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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
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Total scam!
June 25, 2020

They do not answer the phone and took 163 euro from credit card! I made a reservation, cancelled it because i found cheaper, there was supposed to be a 75 euro indemnity! They took all the money. When you try to call them, no answer!

Date of experience: June 25, 2020
New York
1 review
4 helpful votes
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I was told a refund for my cancelled car reservation would take 90 days (a delay due to the corona virus). I was OK with that. But now after 90 days have passed I am being told it would take "90 days after the removal of travel restrictions" to get my refund. There are NO travel restrictions on automobile travel, so this is obviously just a ruse to refuse payment. Terrible customer relations, and no phone contact since no one answers their 'contact us' number.

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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EconomyBookings knows how to keep a customer loyal. From start to finish, renting from EconomyBookings was a seamless experience.

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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Always very helpful
June 24, 2020

Great customer service. The car was new and one of the best rides I've been upgraded to. Thanks EconomyBookings

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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Things happen at companies from time to time. At least enterprise has taken the time to address problems. Great place to rent a car or truck from. Will rent again from EconomyBookings

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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Quick check-in.
June 24, 2020

They had the car ready and had sent me an email just before landing at the airport. Very helpful employees

Date of experience: June 24, 2020
RU
2 reviews
0 helpful votes
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Service was great car was exactly was was advertised rented thru EconomyBookings will do it again))

Date of experience: June 24, 2020
RU
1 review
0 helpful votes
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Nice car
June 23, 2020

The only wait was in line at the airport to check in at the desk. After that, went to the garage and they were waiting on me and had several to choose from in the class I chose. Friendly and courteous employees. Turning it in was even easier and faster.

Date of experience: June 23, 2020
RU
1 review
0 helpful votes
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We were stuck in Tennessee due to weather and decided to rent a vehicle. What a great experience and a life saver. Super easy transaction and well worth it.

Date of experience: June 23, 2020
RU
1 review
0 helpful votes
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Fantastic
June 23, 2020

Absolutely awesome experience. In and out quick, always priced just as they say. Everything is easy. Love it.

Date of experience: June 23, 2020
RU
1 review
0 helpful votes
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I was very pleased with my recent rental with EconomyBookings. I am handicapped and ordered a car adapted with a left accelerator

Date of experience: June 23, 2020
RU
1 review
0 helpful votes
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It makes a difference. I will only rent from EconomyBookings... plus the heritage of the owners service on the ship of the same name is inspirational.

Date of experience: June 23, 2020
RU
2 reviews
0 helpful votes
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All went well
June 23, 2020

We had a great experience with EconomyBookings, quick service, good price, and a nice car to drive.)

Date of experience: June 22, 2020
RU
2 reviews
0 helpful votes
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I suddenly found myself in need of a one-way rental after an accident to get home (700 miles away) and he just made my girlfriend and I's day just, better.

Date of experience: June 22, 2020
RU
2 reviews
0 helpful votes
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Good
June 23, 2020

EconomyBookings are always pretty efficient. They're not always the cheapest, but the time I save by being able to just grab and go, and how seamless it is, is worth it.

Date of experience: June 22, 2020
RU
2 reviews
0 helpful votes
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I always have a great experience when renting from EconomyBookings. In addition to having the better pricing, the pickup, return are easy.

Date of experience: June 22, 2020
Texas
1 review
0 helpful votes
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Poor company
June 20, 2020

You can't get a hold of anyone online. Been trying for weeks. No response from emails. Finally got a hold of a employee who was extremely rude and wanted to argue for me adding a day. If I cancel they keep $85.00. Not sure if I cancel if I'd get my money back. Company see extremely shady!

Date of experience: June 20, 2020
Switzerland
1 review
0 helpful votes
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Good car
June 18, 2020

As of today, I have now rented twice in the past two months. And I have already booked to rent again in Oct and Nov (2016). I use the rental car for business travel. The quality, performance, and the cleanliness of the cars is superb.

Date of experience: June 18, 2020
Switzerland
1 review
0 helpful votes
Follow Lusien M.
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Jay and Linda make this location work really well. Too bad they can't be cloned. Good service is much appreciated!

Date of experience: June 18, 2020
Ohio
1 review
0 helpful votes
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Two thumbs up!
June 18, 2020

I've rented at Avis for years. Customer service is excellent. Cars are extremely clean and I've never had a problem with my vehicle or reservation.

Date of experience: June 18, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299