Edgepark

They lie! After numerous calls about my Dexcom transmitter order, they told me that they are waiting for the doctor's office to respond. I find out today that Edgepark sent the wrong information to my doctor, so the error was entirely theirs and they will not admit to that. I have been without a transmitter for 3 days now and I am not the least bit happy. Just spent 20 minutes on hold to complain, but no one ever picked up. Apparently, they do not believe in providing even marginal customer service.

My father has brittle diabetes and depends on his Dexcom 6 supplies to keep his glucose levels in check.
For 3 years, every time we order Edgepark, the web site says the order is in process. Then I call and every single time, I am told the insurance has to approve. Every 3 months we go through this experience.
They have never called to inform us if there is a hold up or problem.
I have had to purchase sensors and transmitters out of pocket 4 times in the past 2 years.
I do not know why the insurance company only works with Edgepark.
If you have a choice where to get your supplies, do not use Edgepark

Edgepark has the worst service; the call center is primarily located overseas (the Philippines) frankly that isn't the issue the issue is that they can't get an order right. I have had to use them for 8 years because of my insurance company and they text, email and call when it's time to reorder including calling my wife. Once the order is confirmed it takes three weeks to send medical supplies for a type I diabetic...waiting and unless you call to find out about your order status you are never contacted. Horrible Company...

Absolutely terrible customer service. It seems like each call rep is using a different CRM system with no continuity in notes. I switched insurance companies at the beginning of the year and am STILL going through the verification process with them (end of February).
The updated call notes are NOT kept and I have had to repeat my issue each time I call. Additionally, each call experience has yielded a different excuse for not being able to verify my insurance.
The ordering/verification/processing purpose is unnecessarily confusing and jeopardizing my health. I have not received vital medical equipment due to complete incompetency on the part of Edgepark.
Due to insurance restrictions, I am forced to use this company.

Had 5 different calls from 5 different people asking for insurance info on my Mom that had been given to them from day 1. The last call I told them to take her off their list and she would not be using their company. The employees need to get their head out of their butt. Someday they may need supplies and I hope Karma pays them a visit. I hope their not able to get the first supply they may need and I hope they r treated the way they have treated others.

I have a 30 day prescription for CGM(Glucose Monitor). They cannot get me my sensors every 30 days and just make excuses They see to not care and at 3 levels repeat the "it is our process" line
Even if you use the automated order process you have to call back to make them ship

Well, their process leaves gaps. In the latest case 2+ days, where I had no sensor. The have the same dates month to month and do not even account for the fact 1/2 the months have 31 days

Find anyone else to use if you can

Edgepark functions like they are going out of business. My prescription included a common item (catheter night bag). Edgepark did not have any and said they were trying to fine one in another warehouse. Two weeks later they are still looking. They did not let me know; I had to contact them. Initially they added items to my prescription and told my my copay would be $64. When I corrected the order, the copay was $9. I found the catheter night bag on Amazon and got it in two days for the same cost as the copay would have been. The people on the phone are polite and expressed their regrets. I suggest they get a job at a better company. Edgepark is not worthy of them.

I spoke with the billing department twice today about a $30.52 bill from November the 26th of 2018. I was told they have one to two years to send out there bills. So, everyone should understand that when you pay for your products. You may received an additional bill within
The next two years. I will not order from this company, now that I know they process there bills this way. They claimed it was and insurance cost error from 2018 with United Healthcare. I found it hard to believe it took over a year to inform me that I had and outstanding bill. I paid what the amount I was told I owed in 2018. Now I am told that I need to contact an insurance company that I am no longer a member of. Stay Away!

Trying to work with Edgepark Medical for my CGM sensors was so bad, I changed Medicare Advantage plans hoping for something - anything better.
Now after working with a new provider, I see the excuses Edgepark gives customers are non-sense for a poorly managed system.
Their first line customer service reps do not have updated information, while claiming the paperwork is not there, it was, but they can't "see" it until the following day.
The Edgepark customer service supervisors can only do so much, due to the "corporate" fools deciding how to do things, blaming the issue on "Medicare Requirements".
It took almost 2 months to get my sensors with Edgepark.
The new provider had them to me in 3 days.

Please read the reviews. This company has a lot of problems and it starts with management. If you depend on CGM supplies you should be very careful in doing business with Edgepark. My personal experience made me regret doing business with them. Please be careful, your health is important and this company appears to have no concern.

I thought i would give this website a shot & i loved my experience. Easy to navigate through the site and put information in. It took less than a week to process my information & get an approval through my insurance & my pump was shipped right away! Recieved in just 2 days after it was shipped. I am very impressed!

I am a 10-year colon cancer survivor. Edgepark is not. My medicare insurance AARP Healthcare issued new ID cards. Edgepark apparently decided that this meant that my insurance was terminated. (after 10 years). It has not and was not terminated. I will need these supplies for the rest of my life. It is now March 17th. I have been waiting for the delivery of my monthly order of ostomy supplies since February 3rd. Multiple telephone calls to Edgepark "customer care" from me and my insurance company have not resolved the issue. I have had numerous "issues" with order processing and customer care since the Cardinal takeover. I am looking for a new supplier.

They wouldn't let me return until after it was too late. I kept getting the run around and now at 4 months they won't take it back because it's passed the 3 month return. I did call to try and return within the 3 month timeline. They freaking charge double what the actual breast pump company does. It's just insane and now I have a bill of $300.

My mother had an oestomy for 6 years, I was very concerned about having to order her supplies through the mail, what if she ran out what would I do, but I must say that Edgepark always delivered quickly and were very helpful on anything I had trouble with. I would recommend them in a heartbeat!

I've been a customer for a decade or more. I only stayed because according to omnipod and dexcom they were the best or sometimes only option. It isn't unusual for me to have to call 6-7 times to get them to actually send the order. I have never dealt with a more incompetent organization. They certainly don't act like they need your business or that they sell critical medical supplies. Unless you refuse to take no for answer they will not do anything other than take down your information (often wrongly) and send it on to someone else. Likely you will then wait 7-10 business days until they hear back from the person down the line and turns out they didn't send something right and the process starts over. It has cost me 1000s of dollars over the years of buying things retail in emergencies as they almost never ship it out on time. Currently I've been out of my critical supplies for 2 months and they just don't care. Thankfully a local pharmacy now caries Dexcom. Goodbye Edgepark. May you go bankrupt soon so that no-one else has the same experience that I have had.

Very bad service, do not order from them if you have a choice. I ordered mine on Jan 3, with a baby due date of Jan 26 (by the way, they don't let you order earlier than 30 days before due date). On Jan 23, the order is still being processed, not shipped. I called many times, finally found out they are waiting on insurance authorization, which my insurance has clearly said no prior authorization is required, and insurance stated that they faxed Edgepark to let them know no prior authorization is required, but yet, Edgepark wants me to get the authorization from my insurance. After so many calls with both insurance and Edgepark, I am exhausted and super dissatisfied with Edgepark, now I don't have time to switch to another vendor before baby gets here, and I am here without a breastpump thanks to Edgepark.

I rely on my diabetes supplies, having cancer and now COVID. Edgepark has obstructed my orders due to their interpretation of medicare rules. When I call for information I am told everything is ok then they don't send the supplies. They don't notify me. They cancel my order. When I call they apologize for the inconvenience but don't correct the problem. They never communicate clearly with my doctor's office about the documentation issues.