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Tracy B.

Contributor Level

Total Points
84

1 Review by Tracy

  • Edgepark

10/6/20

After a month of trying to straighten out my order due to their numerous inept attempts to verify my insurance, they said everything was good to go but they had cancelled my order. They said just go online, place a new order, pay your co-pay of 47 dollars and we will ship it quickly. 5 days later my account was charged 696.66 dollars. It was devastating to say the least. 5 phone calls back and forth to Edgepark I was assured it was their mistake and I would get my money back in 5 days! I immediately called the bank and reported it as a theft so the charges would not go through all the way. This whole episode has been a nightmare. The company told me to call at the end of the day to make sure everything went through as planned. Then I find it it's in review and they would have an answer within 72 hours. I hit the roof. Finally got a very competent nice lady named Michelle who immediately went into the system. Placed the orders in back order which gave her the ability to cancel the order so when the charge hit the bank tonight it will be rejected and all my money would be back straight. All unneeded stress.

Tracy Has Earned 4 Votes

Tracy B.'s review of Edgepark earned 4 Very Helpful votes

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