Edgepark

I've been a customer for a decade or more. I only stayed because according to omnipod and dexcom they were the best or sometimes only option. It isn't unusual for me to have to call 6-7 times to get them to actually send the order. I have never dealt with a more incompetent organization. They certainly don't act like they need your business or that they sell critical medical supplies. Unless you refuse to take no for answer they will not do anything other than take down your information (often wrongly) and send it on to someone else. Likely you will then wait 7-10 business days until they hear back from the person down the line and turns out they didn't send something right and the process starts over. It has cost me 1000s of dollars over the years of buying things retail in emergencies as they almost never ship it out on time. Currently I've been out of my critical supplies for 2 months and they just don't care. Thankfully a local pharmacy now caries Dexcom. Goodbye Edgepark. May you go bankrupt soon so that no-one else has the same experience that I have had.

Tried for months to get refills for Libre 2 sensors for continuous glucose monitoring. I was an existing customer with a valid and approved prescription and insurance approval. The website required that I provide the name and number of my primary care physician - who is in fact NOT the prescribing physician. I provided EVERYTHING they asked for. Called customer service. They had no idea why the order could not be filled. At my next endocrinology appointment, I told my (prescribing) physician that I could no longer deal with Edgepark. She proceeded to attempt to switch my supplier. Since then, I have received almost daily emails and phone calls from Edgepark wanting to suck me into their mess again. This is harassment.
This company should have their business license revoked.

I am a type 1 diabetic. On January 12,2024, I informed them that I was completely out of my Dexcom sensors. I further informed them I was hypoglycemic unaware. The man I spoke with assured me that an order would be sent on January 30 because that was when I was eligible with my insurance. As of Feb. 5, I still have not received them. I called and was told it was because I had to pay my new year insurance deductible. I was never told this, and in fact received insulin pump supplies a week ago from them without being informed of any deductible; I just paid my co-pay. This is a life threatening situation and one they give little attention to. Why was I not required to pay a deductible for the insulin pump supplies (of which I have many?) Again, I was ASSURED my order of sensors would be shipped on January 30. I was never informed otherwise, although the rep claimed I received phone calls for the money.

They will worry you to death with autofill order texts, emails and phone calls but when there is an issue with an order, they never called even though they lied and said they did. They claim to have left a message. I check my voicemails as they come in. They never did so they sent me a letter...no texts or calls. One oh the reps claimed she could not connect me to a supervisor and I would have to call back. When I did speak to one, they didn't care at all nor could they understand that if they had just been even a little bit proactive, I wouldn't be rating them so low now.

This company needs to be investigated/shut down. People are not getting life saving supplies. I have been on the phone nearly daily since I went on Medicare. Always a different story/excuse. I had to give one star because there is no option for zero. Contact your US senators and state government officials. This is not OKAY. Big company owned by cardinal health/CVS/Aetna - deep rat hole!

Edgepark is recommended by my insurance company as a provider for a breast pump. I have confirmed with my insurance that the breast pump is covered and Edgepark is contracted with my insurance. I also called my doctor to make sure she can provide the diagnosis. Left my doctor's fax number a few times to the agents. I called literally ten times to try to sort through various issues. When I called an agent to provide information one time and was assured that this issue was revolved, the same exact issue would pop up in one or two days. This company is completely incompetent. Don't waste your time dealing with them.

The were contacted when I came of the hospital regarding colostomy bags. They called twice asking for payment without even telling us when to expect the order. Had to go online and redo the order and paid by credit card. Still waiting, apparently the bags are back ordered. No idea when they will arrive, had to order some from Amazon! This place was recommended by Home Health, terrible company do not use them.

Order placed on 7-10-23 for pump supplies. After a week, I checked back and was told they needed the doctors notes. After much back and forth, they finally said they had received them. I checked back on my order a week later and was told they were waiting for Medicare to approve the order. I am now out of supplies and they cannot give me a shipping date.
I would not recommend these people to anyone. There customer service are
Non- native English speakers.

I have tried on several occasions to get my T1d supplies with much difficulty. Hospitalized 3 times because of this. I strongly advise to go elsewhere…anywhere

Edgepark always waits until you are out of sensors (dexcom) to send new ones leaving you without a working sensor for 1-4 days occasionally a month. The worst customer service I bet the $#*! CEO makes millions annually while stiffing customers I am looking for an alternative that can perform the simple function of getting medical supplies to their customers on time. Edgepark is PATHETIC

I have a 30 day prescription for CGM(Glucose Monitor). They cannot get me my sensors every 30 days and just make excuses They see to not care and at 3 levels repeat the "it is our process" line
Even if you use the automated order process you have to call back to make them ship

Well, their process leaves gaps. In the latest case 2+ days, where I had no sensor. The have the same dates month to month and do not even account for the fact 1/2 the months have 31 days

Find anyone else to use if you can

I wish I was allowed to give less than one star. Customer service is completely useless. Shipments are slow to process and edgepark does nothing to help if items do not work or are missing from the shipment.

They are terrible. Been trying to fill pump supply order for a month. Every time it is different story. You would think, with deal with diabetes and hold someone life in your hands, you would do you job.

What I would like is someone from Edgepark to stay up all night worried about child's sugar levels

My story is the same as every other horror story. No one cares. All they do is make unrelated excuses. The supplies are sent a month after you need them even when you call 2 weeks early. No one will expedite the order even after you are crying. I literally had to order from Amazon and pay for it. This is not a one time complaint, it continues to happen.

Their procedures and follow-up are non-existent. They do not communicate with the customer if there is an issue. Instead, one has to check with them constantly by phone to learn of order status. Their website provides very little information even when you are verified as the customer. Try very hard to use a different supplier.

Edgepark has the worst service; the call center is primarily located overseas (the Philippines) frankly that isn't the issue the issue is that they can't get an order right. I have had to use them for 8 years because of my insurance company and they text, email and call when it's time to reorder including calling my wife. Once the order is confirmed it takes three weeks to send medical supplies for a type I diabetic...waiting and unless you call to find out about your order status you are never contacted. Horrible Company...

For two years now I have had to call to expedite orders. Seems like every other time I order I have to call the company because of delays. One time they need Rx, next verify insurance (hasn't changed it 8 years). Then if I order to anticipate delay I'm told to only order when down to 1 week supply.
Worst company I've ever dealt with.

The rudest people are manning their phones. What kind of business lets their employees treat clients this way?! Fix your policies and get your customer service team some training!

Please ask your doctor or whomever is referring you for medical supplies to not use this company. I am going out of the country for 3 weeks so I needed my monthly supplies a bit early. I called well ahead of my trip and requested an early ship date. Went over my supply ostomey list at length, no changes. Somehow they only sent the bags, which by the way do not work by themselves. When I called they said everything else had been cancelled. Too late to get the other items before I left the country.

My mother had an oestomy for 6 years, I was very concerned about having to order her supplies through the mail, what if she ran out what would I do, but I must say that Edgepark always delivered quickly and were very helpful on anything I had trouble with. I would recommend them in a heartbeat!

Ordered dexcom g6 supplies on Feb 8, have not recieved to date March20. Doctor and insurance have provided them with all required info. They do not take your disease/illness seriously. Very poor medical supply company. Could not get ahold of anyone higher up than a supervisor of order takers.

If you are fortunate enough to get someone on the phone that you can understand, you can't trust what they tell you. First, you complete on line order and everything looks fine. Ship date comes and goes but no supplies. You call and find out they need updated insurance info which you provide and are told order will ship in 2-3 days. This time passes so you call again. This time they tell you that you need a new prescription and they will call your physician. Five days later still no supplies so you call them again. They will check and call you back. In meantime, you call physician only to find out that edgepark JUST CALLED THEM! So you call edgepark back and are assured they now have everything they need. Another 3 days go by with no notice of shipment and you call again and are told that no one released the order! They assure you that order will ship next day. You ask why you should trust the info THIS TIME when you have been told the same previously. Finally, after all these calls, the order shipped ( but not next day as you requested). In the meantime, having days gone by with no Dexcom sensor, back to finger sticks. I can't imagine that there entire staff is incompetent but rather their system/process needs a complete overhaul. Being a customer service person in Edgepark must really stink.

Very bad service, do not order from them if you have a choice. I ordered mine on Jan 3, with a baby due date of Jan 26 (by the way, they don't let you order earlier than 30 days before due date). On Jan 23, the order is still being processed, not shipped. I called many times, finally found out they are waiting on insurance authorization, which my insurance has clearly said no prior authorization is required, and insurance stated that they faxed Edgepark to let them know no prior authorization is required, but yet, Edgepark wants me to get the authorization from my insurance. After so many calls with both insurance and Edgepark, I am exhausted and super dissatisfied with Edgepark, now I don't have time to switch to another vendor before baby gets here, and I am here without a breastpump thanks to Edgepark.