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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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EconomyBookings is the only car rental I would rent from. I love their customer service. They are very friendly and professional.
EconomyBookings good for a past error. Big thanks to Mr. Batiste! The staff was very professional!
Fantastic people here and very nice, clean cars. Will definitely rent here again should the need arise!
Great service and fast. Keep up the good work. Thanks for a great experience. Very friendly and accommodating!
Both times I've rented from this location have been a breeze! The girl at the counter(didn't get her name) and Bryce were very pleasant to deal with. Will rent from this location again.
They even went out of their way to pick me up a Suburban from a local dealership! The only rental place
Using this location, you avoid the "Airport fee" you'd get if you picked up the same vehicle at the airport. The staff were friendly and efficient and when I returned the vehicle they gave me a free ride home.
I hadn't rented a vehicle over some years. I forgot EconomyBookings didn't accept cash, had to take their shuttle to the bank to deposit it. I was trying to use 2 cards to pay, but they do not split payment
They picked me up when I dropped my car off and I just left the rental at the car dealership. It was a great experience
The team at this EconomyBookings location are Awesome! I had actually set up my appointment with another location but they got me right in and were even able to give me an upgrade!
The manager is present and active, the staff operates smoothly and politely. I was absolutely impressed with the courtesy, service and efficiency with which this team worked. This store is a model operation... I hope the other locations will take notice and follow.
I love the service and prices! Best place to rent and buy a car! Great rental Thank you. Car the nice
The customer service was awesome during a time of distress and confusion. Thanks to the staff at the N Monroe store the transition was a bit easier.
Best location in town. Very patient, always attentive and calm, even when they're slammed. Caleb does a great job.
Great staff at the downtown location. Very easy to work with and very professional. My only complaint is that they are often out of cars when I try to make a reservation.
Spoke with Devaid, he had absolutely fantastic customer service, very understanding of my situation with a truck in the shop.
Totally awesome folks and great service. Thanks for helping with my rental cars. I love this place! -)
Excellent car buying experience! It was fairly quick, no haggling, and extremely straightforward. Diego and Blake were great to work with and patiently answered all of my questions
This was my first rental with EconomyBookings and I will rent with them again especially this location. The staff and atmosphere were welcoming.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.