever use your service again. $#*! YOU for making me call your landline to cancel my "Prime" membership. Piece of garbage company.
You withdraw money from an card that was not linked to your app for "prime" that I had no idea I had or wanted this "prime".
Then when I checked the app I managed to see what prime was and to unsubscribe I had to unchecked all the bonuses (that I didn't checked on the first place) and realized that I paid 90 euro for NOTHING!
Dear Alexandru,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm not even enjoying this vacation or a trip. Please stop sending emails continuously for a feedback's.
Dear Aethesham,
We greatly appreciate your feedback, as it helps us improve our customer experience and avoid future incidents like this from happening.
Sincerely,
John
Customer Care
Please explain to me after paying full payment, one week later you are trying to charge 59.99 on my card. I am very upset
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Generally good experience as I was looking in other search engines and were giving information that was more confusing than being straight forward.
Creates an added layer of complication between the airline and the customer especially when problems happen.
Booked a flight Mexico - Canada and return with eDreams and received ONE eDreams booking number.
EDreams created 2 booking numbers with the airline (one outbound, one inbound).
The airline cancelled the initial outbound flight, thus preventing us to get to our destination. The same day we asked eDreams for a full cancellation and refund of our entire trip. We were only refunded the outbound portion that had been canceled by the airline and eDreams claimed that the return flight was still valid under the separate airline booking (which I didn't make a separate one)
The airline will not talk to you if you book through eDreams.
Waste of time and money. Very disappointing.
Dear Luc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Once I booked my flight I got a second email about completing my booking which was confusing as it sent me to my flight booking to then choose and pay.
It was really easy made the purchase I just added place and date and done!
We travelled Malaga Stockholm and Stockholm Dublin. EDreams kept us informed all along the way.
First flight got delayed twice, still managed to get on the connecting flight just in time. They almost did not let me in.
Hello, dear.
I saw more options that raised the ticket. I hope that the options are few and necessary,
Thank you.
Dear Khalid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Mi experiencia con eDreams ha sido favorable muy recomendada
So far so good. Cheers, it was easy to book than other sites that I have tried previously.
I wanted to make a booking for a flight from Johannesburg to Durban. When Googling "FlySafair" - the eDreams website come up first. The words: "FlySafair" is typed far larger than their own name, which should be the first red flag. They pretend to be the FlySafair website...
The price quoted for the flight was R 3012 a ticket or R 6024 for two. Eventually they took R 8 831 off my credit card. When I eventually got past their bot, and spoke to a human, they told me I did not choose "the prime option" and asked for extra services - which I did not!
They scammed me out of R2800.
The person communicating with me just said "sorry" all the time - even when I said they are insulting me with the "sorry" they kept going with it - no effort to address the issue, just "sorry" - just to rile me more, adding insult to injury.
Avoid at all cost, they are crooks and will take your money.
I found this platform surprisingly easy to get a comparison and variety of flights such that in minutes I was able to choose the flights I needed. The discounted fare was also appreciated.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andriyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care