• Edgenuity

Edgenuity

Overview

Edgenuity has a rating of 1.69 stars from 380 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Edgenuity most frequently mention school district, unit test, and credit recovery problems. Edgenuity ranks 192nd among Kids Educational Resources sites.

  • Service
    116
  • Value
    100
  • Shipping
    31
  • Returns
    31
  • Quality
    95

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Just a bad app/ website idk why this is in the school district thing its just so boring to do, thats why i hate it!
  • But, every customer service rep that I've spoken to, has been difficult to understand.
How would you rate Edgenuity?
Top Positive Review

“Helpful and Committed to serving Educators and Students”

Shelli S.
2/21/21

Edgenuity Support is committed to serving Educators and Students. The online automated service, Live Chat, Email Assistance, and Live Tech Support all worked diligently to resolve an issue on my Dashboard in a timely manner and with friendly service. They were caring and willing to go above and beyond to find a solution so that I could continue giving my students my best.

Top Critical Review

“L”

Joe M.
1/18/24

This might be the worst online schooling available, they dont know you, care about you, and want you to get it wrong so bad. And the "teachers" just make everything harder and, in my opinion, suck at their job. They basically say "Hey, hope you are doing good!" Thats it. If you are considering switching to edgenuity from another form of school, dont waste your time.

Reviews (380)

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Reviews that mention popular keywords

school district (21) customer service (37)
Thumbnail of user joem3315
1 review
10 helpful votes
January 18th, 2024

This might be the worst online schooling available, they dont know you, care about you, and want you to get it wrong so bad. And the "teachers" just make everything harder and, in my opinion, suck at their job. They basically say "Hey, hope you are doing good!" Thats it. If you are considering switching to edgenuity from another form of school, dont waste your time.

Tip for consumers:
L site

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Thumbnail of user shanee150
1 review
7 helpful votes
February 6th, 2024

I am an 18 year old High Schooler on the verge of graduating, this was so bad I actually had to cheat to get ahead, I also had to use Brainly and Quizlet, I need to bring my iPad just to use Brainly cause the "geniuses" at my school have no $#*!ing idea as to how bad Edgenuity actually is, or maybe they do and they just don't care...

Thumbnail of user michellep1205
1 review
0 helpful votes
March 4th, 2021

Edgenuity is an amazing program for students and teachers. Students love the video instruction and guided notes, and the instructors love the student progress data and the ability to customize the courses to fit student and school needs. The support teams that work with schools are knowledgeable and patient. They take specific school needs into consideration when giving us support and guidance. Thank you for all you do to help provide us with quality instruction and support.

Products used:
High School Diploma and Equivalency Programs
Career Technical Education Programs
Social-Emotional Learning Programs
My Path Program

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Value
Quality
Thumbnail of user raisind
1 review
0 helpful votes
April 1st, 2024

Your kids WILL lose all motivation in school. If you read kids experience with this they WILL tell you 99% of the time they find it terrible, dislikable, awful. The videos you can't skip yet they'll put the answers to your question in it but the "instructors" if you can even call them that are really just yapping the time away the whole thing is based on time. Time these kids don't have and they make it take as long as possible it's actually ridiculous I've personally had to watch a 36 minute speech it ate up litteraly all of my time. Whoever made this was obviously JUST in it for the MONEY and it SHOWS period.

Products used:
None

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Thumbnail of user maryg1669
1 review
1 helpful vote
March 9th, 2021

Julie was very prompt in returning my email on a problem a student was having on her online class in Environmental Science.

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Value
Thumbnail of user f314769
1 review
0 helpful votes
April 8th, 2024

I'm absolutely sure this website was made by neurotypicals who hate students that have adhd/heavy adhd symptoms. As a student with Adhd, I find this website to be the worst website I have ever been forced to use. If you tested me on everything I "learned" from this website, I would get an F. This website not only uses Ai, gives students weeks of work and expects them to do it in one day, it also demands that students only get 80% or higher. Failing the student and forcing them to restart the entire lesson if thru get a 70%. And I find that disgusting. Teachers and schools, if you ACTUALLY want your students to succeed, NEVER use this mistake of a website.

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Thumbnail of user ticcitoasty.uwu
1 review
44 helpful votes
April 5th, 2023

The lessons are terrible. Vague, repetitive, and drawn out. They refuse to provide necessary information or material until you do a quiz. The most annoying thing is how it forces you to stay on a lesson page until a video or audio clip has completed. Sometimes it's just a short bit of text to read that you have to sit on for minutes until you can continue. Whoever's job it is to format this site has little to no care for those who actually use it.

Thumbnail of user shellis21
1 review
0 helpful votes
February 21st, 2021

Edgenuity Support is committed to serving Educators and Students. The online automated service, Live Chat, Email Assistance, and Live Tech Support all worked diligently to resolve an issue on my Dashboard in a timely manner and with friendly service. They were caring and willing to go above and beyond to find a solution so that I could continue giving my students my best.

Service
Quality
Thumbnail of user loris754
1 review
0 helpful votes
December 6th, 2020

This is our first week of distance learning and had many questions regarding the program and reports. I used the feature of requesting a call balk versus waiting on line. In the morning the call back is almost immediate. Help was polite and informative.

Thumbnail of user charlesm1668
1 review
3 helpful votes
May 20th, 2021

I called Edgenuity's support center in hopes of resolving a problem a student of mine was having with an Edgenuity class. Specifically, the student could not adequately hear or understand the videos associated with assignments. To wit, the video sound was distorted and low in volume. Upon calling the service center, I opted to have a call-back because of the high caller volume. I received the callback within a mere 5 minutes and had the problem resolved in another, short 5 minutes. The representative I spoke with was very courteous and professional.

Thumbnail of user leeannp23
1 review
0 helpful votes
November 3rd, 2020

AOP continues to provide Plus 1 Service to our school both in technical and customer service. The technical support for our Ignitia program are patient and accommodating. Shari VandenHuevel has always provided Plus One customer support.

Thumbnail of user sageg20
1 review
0 helpful votes
April 11th, 2024

More people in my school are dropping out/unable to graduate because of this website, and yet, my school will not find any other website to use. Half of the information the classes give you is either eight years out of date, completely wrong, or just downright useless. They give you useless information that will not help you out of high school, even if you pursue the role the class teaches you about. The classes are not up to date. The newest classes I have/am in are from 2020. We have discovered so much more from then to now. Edgenuity does not deserve a 1 star, it deserves to be shut down. I, and others I know, have a strong grudge against this website that we call an "online learning platform."

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Thumbnail of user makavinw
1 review
15 helpful votes
February 11th, 2021

For one Edgenuity is encerting old information within our head and second of all is see no use in tell us things I already know and that is what Edgenuity is doing and last but not least I do not see an useful or education purpose to this app but as i can see it is helping the teachers out a lot so that me it may put some strain on our parent and I can support that because as many children see the parent wake up and go to work and so that is why i'm rating the app 3 star cause I feel like that is a very fair overall rating. :))

Thumbnail of user nishitd
1 review
0 helpful votes
March 29th, 2021

Support team lady was so kind, helpful, professional, knowledgeable, expert and positive in her response to the issue that we had. She provided all best possible options to help us. There were some technical challenges as it was the weekend when we called for help. She was very attentive to listen our issues. I will give 101 out of 100 to her for the extended support.

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Thumbnail of user dedec7
1 review
0 helpful votes
February 23rd, 2021

I was helped in a positive way. He took the time to help me get to the bottom of my problem and helped to to get tot a solution.

Thumbnail of user hael3
1 review
1 helpful vote
January 14th, 2021

Brighton was very helpful in helping me. She was professional and kind as well. In addition, she was very knowledgable.

Thumbnail of user michaelk2570
1 review
0 helpful votes
January 12th, 2021

I talked with Jerin yesterday about finding more ability-fitting courses for some of my students and she guided me to some good options to check out, especially in the needed math category. Jerin was patient and thorough and was a big help! Thanks so much! #*******.

Thumbnail of user nunyar1
1 review
0 helpful votes
April 1st, 2024

Nah because why was I told i would get to work at my own pace with this... EVERY DAY I got these 4 lessons, that I learn nothing from, because they are short, immemoriable, boring, and the subjects themself get thrown at me waay too fast-paced. So all this, somehow all at once? I dont feel I'm being educated, I feel i'm learning to memorize. So then, I go on and I do my lessons, and I only just learned how many there are a day. Maybe! Just maybe... that would have been helpful to know before I GOT 4 HOURS BEHIND. Like? Why doesn't this program tell you anything? Not to mention once the answer on a problem that it said was correct, and i was wrong- was wrong. I have actually never despised a program more, maybe its my false advertisement being told that I would get to move at my own pace that provides me to much disdain for it but, god. This program is seriously awful. I'm not learning jack lol, and i actually wanted to.

Products used:
math program

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Quality
Thumbnail of user merlinem
1 review
0 helpful votes
April 14th, 2021

I have been using Edgenuity for quite sometime and I LOVE it! The support team is excellent and respond PROMPTLY (even after hours) if you have a problem. Furthermore, Edgenuity gives an EXCELLENT overview of the benchmarks, and allows my students to work at their own pace. It has helped me as a teacher because it reinforces and solidifies what I have taught the students. Additionally, even though as a general rule I assign them to all my students, I can assign them individually to students who need additional help on a specific benchmark. Since I began using Edgenuity a few years ago (Huge shout out to my District support person, Mr. Neil Williamson), both the percentage of students in my class who pass the Biology EOC as well as their individual test scores have increased significantly. Also, my students love them because they are usually worth a lot of grades.:-) I"m very thankful that my school district continues to pay for Edgenuity and I HIGHLY recommend it.

Thumbnail of user ivano80
1 review
9 helpful votes
November 22nd, 2023

So i'm doing my work i keep getting kicked off my account and guess what i assessments are locked and it takes them 7 to 8 days and i'm behind and it's thanksgiving break i would be playing my PS5 instead i have to do this fricking work and my mom doesn't even care she whooped me because of this i rate this 1 out of 5 stars.

Tip for consumers:
i hate this program don't use this

Thumbnail of user nancyh1170
2 reviews
0 helpful votes
January 24th, 2021

I have worked as a mentor with Edgenuity for six years and always, always, I have a positive, professional experience. They respond quickly and take care of our questions and technical needs.

Thumbnail of user stephenp634
1 review
6 helpful votes
November 17th, 2020

We've been using Edgenuity for 10 years and witnessed great increases in our graduation rate. The program has also been extremely helpful as a teaching tool during the pandemic. Most problems originate on our side with either our data for uploads or user mistakes, but the Edgenuity support team is always extremely helpful and works until all problems are resolved. If a problem is on their side, it is resolved even more quickly. We were impressed at how effectively they stepped up to the increased demand caused by the pandemic and made modifications to their program.

Thumbnail of user knoxh4
1 review
0 helpful votes
October 5th, 2023

I use this for my school work and there are various issues, from not being able to see what you did wrong on tests to correct them, to not even being able to fix assignments. Another issue I had was it would mark my answers wrong, then when I submitted a corrected version of the answer, it would change its own answer and mark the previously "wrong" answer right! It also feels like sometimes the teachers talk to you like you're stupid.

Thumbnail of user kadenb25
1 review
7 helpful votes
December 7th, 2023

Edgenuity markets its platform as an "engaging challenge for students" or something generic like that. It's not even close. The courses are all outdated, hardly updated, and incredibly boring and formulaic. It is not even close to being engaging or fun in any aspect, and the quizzes, assignments, and tests are incredibly misleading, intentionally difficult, and often ask for answers to questions that seem irrelevant. I've had more fun watching paint dry than using this platform. Parents, educators, or even school administrators, please do not use this as a way to educate. It may pass under your state for quality education, but there are far better alternatives such as iReady or IXL. Both take their time teaching in a way that makes sense.

Tip for consumers:
Too much stress overall. You're better off finding the cure for cancer than expecting this to perform good.

Products used:
The school purchased an account for me as a student

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Value
Quality
Thumbnail of user heidik126
1 review
0 helpful votes
November 10th, 2020

The new CTE and Purpose Prep content inside Edgenuity's Courseware has some hidden grading requirements for the educator to complete to accurately assess student's learning and provide meaningful feedback. In our road to improvement, which is a daily task, we failed to realize this as educators and Edgenuity through the support and ticket system replied with details including visual guidance that helped us learn from our misunderstanding of how to best use the program. We find value in the fact that they will help us with how best to use the program with fidelity which increases our odds of success in reaching the maximum potential of each and every student. The help center build inside the program would have guided us to similar results, so it is nice to know we have multiple ways to gain greater understanding on how best to use the program and it is our job to learn from it, adapt it to meet our needs and move forward with continuous improvement.

Tip for consumers:
It is quality but it is what you make of it no different than any text book or any digitalized or web program. You gain from what you devote your time and energy into and the results are what our students and their future can benefit from. Edgenuity can help districts and schools provide and support an online engaging, rigorous and standards-based learning opportunity where students are the main focus of the learning while both teachers and students actively engage in the learning process.

Products used:
Educational curriculum that fulfills the high quality, valued, guaranteed and equitable requirements of a standards based learning opportunity, engaging student in a digital world by our school and district teachers to meet individual needs at the secondary level. Edgenuity Courseware, Edgenuity SEL, and Edgenuity My Path are the products that we use as well as their account services and professional development support to best implement their learning manage system with fidelity.

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From the business

Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.

Company Representative

Thumbnail of user leslies433
Leslie S.
Typically does not respond to reviews

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