Kimberly G.

I've had nothing but problems for over a year now with the billing department. I have to get a supervisor involved every time. I will be on the phone for over an hour every time. The first reps do nothing but argue with you & repeat themselves. They send bills from over a year ago. Nothing is itemized. You don't know what your paying for or what your charged for. The bill dates never align with the ship dates. It's so confusing. They sent me items outside of my insurance allotted amount then said I can't return it. So the price was outrageous! Complete nightmare every order. I dread placing my orders because I know it will be months of phone calls with billing.