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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Thank you in byram y'all hooked us up and put us in a awesome 2019 Nissan Altima, car was nice inside and out, plenty of power and smelled good in there too.
The EconomyBookings Office staff are professional and strive to give great customer service. Prompt rental car delivery and efficient completion of paperwork by Mike. I was provided with a clean rental vehicle comparable to my own vehicle. Brandi (I hope is correct name) was great as the return-rental vehicle closer.
Keep up the great work. Nice cars, prompt pick-up & return, couldn't ask for anything better! They are THAT good :)
Patrick Whalen Management trainee was great. Great customer service! And thanks for the pick-up and then return ride to pick up my car!
Like many, the location is the thing that sets this EconomyBookings office apart. I live on the NE side of town; this location is convenient to my home and office. The staff was courteous and professional.
I rent here several times a year, cars are not always as clean as you would expect but not bad, good friendly service and they work to get you out quickly. Last visit they did not have the car I reserved but upgraded me to a larger car at no additional charge, I would recommend
The best thing was the superb service in the office getting me a good looking rental van to replace mine for an excellent price. This location is a reason to make me use EconomyBookings if I need another rental vehicle in the future.
I rented a Dodge Ram truck for a couple of days. When I picked up the truck, there was a problem from the previous client
So courteous and personable. Good staffing - minimal waiting. Appropriate staffing is so important in customer service these days!
This location had excellent customer service, very customer focus they acknowledge you when they see you come in. I have been to other location and this by far was my best experince this far. Thank`s EconomyBookings
This review is of EconomyBookings. Due to Covid 19, our flights were canceled and therefore we were not able to take this trip. Per Economy Bookings instructions, I tried to "go to My Bookings" and click "Cancel", but could not even get in to "my bookings" to cancel or amend the reservation. The option was given to phone the company, but it is located in Eastern Europe. I, therefore, e-mailed the company in advance of my reservation to cancel and now today (more than a month later), have been told "The rental agent informed that - this reservation is a non-show, meaning that you did not shown up for your reservation", "Unfortunately, we are unable to offer a refund on this occasion".
The reality is that this was NOT a "non-show" because I contacted them about 30 hours before I was scheduled to pick up the car.
I will definitely never use EconomyBookings again and would also advise any and all others to do the same.
Had a great experience renting from EconomyBookings. I had the privilege of using discount and was able to get a very good rate for 4 days
Very friendly and helpful employees when picking up and returning the vehicle. Vehicle was new (830 miles) and very clean.
Reservation was made via phone call. Extremely courteous and helpful. Had the reservation complete in just a few minutes.
The location was short on vehicles which was understandable, but these two as well as other staff communicated effectively and continued to work efficiently to ensure customers were greeted as they walked in and properly informed of what was going on.
Very professional and always is courteous and knows me by name. Accommodates me for my vehicle needs
Always a good experience; friendly, knowledgeable employees. Ravi had me checked out in record time, rental car is almost new, full tank of fuel.
You helped me out. I ordered at Avis. But at the last moment they sent a refusal, I do not understand how this is possible with clients. In... the first time was a rental and completely successful
In this service I booked a VW Tiguan car. Nice and spacious crossover. The order was on March 16 this year, the return is also successful
AVOID EcomonyBookings. Cancelled a booking in February well in advance and still waiting for a refund. Initially the wait was 5-21 business days and now it's 45-90 days. Not even sure I can count on getting this money back. Impossible to get thru to customer service, every tree option for the U. S number basically ends the call.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.