My favorite car skated the right days, during which time I loved my rented car! Super quality and not much cost
I recommend a car rental company! I received a beautiful jeep, it is so big that my whole family fits :)
The site was nice, order process was clear, all prices was shown and filters helped me to find what I wanted
One of the best service in office. Great staff, very helpful. Definitely back to that place. The best car rental brand
The kind service workers provided a lot of useful information and absolutely free of charge, I will order a car here!
How many different cars you have in both class and make, many Europeans, I always trusted Europeans, so it was decided to rent such a car
Took me only 10 minites from enter to exit. So happy that this place is nearby my home. Don't even bother to find other place to rent a car
I made a booking on 29/12/2020 ref number (B*******). The price showing up at the time of booking was only $111 but not showing up total amt while making payment. The invoince came up with $355 for 2 days. This was completely mis leading and $101 immeduately deducted from my bank. I tried to amend the booking but it was not allowing me to do anything. Their customer support wasnt working and I couldnt get any support. I then emailed them to cancel the booking (immediately after booking). They cancelled and emailed back. I requested for a full refund but I got a reply from one mr Nick who introduced as Sales manager and said refund is based on their cancellation policy. I then spoke to one of their customer support (Julie if I got the name correctly) and I explained my situtation. She said there was some issues with their website and already emailed their technical support. She said many customers are affected because of that. I then emailed Nick about it and I didnt get any reply. I felt like this website os operating outside New Zealand and deducting customers by giving misleading information. They will then send a huge invoice and the customers will be panic to cancel it. They are then talking about 48 hrs close to deny full refund (even if you cancel within minutes after booking). Smart bbusiness strategy! Who I can approach
to get support for consumer grievances?
I rented a car with them and also subscribed for a full coverage request. Unfortunately I had an accident and followed all the informations on the site to have the refund providing all the detais. I am still waiting fo a reply and the refund!
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Follow up. After several mail they stated that payment would be made after 35 working days... The payment was supposed to be made today but I received a mail stating that "fue to some technical issues the reimbursements will be processed within 60 working days".
This is shameful!
I have no other words. I will pursue the matter with a lawyer and try to make the worst possible pubblicity on all social media!
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Follow up.
In a last mail 10 days ago they announced the financial department would make the payment had "been processed on 5. 11. 2018". And also said that I would "receive the refund to your card as soon as operation between banks is completed. It can take from 3 to 28 business days, but usually up to 5 days."
Obviously 5 days have passed but nothing on the card.
My accident happened at the start of august! OF AUGUST! WE ARE IN NOVEMBER!
--- Follow up on november 30th
Since the start of november I have sent 6 mails asking for news.
NO ANSWER WHATSOVER! SHAMEFUL!
As an employee for EconomyBookings, I would only have positive feedback, but I can say this we do have some top level cars for hire at This Heathrow site
Despite waiting 1 hour in line for us to pick up the car we rented, they never gave it to us and they don't want to refund my money.
Hello Luis,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send us your booking number at support@bookinggroup.com and explain the situation.
We would like to investigate this to see how we can help.
Best Regards,
Support Team
The guy at the front desk took care of my rental needs when I needed to switch my reservations. I would be glad to do business with them again!
The car was brand new (just 250 km) clean and with full gasoline. No problem at the check out, there is a gas station just outside the car park
This is an absolutely brilliant car rental service. The car I received was fantastic and was processed at London in a quick and professional way.
The first time I wanted to drive a car with three doors, a smaller type, it's just a carriage that accelerates in a split second
The car we got was more than we could have hoped for. And the folks in the office bent over backwards to work with us.
Would recommend Economy Bookings anytime to anyone. Excellent service. You get what you booked. Easy to use and they keep you posted at all times.
The only downside of my experience was the free bus transfer to and from the terminal which was a painfully long wait on both occasions.
I needed to take a car in early August of this year, as I remember when I applied! I was easily helped on my question
Great service and excellent customer service care. My only problem is that it takes too long to reimburse my deposit. Still haven't gotten it back.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. As for your request, you will be refunded within the next few days, so please make sure you check your card balance. For more information please contact our Customer Support Team at support@bookinggroup.com.