Edgepark

Every month I get a reminder to confirm my order. There's a button to push that says confirm. Every month I hv to call to order my supplies now why do I have to do all that then either I get a call or a bill telling me I hv to pay them but I don't my insurance pays them every month but again I hv to call them to be sure my insurance has paid them. Then when I log into there site for edge park it makes me sign in again for cardinal. It's a real waste of time.And really wears my patients very thin with them. Other than that they do a decent job.

They have terrible communication. They don't fax your Dr for changes for days and then blame the Dr. They say home health agency needs to order when you have been telling them for months you don't have home health. When you need ostomy supplies you cannot wait for them to get it straight you need them now! Need to find a new company but so many have bad reviews I don't know where to go.

My doctor prescribed certain medical supplies that I have to use once a day, and these came from Edgepark, which, I gather, is a distributor as the supplies themselves are manufactured in Europe. I used up my three months' supply and called them to get the next shipment. They keep calling me to confirm and insisting that I have a copay of several hundred dollars, which I do not. My insurance does not have a copay, it has a deductible, which I met. I have the same conversation with them every time they call me, and still have not received the supplies.

I buy a lot of ostomy supplies from them. Never again! They are a joke. Everybody uyou talk to are very sympathetic but they then get it wrong again. They multiple times order the same belt that I tell them is wrong. I finally ordered from another company and I got the right belt.

Ordered dexcom g6 supplies on Feb 8, have not recieved to date March20. Doctor and insurance have provided them with all required info. They do not take your disease/illness seriously. Very poor medical supply company. Could not get ahold of anyone higher up than a supervisor of order takers.

Having to constantly call to get status of an order and each time I am told something different. It is sad that they are a medical supply company. Extremely substandard performance.

The rudest people are manning their phones. What kind of business lets their employees treat clients this way?! Fix your policies and get your customer service team some training!

I have tried on several occasions to get my T1d supplies with much difficulty. Hospitalized 3 times because of this. I strongly advise to go elsewhere…anywhere

I have been ordering from them for 2 years. I have never had such a hard time as I am now. I am switching from the Omnipod to the TSlim. It has been over a month and countless calls to both my Dr and Edgepark. Edgpark continues to say they do not have the authorization to send my supplies. I have paid 600 and still have nothing to show. Every time I call they ask for payment, I have tried talking to management but get no where with them as well. I am beyond annoyed at this point. I am a type 1 diabetic. By the time I get my things I will be out of the current supplies

Read almost any of the reviews, it's the same story. After 2 years of trying to purchase pump supplies and CGM's, nothing has changed. The first order was delayed, after going back and forth between Edgepark and my insurance company, I got them both on a conference call so my insurance company could tell them they do not require prior authorization for the CGM or pump supplies. Fast forward to this current order, placed on 9/30, online it showed pending, prescription needed. My last prescription good for one year was sent in March 2022, a new prescription should not be needed. I make a phone call to ask, "No, they don't need a prescription, it's just a little too early to send it, they will be sent on 10/13" On 10/14, I call to see why it hasn't been shipped yet. The reason is I owe a bill, um... no, they have my card on file so what? No, that's not why, they are waiting on a prior authorization. For the love of God. I have a letter from my insurance that clearly states a PA is not required. I gave the insurance company number from the letter. Here we are on 10/21 and still no movement. How on earth can this company survive which such poor record keeping? Who is with me for a class action lawsuit just for the stress they cause? I have gone months without being able to use my pump because of the lack of supplies. Someone needs to hold them accountable!

If you are fortunate enough to get someone on the phone that you can understand, you can't trust what they tell you. First, you complete on line order and everything looks fine. Ship date comes and goes but no supplies. You call and find out they need updated insurance info which you provide and are told order will ship in 2-3 days. This time passes so you call again. This time they tell you that you need a new prescription and they will call your physician. Five days later still no supplies so you call them again. They will check and call you back. In meantime, you call physician only to find out that edgepark JUST CALLED THEM! So you call edgepark back and are assured they now have everything they need. Another 3 days go by with no notice of shipment and you call again and are told that no one released the order! They assure you that order will ship next day. You ask why you should trust the info THIS TIME when you have been told the same previously. Finally, after all these calls, the order shipped ( but not next day as you requested). In the meantime, having days gone by with no Dexcom sensor, back to finger sticks. I can't imagine that there entire staff is incompetent but rather their system/process needs a complete overhaul. Being a customer service person in Edgepark must really stink.

Been waiting for CGM supplies for 7 days called Edgepark pharmacy several times each time I was told I didn't have insurance that I have to go to doctor that the script expired and I will have to wait for additional information from the doctor before I can even expect them to process my order. I am diabetic it's important to know keep up with my blood sugars this pharmacy will let you die before you get the things needed to live.

After a month of trying to straighten out my order due to their numerous inept attempts to verify my insurance, they said everything was good to go but they had cancelled my order. They said just go online, place a new order, pay your co-pay of 47 dollars and we will ship it quickly. 5 days later my account was charged 696.66 dollars. It was devastating to say the least. 5 phone calls back and forth to Edgepark I was assured it was their mistake and I would get my money back in 5 days! I immediately called the bank and reported it as a theft so the charges would not go through all the way. This whole episode has been a nightmare. The company told me to call at the end of the day to make sure everything went through as planned. Then I find it it's in review and they would have an answer within 72 hours. I hit the roof. Finally got a very competent nice lady named Michelle who immediately went into the system. Placed the orders in back order which gave her the ability to cancel the order so when the charge hit the bank tonight it will be rejected and all my money would be back straight. All unneeded stress.

Every time an order has been placed for diabetic supplies the same situation happens. We will send that out by... and a date is provided. The delivery date comes and goes, and we are forced to contact again only to find out that what they say is needed is Provider authorization. Which is already on file and the response is Oh we see that now. A diabetic need those supplies to be delivered when they have placed the order so that they do NOT run out of time for their LIFE saving supplies. It is simple: The Provider provides the needed information for their patients to your company. That information is filed with YOU and when we as the consumer order that is all that is needed. I would like to know why every time we order we have to contact you multiple times to have our order filled and sent. This is just NOT acceptable. I would think with the reviews I have read that THIS company would take notice and do what is NEEDED! We are NOT alone... almost every review I have read is exactly what we are experiencing.

I've had a Dexcom for 2 years now. And NOT ONCE has Edgepark gotten my supplies to me on time.
NOT ONE SINGLE TIME! Not only do they never ship my supplies on time, they take NO responsibility for the delay, they blame either myself, my doctor or my insurance company. I am considering not using my pump, just so I don't have to deal with them