Overview
eDreams has a rating of 4 stars from 10,993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Went well till I needed to correct the name of my companion found that when I spoken to one of your staff was told that I had to wait 72 hours, 3 days later received an email that told me that I had to contact British Airways.Because of that It was to late and my companion missed the flight.
I have been reciving that i need to pay $89.99. Please contact me to letme know what is it about? I can not write an email since i dont know to which one
Excelente serviço de reserva de passagens. Fácil de encontrar o voo desejado.
Do not book with EDreams, total fraud!
Terrible costumer service.
They will change the currency after you booked and try to take the extra money from your credit cart.
Booked a flight with a stop and they booked just to the first stop, a partial charge so to be able to actually get to the destination I have to pay extra in USD when contacting customers service about 10 times, he said he could help me to finalise the booking but the difference was going to be in Euros.
Then they will tell you they are third party and you have to contact the airline to confirm the booking but that the price will be higher.
A partial booking! Never seen anything like that.
My bank is trying to dispute the transaction now. So frustrating.
I had to block my credit card to stop them taking more money from my account.
SCAM
I just wanted some plane tickets. I got them fast and easy without any other useless stuff being involved.
I haven't experienced my flight yet but I hope it would be good!
Very competitive and fair price. Must move on quotes quickly and they change rapidly.
Easy and well priced. So far the experience has been simple and one of the least stressful things about my traveling this year.
Buena seleccion de vuelos y de precios y muy buenas ofertas el sistema de reservas es agil
The website easy to manage, very user friendly,excellent service
I specified and chose the option to pay for my baggage via the eDreams website and it turns out they were not paid for.
Dear John,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Our flight was not made as a connection but we bought the tickets at the same time we are travelling from tibilisi to dublin and now we aren't able to fly to dublin
Dear Marina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is a platform to help book air tickets, will closely consult customers' needs, and will provide additional services.
I enjoyed the process from start to finish and will recommend to anyone interested in
I don't understand the benefit of your service. I booked with Allegiant. You offer check in now and my flight is almost a month away.
Dear Lawrence,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking with edreams is easy, fast and efficient.
They use promotions, freezing the price for the air line, follow ups
Serviabilité des services
Ponctualité et clarté
A recommander
All was OK, but I need to have invoice with the Company data for money reimbursment.
Couldn't find possibility to write EDreams about this and supply data for the Invoice on Company name.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care