Edgepark

Their procedures and follow-up are non-existent. They do not communicate with the customer if there is an issue. Instead, one has to check with them constantly by phone to learn of order status. Their website provides very little information even when you are verified as the customer. Try very hard to use a different supplier.

The were contacted when I came of the hospital regarding colostomy bags. They called twice asking for payment without even telling us when to expect the order. Had to go online and redo the order and paid by credit card. Still waiting, apparently the bags are back ordered. No idea when they will arrive, had to order some from Amazon! This place was recommended by Home Health, terrible company do not use them.

I started many years ago to order my medical supplies there. It was difficult on the beginning but they got much better. I had a really bad experience with US Med just recently and asked Edgepark to take my order and it was really fast and easy to order. Thank you Edgepark for making my life easier.

I ordered more supplies when I had two weeks left of supplies, I have been waiting over a month to get the supplies and every week I have to call them to see what new issue they are having. Don't not use this company if the equipment you need is life saving, as you can not rely on them.

Awful at processing orders. Initial customer service reps are friendly and highly accommodating. Ask for the supervisor and you get a clear picture of an awful company. Im assuming they are rude because of the amount of complaints they hear. I pray i have the choice to use another company.

Got an evie stride breast pump. Retail value- $286
Wanted me to sign a form for them to bill my insurance for $702. Um what? Pass. Take this pump back. That's extortion.

If I could rate a zero or less I would. They lie to you, they do not follow through, they could care less about what you tell them. Go somewhere else if you can, save yourself the frustration and heartache of dealing with these people.

I've had nothing but problems for over a year now with the billing department. I have to get a supervisor involved every time. I will be on the phone for over an hour every time. The first reps do nothing but argue with you & repeat themselves. They send bills from over a year ago. Nothing is itemized. You don't know what your paying for or what your charged for. The bill dates never align with the ship dates. It's so confusing. They sent me items outside of my insurance allotted amount then said I can't return it. So the price was outrageous! Complete nightmare every order. I dread placing my orders because I know it will be months of phone calls with billing.

Been trying to get my supplies for two weeks, was told the order would be shipped on a Friday and arrive on monday. Monday came and went, called they said I needed to provide more info, gave them info and told it would be out to me that day, three days later get a msg. They need more info. Please do not deal with these people for your own safety!

My story is the same as every other horror story. No one cares. All they do is make unrelated excuses. The supplies are sent a month after you need them even when you call 2 weeks early. No one will expedite the order even after you are crying. I literally had to order from Amazon and pay for it. This is not a one time complaint, it continues to happen.

I use ileostomy pouch I placed order they sent 4 items only 1 correct. Called 4 times to get returned label. Finally sent back my self 28.75 dollars. These idiots refuse to reimburse me plus they still have my 96.00 dollars payment. Will never deal with these crooks.

If you need diabetic supplies, make sure you have over a month to get one order done! Use any other company but these guys!
Can't give proof of purchase still waiting on first supply to be sent. Started this process August 9th, still waiting!

Please ask your doctor or whomever is referring you for medical supplies to not use this company. I am going out of the country for 3 weeks so I needed my monthly supplies a bit early. I called well ahead of my trip and requested an early ship date. Went over my supply ostomey list at length, no changes. Somehow they only sent the bags, which by the way do not work by themselves. When I called they said everything else had been cancelled. Too late to get the other items before I left the country.

I ordered a brave hernia belt x large back in April. My waist is 39 inches, so x large should be no problem, as per their waist sizing. Upon opening, the belt only measured 39 inches, and I even sent a picture to the manufacturer, who was very surprised that edgepark said, "you opened it, you bought it". I have used edgepark for over 6 years, but their lack of any kind of help is horrendous. I know for a fact, that the belt could be replaced, but they just don't want to be bothered, which aggravates me further.

So here we go again. I get a great text to reorder supplies. I answer they take my money, no issue. Then I wait, and wait, nothing. I call, nice people say sorry, you will get you supplies in a few days. 2months later they arrive. Good thing they like people with diabetes or who knows what would happen. Every time it's the same story, sorry, you'll get it is a few days. I'm going to talk to my Dr. about the other company and see if it's any better, It can't be any worse.

RATING OF ONE STAR IS TOO MUCH!
If you have no life and time to waste with NO RESULTS then Edgepark is the company you should use...after using Edgepark for 15+ years, i guess they changed management, because they are the dumbest, most incredibly stupid people who manage the accounts. How many times do you want a diagnosis? How many times do you want to "confirm" my order? And i love that they decide you need supplies... I am currently looking for another company to fulfil my orders because i no longer have so much time to waste talking to people who confirm the order, approve the order, and advise they are shipping...then 5 days later we start the process all over again. ENOUGH!

When you're having a baby and are offered pumps through insurance. So I decided to use Edgepark and picked a decently priced pump. $120 in store. Well I received my pump quickly. A month later I was sent a $300 bill. $400 total -$100 they took from insurance. I called to ask why I was being charged a total of $400 for a pump that is only $120 in stores? Their ridiculous answer was, they charge what the manufacturer charges them. The audacity. After having a child the last thing you want is to be hustled for a breast pump when they make it seem like they are a helpful company. DO NOT USE EDGEPARK.