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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great service
May 20, 2020

EconomyBookings is the only car rental I would rent from. I love their customer service. They are very friendly and professional.

Date of experience: May 20, 2020
France
1 review
0 helpful votes
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EconomyBookings good for a past error. Big thanks to Mr. Batiste! The staff was very professional!

Date of experience: May 20, 2020
Ohio
1 review
0 helpful votes
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Good
May 20, 2020

Front desk staff were both professional and friendly. They helped me out when I had last minute travel plans.

Date of experience: May 19, 2020
Ohio
1 review
0 helpful votes
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Fantastic people here and very nice, clean cars. Will definitely rent here again should the need arise!

Date of experience: May 19, 2020
France
1 review
0 helpful votes
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Very good support.
May 19, 2020

Great service and fast. Keep up the good work. Thanks for a great experience. Very friendly and accommodating!

Date of experience: May 19, 2020
Canada
1 review
0 helpful votes
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Quick service
May 19, 2020

Both times I've rented from this location have been a breeze! The girl at the counter(didn't get her name) and Bryce were very pleasant to deal with. Will rent from this location again.

Date of experience: May 19, 2020
France
1 review
0 helpful votes
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They even went out of their way to pick me up a Suburban from a local dealership! The only rental place

Date of experience: May 19, 2020
Ohio
1 review
0 helpful votes
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Excellent Service
May 19, 2020

Using this location, you avoid the "Airport fee" you'd get if you picked up the same vehicle at the airport. The staff were friendly and efficient and when I returned the vehicle they gave me a free ride home.

Date of experience: May 19, 2020
France
1 review
0 helpful votes
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I hadn't rented a vehicle over some years. I forgot EconomyBookings didn't accept cash, had to take their shuttle to the bank to deposit it. I was trying to use 2 cards to pay, but they do not split payment

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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They picked me up when I dropped my car off and I just left the rental at the car dealership. It was a great experience

Date of experience: May 19, 2020
Ohio
1 review
0 helpful votes
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The team at this EconomyBookings location are Awesome! I had actually set up my appointment with another location but they got me right in and were even able to give me an upgrade!

Date of experience: May 19, 2020
Switzerland
1 review
0 helpful votes
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Bestttt
May 18, 2020

The manager is present and active, the staff operates smoothly and politely. I was absolutely impressed with the courtesy, service and efficiency with which this team worked. This store is a model operation... I hope the other locations will take notice and follow.

Date of experience: May 18, 2020
Ohio
1 review
0 helpful votes
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I will use again
May 18, 2020

I love the service and prices! Best place to rent and buy a car! Great rental Thank you. Car the nice

Date of experience: May 18, 2020
Nevada
1 review
0 helpful votes
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The customer service was awesome during a time of distress and confusion. Thanks to the staff at the N Monroe store the transition was a bit easier.

Date of experience: May 18, 2020
France
1 review
0 helpful votes
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Good service
May 18, 2020

Best location in town. Very patient, always attentive and calm, even when they're slammed. Caleb does a great job.

Date of experience: May 18, 2020
Canada
1 review
0 helpful votes
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Great location
May 18, 2020

Great staff at the downtown location. Very easy to work with and very professional. My only complaint is that they are often out of cars when I try to make a reservation.

Date of experience: May 18, 2020
Ohio
1 review
0 helpful votes
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Spoke with Devaid, he had absolutely fantastic customer service, very understanding of my situation with a truck in the shop.

Date of experience: May 18, 2020
France
1 review
0 helpful votes
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Totally awesome folks and great service. Thanks for helping with my rental cars. I love this place! -)

Date of experience: May 18, 2020
Nevada
1 review
0 helpful votes
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Excellent
May 18, 2020

Excellent car buying experience! It was fairly quick, no haggling, and extremely straightforward. Diego and Blake were great to work with and patiently answered all of my questions

Date of experience: May 17, 2020
Germany
1 review
0 helpful votes
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Thank you!
May 18, 2020

This was my first rental with EconomyBookings and I will rent with them again especially this location. The staff and atmosphere were welcoming.

Date of experience: May 17, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299