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EdgenuityReviews 405

1.6

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Edgenuity Reviews Summary

Edgenuity has a rating of 1.6 stars from 405 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Edgenuity most frequently mention school district, 7th grade and correct answers. Edgenuity ranks 163rd among Kids Educational Resources sites.

service
154
value
137
shipping
51
returns
53
quality
135
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California
1 review
72 helpful votes
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Not a good source.
December 21, 2020

We had problems the first week. My daughter's progress was reset to the beginning of the week. Guy said he would escalate it to the next level. Nothing ever happened. No one ever returned the email or call. This has happened numerous times. They don't do anything about it even though this sets kids so far back they cant catch up. Answers are marked as wrong even though they are right.

Date of experience: November 21, 2020
Illinois
1 review
0 helpful votes
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Cov-19
November 21, 2020

I like the hole online school, cause I can take it anywhere I go like anywhere, I love the facts that my teacher is happy to see me just as well I am to see him, in moving on for better live later,,

Date of experience: November 20, 2020
California
1 review
8 helpful votes
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Never got any support
December 18, 2020

Funny they ask me to review and I never got any support. As an educator I will never use this app again. Not worth the confusion and lack of support

Date of experience: November 18, 2020
New York
1 review
0 helpful votes
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Problem with ELA8 Course
November 18, 2020

Your reply was prompt and the suggestion worked so the student could continue work on her course. Thank you.

Date of experience: November 17, 2020
Oklahoma
1 review
0 helpful votes
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Very helpful
November 18, 2020

The customer service department response almost immediately to concern. Jessica (customer service) gave me several suggestions to solve the problem that my student was having with Edgenuity. Thank you!

Date of experience: November 17, 2020
Kentucky
1 review
47 helpful votes
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Very buggy and hard to use. My child uses this for homeschool. She struggled a lot bad teaching, not good.

Date of experience: November 17, 2020
Colorado
1 review
5 helpful votes
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Edgenuity response
December 17, 2020

Edgenuity help is terrible. It took almost two weeks to get a simple response, the robot support doesn't work, and help button never finds what I need. I like the product for students but hate the support for educators.

Date of experience: November 17, 2020
California
1 review
6 helpful votes
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Very Effective Program
November 17, 2020

We've been using Edgenuity for 10 years and witnessed great increases in our graduation rate. The program has also been extremely helpful as a teaching tool during the pandemic. Most problems originate on our side with either our data for uploads or user mistakes, but the Edgenuity support team is always extremely helpful and works until all problems are resolved. If a problem is on their side, it is resolved even more quickly. We were impressed at how effectively they stepped up to the increased demand caused by the pandemic and made modifications to their program.

Date of experience: November 17, 2020
Tennessee
1 review
0 helpful votes
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Amazing service
November 16, 2020

They replied back quickly and helped me get my issue resolved. Overall I would say it was great customer service.

Date of experience: November 15, 2020
Arizona
1 review
3 helpful votes
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LACK OF COMMUNICATION
December 14, 2020

My daughter was pushed into this program from her school district during the return of school post hybrid. While she seemed to like the format and the teacher interraction and such at first. Two weeks into the program I had the school principal calling me and telling me that she was to be dropped from the program due to lack of involvement. The only communication that had ever been sent was to the students, nothing to the parents! The activities while easy to follow and understand were completely unclear to the student as to when they were to be "done" for the day. It was explained to the parents that the student should be logged on and working for 4 hours a day, it is unclear to the student what they are to be completing in those 4 hours. I have asked for a parent login and it has taken over a week of back and forth to be told I have to now go to my daughters school to be given login information so that I can follow her progress. This has all been VERY frustrating for us parents, muchless the kids!

Date of experience: November 14, 2020
California
2 reviews
20 helpful votes
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This is TRASH. All of the freaking lessons is SO long and the projects too. And when i do the projects NO ONE show or tell me how to use the tools. So i spend at least 8 HOURS! In Edgenuity a day. The quizzes is SUPER hard. Do you know that i have a FREAKING LIFE? NOBODY want to spend half of their day in edgenuity because its so unhealthy. I rather use a toothbrush to clean my entire house and then brush my teeth with that toothbrush than do edgenuity. And if i'm depressed it will be ALL. YOUR. FAULT!

Date of experience: November 12, 2020
Kansas
1 review
0 helpful votes
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Very Helpful
November 13, 2020

After several days of working on getting a kiddo transferred, the Edgenuity Customer Support agent that I connected with on Tuesday went above and beyond in taking charge and making the transfer happen! I am very grateful for his assistance and perseverance!

Date of experience: November 12, 2020
Kentucky
1 review
0 helpful votes
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Great Customer Support!
November 13, 2020

I've had to email customer support on a few different occasions for a few different problems and their support has been on point. They have been prompt, friendly, and helpful in whatever ways they can. If they haven't heard back from me in a while, they email me to see where we stand. Great support!

Date of experience: November 12, 2020
Missouri
1 review
0 helpful votes
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Locked out
November 11, 2020

Edgenuity does a good job resolving issues in a timely manner. I had an issue with students not being able to log on. Within a short amount of time, the issue was resolved and students were back to work. This is such a teacher and student-friendly platform.

Date of experience: November 11, 2020
Iowa
1 review
28 helpful votes
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Didn't Learn anything
December 10, 2020

My kid who normally has a 3.7 now has a 3.2. The "teachers" dont seen to care about them fat, ing tests. If a student falls behind like mine did because of wrist surgery it has taken her almost 3 weeks to get in the a 6 hour mark of catching up. Since my daughter can't write she had me email her "teachers" for notes. One out of the 4 responded. Also she is being expected to write 10 page papers that are to be turned in by the end of each week. I am having to type her papers. My student is not learning anything because this site focuses too much on deadlines and score rather then making sue the students are learning.

Date of experience: November 10, 2020
New Jersey
1 review
0 helpful votes
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Gradebook issue
November 10, 2020

The support received was thorough and professional in resolving our issue. The representative provided clear steps to follow. Many thanks.

Date of experience: November 10, 2020
New Mexico
1 review
0 helpful votes
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I love that Edgenuity can transfer a student's account from one school district to another. It saves the work that student has completed and they can pick up where they left off nearly seamlessly.

Date of experience: November 10, 2020
Idaho
1 review
0 helpful votes
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The new CTE and Purpose Prep content inside Edgenuity's Courseware has some hidden grading requirements for the educator to complete to accurately assess student's learning and provide meaningful feedback. In our road to improvement, which is a daily task, we failed to realize this as educators and Edgenuity through the support and ticket system replied with details including visual guidance that helped us learn from our misunderstanding of how to best use the program. We find value in the fact that they will help us with how best to use the program with fidelity which increases our odds of success in reaching the maximum potential of each and every student. The help center build inside the program would have guided us to similar results, so it is nice to know we have multiple ways to gain greater understanding on how best to use the program and it is our job to learn from it, adapt it to meet our needs and move forward with continuous improvement.

Date of experience: November 9, 2020
California
1 review
13 helpful votes
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I'm a teacher and I don't recommend this website at all. Many of my students have complained about the countless glitches and whenever they use different devices to complete assignments they lose all progress. The format is very repetitive and confusing. I definitely don't recommend this website.

Date of experience: November 8, 2020
California
1 review
13 helpful votes
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So my school choose Edgenuity as a online learning due to the corona pandemic. IT IS HORRIBLE! I do about 9 to 10 hours a work in a day because the lessons are SO FREAKING LONG! And the videos are outdated. We were learning about somebody they said he was still alive. I looked him up. He died 5 years ago. Like uhhhh why. And I had this super long essay due and it said that I could do it in like two days. UH HECK NAH! And i have the most useless class on the planet. "Online learning and Digital citizentship." Like i mean its such a waste of time. And it always is super glitchy. I have other things to do after school and it just like takes up my entire day. My little brother only had 1 THING TO DO TODAY AND I HAVE LIKE EVERYTHING TODAY! Also when you are not able to move on and it just yells at you because something takes forever, IT IS SO STRESSFUL! For your own sake, STAY AWAY FROM EDGENUITY! IT WILL SAVE YOUR LIFE!

Date of experience: November 6, 2020

From the business

Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.


edgenuity.com
Founded in 1998
Scottsdale, AZ, United States
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