Edgepark has the worst service; the call center is primarily located overseas (the Philippines) frankly that isn't the issue the issue is that they can't get an order right. I have had to use them for 8 years because of my insurance company and they text, email and call when it's time to reorder including calling my wife. Once the order is confirmed it takes three weeks to send medical supplies for a type I diabetic...waiting and unless you call to find out about your order status you are never contacted. Horrible Company...