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EconomyBookings

How would you rate EconomyBookings?
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GB
1 review
1 helpful vote
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Dont use
June 14, 2018

We made a booking with this company and found we had to pay a deposit when collecting the car. So in advance we cancelled the booking because you have to use a credit card and i dont have one. Its been one month and 20 days and we are still waiting for a refund. It even cost us 35 sterling to make the phone call from uk to Ireland because it counts as europe. After many emails and calls. Still no refund...

Date of experience: June 14, 2018
Rhode Island
3 reviews
1 helpful vote
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The attendant, Kimberly, at the gate for Dollar Rental who checks out your vehicle is awesome. She would NOT let me rent a chosen car because she heard a noise of the serpentine belt and asked me to rent another car. She also wrote a note about the problem and placed it inside the front windshield so no one else would rent it. How great that the person working for Dollar Rental cares about the safety of a customer. BRAVO and thanks Kimberly! Rental at Tampa International Airport. Also it took 2 minutes to do the paperwork and less than 1 minute down in the garage choosing a vehicle. Great for Economy Bookings to give me Dollar Rental! 5 stars!

Date of experience: July 8, 2019
Netherlands
1 review
0 helpful votes
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Best
July 30, 2020

I had to rate this spot because of the number of abnormally low ratings. My experience from start to finish was great. $70 for an economy car for 2 days. No hidden fees. Shuttle driver was the nicest guy

Date of experience: July 30, 2020
Singapore
1 review
0 helpful votes
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Simply for car rental
October 17, 2023

Simply proceed the car rental on web, good price. I'm luck without any accident, so not able to comment the insurance coverage. The mobile app is no good, just for quote and not full function, need to work on web portal.

Date of experience: October 17, 2023
France
1 review
0 helpful votes
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We received prompt and friendly service when we rented from here. The car was clean and lacked that 'rent a car' smell you sometimes can get from rental places. Bonus: It's less expensive than renting from somewhere in Chicago.

Date of experience: July 27, 2020
GB
1 review
0 helpful votes
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This was the first time in Rhodes that we had hired a car due to the fact we had a young family and late arrival time.

When taking into consideration the holiday company transfer time or cost taxis it made perfect sense to hire a car and have the use of it for the whole week to explore the island more.

The staff were waiting for us outside arrivals and the whole process took around 10-15 mins and we were on our way.

First class friendly service and would recommend to anyone

Date of experience: June 10, 2018
RU
1 review
0 helpful votes
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Rent a car
November 28, 2018

Great, convenient site for booking a car from anywhere in the world! There are good rates, cars in excellent condition. You saved our time and money. Rented a car, with the design did not have any problems. Thank you!

Date of experience: November 27, 2018
Spain
1 review
0 helpful votes
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All good
March 29, 2018

We were very impressed by the attitude and customer service of the staff behind the desk. We witnessed one customer turn up who was very short on time for his flight and the courtesy bus had not long left. Without hesitation one of the young male employees took the keys and told them he would give them a lift to the airport himself so they could make their flight. Customer service above and beyond.

Date of experience: March 29, 2018
Wyoming
1 review
11 helpful votes
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They lied
August 28, 2020
Updated review

I waited over 5 months with no communication from Economy Bookings. I emailed them asking where my refund was that was promised only to be told that there would be no refund but only a certificate for future use (which was not attached and we have not received). This is criminal and an example of poor management when they feel entitled to money in which they have absolutely no cost to their company. We gave sufficient notice of the cancellation per their guidelines and chose the full refund which was promised.

Date of experience: August 28, 2020
Suppport T. EconomyBookings Rep
over a year old

Hi Lela,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com or in private message. We'd like to look into this to see how we can help.


Promised refund was a lie
March 23, 2020
Previous review

We had to cancel a paid in full car rental reservation due to COVID in March 2019. At that time after several attempts to contact the company we were given the option of a future use certificate immediately or a refund within 90 business days. We waited over 5 months with no word. When we reached out again, we were told they would not give a refund and that our only choice was the future use certificate which was not attached to the email. This company not only lied to us in March, but kept our money for which no services were rendered and did not communicate at all. Using the excuse of COVID to keep our money (over $400) when they did not have any cost for our rental reservation is criminal.

Date of experience: March 23, 2020
GB
1 review
1 helpful vote
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Never ever ever...
October 23, 2015

We were stranded in a car rental warehouse in Italy after the local company rejected our booking from economy bookings. We were forced to pay 6 times the amount we agreed for the same car.
Whats more I spoke to the customer services team from EB when we were there explained the situation and they promised they would refund the money for our original rental. When we got home they cited some fine print and kept the money.
They are not only swindlers they are liars as well. Avoid them if you can, there are plenty of other better companies out there.

Date of experience: October 23, 2015
GB
1 review
0 helpful votes
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Number one in current all over the world.

Nice site. Everything is very clear, good overview and Always assistance when you need some.
Very cheap pricing all over the globe.
If i ever need another car, this will be the first website to look for one.

Date of experience: May 15, 2014
Wisconsin
1 review
0 helpful votes
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Springs get away
September 16, 2022

Have gotten rental vehicles from Economy Booking numerous times.
Economy Booking had the best prices and the lowest insurance rates.
We received a vehicle upgrade.
The check in and return was effortless.
Will definitely use Economy Booking for our future auto rentals.
Some reviewers give Economy Booking a poor review... follow the rules (like any auto agency agreement) and there will not be an issue.

Date of experience: September 16, 2022
Netherlands
2 reviews
0 helpful votes
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The team at the EconomyBookings provide amazing customer service. They always great you in a friendly manner and go out of their way to make sure your experience is great and that you get your car checked in or out in a very timely manner. I can't imagine renting my vehicles from any other place

Date of experience: January 12, 2020
Netherlands
1 review
0 helpful votes
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Great customer service. Jason was thorough helping me with my car rental. Paige the branch manager was very nice and even followed up with a courtesy call later on to ensure everything was fine with the truck and to make sure I had no additional questions.

Date of experience: December 18, 2020
Georgia
2 reviews
0 helpful votes
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Not only that I've only come across friendly and competent employees so far, but the service has always gone that little extra beyond the normal level that makes the difference. Personal requests are always taken into account and even the effort is made to find the vehicle I want in another branch

Date of experience: December 31, 2019
Netherlands
1 review
0 helpful votes
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I've been a EconomyBookings customer for over 10 years and have never had any complaints. However, this location definitely gets 5 stars. The hospitality, professionalism, and regard for your time needs to be mentioned. The staff and branch manager Christine are the best. My experience at this location has definitely made this my go-to location when I need a rental.

Date of experience: December 4, 2020
Ohio
1 review
1 helpful vote
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My wife had to make a business trip but her car was under repair, so she paid a $50 deposit and was to pay another $154 on picking up the car. She was first told that another $200 had to be paid because we have the state-mandated liability insurance rather than first-dollar collision damage coverage. She was then told that she could not rent the car in any case because they do not accept bank credit cards but only major credit cards with a minimum balance. The business trip had to be cancelled and we are told that the deposit cannot be refunded because failure to complete the rental for any reason is a "No Show". We will certainly never have any further dealings with these people, and strongly advise others to avoid them also.

Date of experience: December 5, 2017
Georgia
1 review
0 helpful votes
Follow Alex H.
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I made a mistake in my booking and needed to redo it but in order to do that I needed to cancel my previous booking. This realization took place minutes after I made the reservation. I went to cancel my reservation and saw that my order was non-refundable. It's my fualt sure but this seems altogether unethical. They're going to keep my 241 dollars because I made a mistake about which airport I would pick up the car at. This is a trash company. If you enjoy your rental great, but do not expect customer service or leniency.

Date of experience: November 14, 2023
Suppport T. EconomyBookings Rep
over a year old

Dear Alex,

Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.

We'd like to clarify that the rental terms and conditions were available to you during the booking process. If there are specific aspects or details you'd like us to address, we encourage you to fill out the dedicated form on our website in the Help Center section. Providing your reservation number and a detailed description of your concerns will help us thoroughly investigate and provide you with a comprehensive response.

We value your input and aim to ensure a positive experience for all our customers. Thank you for your understanding.

Best regards,
Economybookings.com

Utah
2 reviews
0 helpful votes
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Great car rental in Chiang Mai, Thailand
May 29, 2024

EconomyBookings gave us access to a car rental provider at the Chiang Mai airport that wasn't on any other site. We got a great car for a great price, and they had an option for us to pay the staff to stay late so we could rent the car when our flight arrived very late at night. Everything worked out perfectly.

We travel internationally often, and had an excellent experience with EconomyBookings.

Date of experience: May 29, 2024
New York
1 review
2 helpful votes
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Don't Use
October 19, 2021

I had a terrible experience with economy bookings. The reservation was not ready when I arrived, there was no way to reach economy bookings to resolve the issue, and I ended up receiving no service and lots of extra charges for last minute alternative transport. Scam.

Date of experience: October 19, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Kerry,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
820
value
784
shipping
471
returns
608
quality
675
This company responds to reviews on average within 84 days
+300