I booked through Priceline (not by bid). When I got to the Orlando location on a Saturday night I was informed that I needed to bring proof of insurance. My husband at home sent pictures of the policy with my name on it but they would not accept it. I thought I had no choice but to take their insurance but they charged my more than twice their advertised insurance rate "because it's after 5 pm." I did not see a copy of the charges before signing the little black pad. When I disputed it later, they told me "too bad, you already signed." I will never ever again rent from Economy and I will be sure to spread the word to be prepared to be ripped off.
I have been nagging the company about an issue but they are not willing to try anything to solve it and now all I get is ignorance from them. I will take it to a higher level because they are everything but not professional. Does anyone have any idea where you can take complaints any further?
Anything which encourages people to do some checking before they spend money or use a service has to be worthwhile. But the degree of worth in the case of sites offering anonymous and unverifiable reviews depends entirely on the honest and considered opinions and experiences of the reviewers. There are some sites I wouldn't rely on anyway, so an add-on wouldn't be worth bothering with, but SiteJabber looks to be developing a smart and caring community with angry ranting and self-promotional spam kept to a minimum. I'd definitely use this add-on to check out their reviews before taking out my credit card, and I'll be more likely to post my own experiences of a site too.
For a rental vehicle. The site was easy to use and they find me a good rental vehicle. I was actually upgraded from an economy car to a luxury vehicle at no extra cost. Had to wait a little extra time to get it because there was only one person working there at the time. Drop off was quick and easy. I was a little confused when I brought the car back not knowing how to get back into the parking ramp. But iPhone my way. The price was right I can't go wrong.
Dima:
It was the ease of just phoning when we arrived very quick pick up time and not worry how we were going to drive out of the airport to find our destination. Easier from the car rental place. Also dropping us back to the airport I would certainly recommend this company.
If you want to rent a car, definitely don't go with them! Time wasters, they don't even honour their bookings and the refund is next to a dream! Just happened on Oct 7th, 2017! Unless you want to spend days and nights to call their worst customer service department who will actually add nothing but more $#*! to their horrible services!
Please don't book online with this company. You won't be able to get the rental car at the pick up place. They will be more high hiding fees/charges when you arrive to pick up the car. No refunds. They also sale full time insurance for the time of rental. This insurance is not enough coverage, even adding your credit card coverage. The rental company will charge a high insurance policy that at the end you lose what you had paid using this economy booking company. If you need a car rental deal with the direct rental car company. Do not use this company you will lose your money.
Very good car rental company. Addressed to them in November, the car was issued quickly and provided all the documents on it. The car I immediately liked, readable and technically sound. The cost of rental is not high, which suited me very much. Next time I will definitely contact this company.
While I was apprehensive after reading some of the horror stories; I found the experience perfectly executed. I provided hard copies of the voucher and the desk person accepted it without any quibble. The price was half that advertised on other websites for lesser cars. I will use the service again!
Were this summer with my husband in Macedonia. I wanted to drive around the country by car. Booked a car in advance on this site. The choice is impressive. The order did not take much time. The service is excellent. With advance booking you get good discounts. What could not please.
When making the booking it clearly - black over white says - the entire amount was paid in prepayment! I double checked it says 0.00 to be paid on pickup!
You create false image of fully paid rental, while in the terms it says under inclusion that it includes license and fees, then you state payable at pick up - 0.00
It's mentioned a few times
VAT is mentioned only as - applying certain condition to certain visaor citizens, and the way it is written is to make you think it's included so the person can't know it will be an additional payment upon pickup! As it literally says everywhere there's no sum to be paid on pickup.
It's completely orchestrated to get me to think it's already paid in full and then
Add 18% to the total - which makes it super expensive and not worth theprice! It's way above the normal rate per day here. And I've been contacting you and trying to get your cancellation all day now!
Hello Emanuell,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are pleased to confirm that your case is currently being investigated. Please check your email for more details.
We look forward to being in touch.
Best Regards,
Support Team
SCAMMERS - AVOID AT ALL COST!
My flight got 8 hours delay, so I let Economy Bookings know about it enough time in advance and they cancelled my reservation without any refund claiming that the car supplier can't hold the reservation for more than 1 hour!
There's no one to talk reason to. I tried to ask them to amend my booking and nothing.
Then there's no one to ask a refund from, their customer service doesn't exist.
Never conduct business with this company, it makes 0 sense to pay full price for nothing returned.
This company should be shut down and send the staff to jail.
Hello Idan,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Price Per Day $18.86 9 days = $169.74 + taxes and maybe some other fees but no other optional addons
Total Booking cost $390.18 which translates into $43.35 a day
How can there be a $220.44 difference between there quoted daily rate and the total cost?
Apparently the hook is $18.86 is for one day after that they hit you with full price rental.
My mistake was being blinded by the cheap rate and booking assuming that was the rate for the whole rental I did not check the final price.
Now I am being charged $90 for canceling
Next stop Amex
Hi Steve,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.
Order a car through the componey for family vacation. When arriving to pick the car the rental componey ( ECH) refuse to give a car when claiming that names on documents not match But they had no problem to give a new car order with more than double the price i made with Economybooking. When asking the money back (pre payment and full coverage i already paid) they refuse to do so while i didnt got the car and hiring never was done.- shamless and sad that such componeys exist and give such poor service
Dear Avi,
Thank you for your review. We sincerely apologize for any inconvenience you may have experienced.
If you remain dissatisfied with the resolution provided upon closing your case, we encourage you to reach out to our Customer Support team directly. They will be more than willing to review any additional details or information you can provide to ensure a fair assessment.
Thank you for your understanding.
Best regards,
EconomyBookings.com
Our family used Economybookings for the first time for our 6 day trip to the Miami. We normally use the other companies based at the airport due to convenience. Thought we would try Economybookings as the price was bit better. Shuttle picked us up within 10 minutes and took us to collect the car. Only 5 min drive away from the airport. Driver was freindly. Staff member inspected vehicle with me so no surprises. We were very happy with the service and the car.
Cheap and easy rental from Economybookings. Rental was with a big named partner - Budget. They mucked us a round some at the airport but was no fault of Economybookings. Would certainly try again in the future.
I booked a car for Cairns Australia paid was then told couldn't honour that price and said I needed to pay $150 more. I said that's ridiculous so I asked to cancel my booking and they said they would refund my money it's been 3 weeks now no refund of $450 and won't reply to my emails crap service and beware so many good ones out there this one is not
The worst experience we have ever had. We booked though them because they were the only ones that gave us the option to pick up the car from the city centre ended up paying 70 euros to get to the airport and 60 euros at international calls to get a car 6 hours later. Ruined our plans. Sent an e-mail of complain asking for a compensation regarding the costs of taxi and calls for something that was totally their mistake(the office at the centre was closed on Sundays did not know it and kept insisting it was open!). Never got any reply re-sent the e-mail and never heard from them. Did not even apologise.
Very convenient. They close at 9pm, even on sunday, other rental car companies in the area close much earlier. Their prices are good. The staff is very friendly. One thing to remember is that they do require 2 forms of id
I loved that the fees and taxes were included! This wasn't the case in another site! My 2 day rental, advertised at $17/day cost almost 140! This site I was ankle to get a car for 17/day as advertised! Thank you
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
Hello Zulma,
Thank you for your feedback. According to our records, your request has been processed and you should have already received our resolution. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.