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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Great service!
April 20, 2020

Fast And Friendly! EconomyBookings is inside Airport property using a quick shuttle service to and from terminal. I've used this location several times...

Date of experience: April 20, 2020
Canada
1 review
0 helpful votes
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My most recent experience with EconomyBookings was a great one. When they did not have the mini van we had reserved available, they quickly upgraded us (at no additional charge) to a full size SUV that accommodated our group of 7 ladies very comfortably

Date of experience: April 20, 2020
GB
1 review
0 helpful votes
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Fast service, did not try to upsell me, fave me what I reserved, and quick check in and quick check out.

Date of experience: April 20, 2020
Belize
1 review
0 helpful votes
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Easy in and out!
April 20, 2020

Excellent system for check-in and check-out. Excellent customer services. Will do business with them

Date of experience: April 19, 2020
France
1 review
0 helpful votes
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Like
April 20, 2020

The Vehicle was clean and nicer than expected. The staff were very courteous and very helpful. Service is good

Date of experience: April 19, 2020
MD
1 review
0 helpful votes
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Superb experience
April 20, 2020

Hispanic lady behind the desk was 100% helpfull. Made the rental suoer easy. EconomyBookings SO FAR IS THE BEST AND ONLY OPTION FOR RENTALS ANYWHERE IN THE US.

Date of experience: April 19, 2020
NL
1 review
0 helpful votes
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Drop off was just as easy and the shuttle bus was available right away. From car to terminal took under 5 mins.

Date of experience: April 17, 2020
Ohio
1 review
0 helpful votes
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Your associates are very hospitable. Especially the guys that greeted me when I returned your car that day.

Date of experience: April 17, 2020
Ohio
1 review
0 helpful votes
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Both drivers were very entertaining and friendly, also gave great information and direction on were to proceed after exiting the shuttle.

Date of experience: April 17, 2020
France
1 review
0 helpful votes
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Love EconomyBookings
April 17, 2020

Skip the counter is the only way to go, when booking selected "Standard SUV" which later showed up as "Ford Edge or Similar" wasn't super excited about and edge being considered a SUV but when we arrive we had a Highlander available..

Date of experience: April 17, 2020
New York
1 review
1 helpful vote
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Car rental
April 16, 2020

Worst possible refund policy. Made my request back in mid Feb, way before the this COVID-19 issue, still waiting for my refund to be made to my CC. May take another 30-60days! Unacceptable to say the least!

Date of experience: April 16, 2020
Ohio
1 review
0 helpful votes
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Was very surprised in how much better the rental process was from other companies. This was my first rental and I plan on using EconomyBookings from here on out.

Date of experience: April 16, 2020
Switzerland
1 review
0 helpful votes
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Land Rover Discovery
April 16, 2020

Easiest rental experience ever. Jason at the EconomyBookings counter was very nice and gave me a choice of three vehicles

Date of experience: April 16, 2020
NL
1 review
0 helpful votes
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Amazing
April 16, 2020

Representative was fast, efficient and amazing. I have never used EconomyBookings for rental services, I will definitely use in the near future.

Date of experience: April 16, 2020
Germany
1 review
0 helpful votes
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Great prices, great staff, easy check in and return, clean, new vehicles... overall fantastic experience!

Date of experience: April 15, 2020
Ohio
1 review
0 helpful votes
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Good price
April 16, 2020

Good price, no pile of paper contracts to haul around, good car choices, this is now my car rental agency of choice.

Date of experience: April 15, 2020
Washington
1 review
0 helpful votes
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Nice new car!
April 16, 2020

Always friendly staff get you moving quickly in great cars at a great price! Antonio's provided great service!

Date of experience: April 15, 2020
Italy
1 review
0 helpful votes
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Fastest service
April 16, 2020

Alphonso at the Dallas airport was an amazing individual... Treated me with the utmost respect and care. Helped me get in my car so fast and on my way.

Date of experience: April 15, 2020
Canada
1 review
0 helpful votes
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Great rental experience! Clean car with low miles and very friendly & helpful staff. The price was excellent as well!

Date of experience: April 15, 2020
Austria
1 review
0 helpful votes
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Good Job!
April 15, 2020

Keep in mind you can't use a debit card for the deposit hold for the higher end cars, you have to use an actual credit card.

Date of experience: April 15, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299