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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Nissan Altima
May 15, 2020

Thank you in byram y'all hooked us up and put us in a awesome 2019 Nissan Altima, car was nice inside and out, plenty of power and smelled good in there too.

Date of experience: May 15, 2020
RU
1 review
0 helpful votes
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The EconomyBookings Office staff are professional and strive to give great customer service. Prompt rental car delivery and efficient completion of paperwork by Mike. I was provided with a clean rental vehicle comparable to my own vehicle. Brandi (I hope is correct name) was great as the return-rental vehicle closer.

Date of experience: May 15, 2020
Ohio
1 review
0 helpful votes
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Keep up the great work. Nice cars, prompt pick-up & return, couldn't ask for anything better! They are THAT good :)

Date of experience: May 15, 2020
New York
1 review
0 helpful votes
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Patrick Whalen Management trainee was great. Great customer service! And thanks for the pick-up and then return ride to pick up my car!

Date of experience: May 15, 2020
Slovakia
1 review
0 helpful votes
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Like many, the location is the thing that sets this EconomyBookings office apart. I live on the NE side of town; this location is convenient to my home and office. The staff was courteous and professional.

Date of experience: May 15, 2020
Austria
1 review
0 helpful votes
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I rent here several times a year, cars are not always as clean as you would expect but not bad, good friendly service and they work to get you out quickly. Last visit they did not have the car I reserved but upgraded me to a larger car at no additional charge, I would recommend

Date of experience: May 15, 2020
Ohio
1 review
0 helpful votes
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The best
May 15, 2020

The best thing was the superb service in the office getting me a good looking rental van to replace mine for an excellent price. This location is a reason to make me use EconomyBookings if I need another rental vehicle in the future.

Date of experience: May 15, 2020
Ohio
1 review
0 helpful votes
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I rented a Dodge Ram truck for a couple of days. When I picked up the truck, there was a problem from the previous client

Date of experience: May 15, 2020
France
1 review
0 helpful votes
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Good staffing
May 15, 2020

So courteous and personable. Good staffing - minimal waiting. Appropriate staffing is so important in customer service these days!

Date of experience: May 14, 2020
Austria
1 review
0 helpful votes
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Wonderful service
May 15, 2020

This location had excellent customer service, very customer focus they acknowledge you when they see you come in. I have been to other location and this by far was my best experince this far. Thank`s EconomyBookings

Date of experience: May 14, 2020
California
1 review
0 helpful votes
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Never again
May 14, 2020

This review is of EconomyBookings. Due to Covid 19, our flights were canceled and therefore we were not able to take this trip. Per Economy Bookings instructions, I tried to "go to My Bookings" and click "Cancel", but could not even get in to "my bookings" to cancel or amend the reservation. The option was given to phone the company, but it is located in Eastern Europe. I, therefore, e-mailed the company in advance of my reservation to cancel and now today (more than a month later), have been told "The rental agent informed that - this reservation is a non-show, meaning that you did not shown up for your reservation", "Unfortunately, we are unable to offer a refund on this occasion".

The reality is that this was NOT a "non-show" because I contacted them about 30 hours before I was scheduled to pick up the car.
I will definitely never use EconomyBookings again and would also advise any and all others to do the same.

Date of experience: May 14, 2020
Ohio
1 review
0 helpful votes
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Had a great experience renting from EconomyBookings. I had the privilege of using discount and was able to get a very good rate for 4 days

Date of experience: May 14, 2020
France
1 review
0 helpful votes
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Very friendly and helpful employees when picking up and returning the vehicle. Vehicle was new (830 miles) and very clean.

Date of experience: May 14, 2020
Massachusetts
1 review
0 helpful votes
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Excellent service
May 15, 2020

Reservation was made via phone call. Extremely courteous and helpful. Had the reservation complete in just a few minutes.

Date of experience: May 14, 2020
GB
1 review
0 helpful votes
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The location was short on vehicles which was understandable, but these two as well as other staff communicated effectively and continued to work efficiently to ensure customers were greeted as they walked in and properly informed of what was going on.

Date of experience: May 14, 2020
Romania
1 review
0 helpful votes
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Very professional and always is courteous and knows me by name. Accommodates me for my vehicle needs

Date of experience: May 14, 2020
Ohio
1 review
0 helpful votes
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Good experience
May 15, 2020

Always a good experience; friendly, knowledgeable employees. Ravi had me checked out in record time, rental car is almost new, full tank of fuel.

Date of experience: May 14, 2020
Ohio
1 review
0 helpful votes
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You helped me out. I ordered at Avis. But at the last moment they sent a refusal, I do not understand how this is possible with clients. In... the first time was a rental and completely successful

Date of experience: May 13, 2020
New York
1 review
0 helpful votes
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Great service
May 14, 2020

In this service I booked a VW Tiguan car. Nice and spacious crossover. The order was on March 16 this year, the return is also successful

Date of experience: May 13, 2020
Washington
1 review
4 helpful votes
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AVOID EcomonyBookings. Cancelled a booking in February well in advance and still waiting for a refund. Initially the wait was 5-21 business days and now it's 45-90 days. Not even sure I can count on getting this money back. Impossible to get thru to customer service, every tree option for the U. S number basically ends the call.

Date of experience: May 13, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299