Edgepark

I tried to start an account with edgepark and things went south quick. They caled the wrong doc even after I provided correct name, address and both his phone and fax. I used my time to call my doc and edgepark to investigate only to receive a rude CS person. Long story short his smart $#*! attitude caused the order to cancel and I signed up with a competitor.

My insurance company has required I use Edgepark Medical Supply for my insulin pump supplies for over 6 years(50+ orders). They have failed EVERY SINGLE TIME to deliver as agreed. They either don't ship at all or ship months late, but they always charge on time. Any one you speak to is trained to lie and say whatever will get you off the phone the quickest with no intent to help or provide service. After waiting 6 weeks past my shipping date on my latest order and Edgepark is still telling a different lie every time(9 so far), I give up. I would rather stop using my insulin pump than continue with this company and so that is what I have done. AVOID AT ALL COSTS!

I have been using the libre sensor since the 14 day was the newest, about 6 years ago. I moved up to the Libre3 and now the Libre3 plus. For the last two years I have had issues getting the sensors billed properly. I have a Medicare advantage plan that carried zero co pay. Most of the bills I would get said I owed the full amount as the insurance company did not allow coverage because of the way it was billed, at least that's what the billing excuse was. So every month or three I would be on the phone with insurance and then Edgepark for at least an hour to get it straightened. Now since early September, Edgepark keeps telling me 'order is in process' on the website and calls to them would tell me the same. So I said ok enough of this. I had my doctor send a script to a local DME that I used to get the old libre from. It took me less than a week to get my order filled, no co pay and no other delays. I am now using my local DME Transit Hill Pharmacy. The only reason I changed originally was because my Endo at the time sent the new Libre3 script to Edgepark. What a mistake. I should have never gone this long. Something is not right with them. So, I canceled my order and will eliminate them from my emails.
Good riddance Edgepark.

They dont care and only want the huge markup they can charge. Deliver to address never given, delay order of needed supplies forcing me to pay out of pocket to get what was needed elsewhere because they would not process order. Called several times and they dont care.
Do not deal wit them

Tried for months to get refills for Libre 2 sensors for continuous glucose monitoring. I was an existing customer with a valid and approved prescription and insurance approval. The website required that I provide the name and number of my primary care physician - who is in fact NOT the prescribing physician. I provided EVERYTHING they asked for. Called customer service. They had no idea why the order could not be filled. At my next endocrinology appointment, I told my (prescribing) physician that I could no longer deal with Edgepark. She proceeded to attempt to switch my supplier. Since then, I have received almost daily emails and phone calls from Edgepark wanting to suck me into their mess again. This is harassment.
This company should have their business license revoked.

Order placed on 7-10-23 for pump supplies. After a week, I checked back and was told they needed the doctors notes. After much back and forth, they finally said they had received them. I checked back on my order a week later and was told they were waiting for Medicare to approve the order. I am now out of supplies and they cannot give me a shipping date.
I would not recommend these people to anyone. There customer service are
Non- native English speakers.

Insurance company recommended this company. Insurance rep called company and explained my situation and was told they could handle the order. Two weeks later another person from company called and denied my order because I did not meet Medicare guidelines. I explained that united healthcare my secondary ins would cover it. Was told that did not matter, if I didn't meet Medicare guidelines they were unable to help. I then asked to speak to supervisor and she told me they were busy. Refused to transfer my call. I ended the call.

Company notified of shortage 6 weeks ago and still not received.
Company in Bad Faith.
Supplies not received and supplies are out and stops working on 7/16/2024.
Company notified of upcoming shortage in June.
They won't transfer to supervisor

My health care provider ordered ostomy supplies from Edgepark. This is my first time with an ostomy bag. A week later and nothing has been done with my order. Edgepark has not even contacted my Doctor yet to confirm the order. I am now out of temporary supplies and Edgepark is saying it may be a week before anything arrives. The customer service rep gave me an "Oh Well" attitude. Medical companies like this should not be allowed to operate.

Edgepark is recommended by my insurance company as a provider for a breast pump. I have confirmed with my insurance that the breast pump is covered and Edgepark is contracted with my insurance. I also called my doctor to make sure she can provide the diagnosis. Left my doctor's fax number a few times to the agents. I called literally ten times to try to sort through various issues. When I called an agent to provide information one time and was assured that this issue was revolved, the same exact issue would pop up in one or two days. This company is completely incompetent. Don't waste your time dealing with them.

I am a type 1 diabetic. On January 12,2024, I informed them that I was completely out of my Dexcom sensors. I further informed them I was hypoglycemic unaware. The man I spoke with assured me that an order would be sent on January 30 because that was when I was eligible with my insurance. As of Feb. 5, I still have not received them. I called and was told it was because I had to pay my new year insurance deductible. I was never told this, and in fact received insulin pump supplies a week ago from them without being informed of any deductible; I just paid my co-pay. This is a life threatening situation and one they give little attention to. Why was I not required to pay a deductible for the insulin pump supplies (of which I have many?) Again, I was ASSURED my order of sensors would be shipped on January 30. I was never informed otherwise, although the rep claimed I received phone calls for the money.

I am unfortunately required (by my insurance carrier) to use this company for my insulin pump supplies. They are never able to process orders in a timely fashion. It's always delayed because they need to re-obtain insurance authorization. I asked if the ordering process could please be started sooner to minimized stress and delays, and that apparently fell on deaf ears. I'm on my last infusion set for my pump and they didn't send the reservoirs. Without the reservoirs, the pump is useless. When I called, they are back ordered, but happen to be conveniently available from another warehouse. Why did they not just ship those from the other warehouse to begin with? If I could rate them zero stars, I would. If your insurance allows you to use a different medical supply company, save yourself the stress and aggravation and use somewhere else. These people obviously have no understanding how insulin pumps work, or they genuinely don't care.

They will worry you to death with autofill order texts, emails and phone calls but when there is an issue with an order, they never called even though they lied and said they did. They claim to have left a message. I check my voicemails as they come in. They never did so they sent me a letter...no texts or calls. One oh the reps claimed she could not connect me to a supervisor and I would have to call back. When I did speak to one, they didn't care at all nor could they understand that if they had just been even a little bit proactive, I wouldn't be rating them so low now.

This company has many negative reviews. I thought maybe my order would be different and taken care of. Well, I think everyone here is nothing but a trail of paper and a number. They will send the orders to the provider they say by means of a portal in my situation. I was already told this when my order was first placed. My PCP office keeps asking me if my order was approved. Now I have called my PCP to tell them, it's been in their Portal. This is so annoying. You'd think a mail order provider would follow up with its customers to notify them of what is going on. Nope! Portal communication is all they do. It's all on you if you do not follow up. I'd like to call my insurance and find another credible higher ranking mail order provider. In the search NOW.

This company needs to be investigated/shut down. People are not getting life saving supplies. I have been on the phone nearly daily since I went on Medicare. Always a different story/excuse. I had to give one star because there is no option for zero. Contact your US senators and state government officials. This is not OKAY. Big company owned by cardinal health/CVS/Aetna - deep rat hole!

I called Edgepark on October 14 and told them my transmitter was not taking a charge and needed a new one sent ASAP. My dr office sent over the paper work the very next day. I kept calling everyday to see what the hold up was. They kept saying they needed another pre-authorization. Thirty pre-authorizations later it's now November 5,2021 still no transmitter I call everyday there open with no answers. Pretty sure they have collected the insurance money and not going to send it out. I keep wishing I could order from a different supplier. Worst company I have ever dealt with. I should not have to do there job

I started many years ago to order my medical supplies there. It was difficult on the beginning but they got much better. I had a really bad experience with US Med just recently and asked Edgepark to take my order and it was really fast and easy to order. Thank you Edgepark for making my life easier.