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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
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Quickly service
January 18, 2020

I recently had to rent a vehicle from here because my car was stolen. Although things got off on the wrong foot, Brandon quickly made things right. Very kind, very understanding and very helpful. He also offered to help with transportation if I was not able to get to EconomyBookings or home

Date of experience: January 18, 2020
Austria
2 reviews
0 helpful votes
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I've rented vehicles
January 17, 2020

Management has changed however the service is always FANTASTIC! The location is accessible to public transportation if needed or easy drive up! Always a pleasure doing business with EconomyBookings

Date of experience: January 15, 2020
Ireland
1 review
1 helpful vote
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SCAMMED
January 15, 2020

I arrived at the airport with my family and proceeded to call the numbers on the Economy Bookings voucher many times, including leaving a voice message, with no answer or reply. We then got a taxi from the airport to the address on the voucher, when we arrived we were told that your company had not notified them of any booking and they had no cars available. We were also informed that this had been the case for many other customers. We then had to get another taxi to get a new rental car company and pay an expensive rental due to the short notice.
I contacted them after my holiday and received a reply telling me it was my fault and they did not reply to my further enquires.

Date of experience: January 15, 2020
Austria
2 reviews
0 helpful votes
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The service nice
January 16, 2020

The service I have received from representatives has always been very pleasant. I know that I will rent from EconomyBookings again in the future

Date of experience: January 14, 2020
Sweden
2 reviews
0 helpful votes
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A real pleasure renting from this EconomyBookings location. I have rented here before and found them to be just as great at service this time as they have been in the past

Date of experience: January 14, 2020
Luxembourg
2 reviews
0 helpful votes
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Good service good cars. As always. Very courteous and accommodating. Helpful staff and good number of cars

Date of experience: January 14, 2020
Ohio
2 reviews
0 helpful votes
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Respectfully Doral...
January 16, 2020

The SUV I rented was clean and rode like a dream, as usual. That is why EconomyBookings is the first company I call when I need to rent a car

Date of experience: January 14, 2020
New York
2 reviews
0 helpful votes
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Favorite EconomyBookings
January 16, 2020

This is my favorite EconomyBookings location! I have rented from this location several times and they are always nice, friendly and efficient!

Date of experience: January 14, 2020
Ohio
2 reviews
0 helpful votes
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Car was perfect
January 16, 2020

Fast service. The glitch for me was the after hours return. The directions on the door are not clear at all. The garage was empty, the signage was not good

Date of experience: January 14, 2020
Switzerland
2 reviews
0 helpful votes
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Excellent
January 16, 2020

These guys are great! I rent from this location several times a month and the customer service is always excellent. They are able to get me in and out and on the road in a quick amount of time

Date of experience: January 14, 2020
Austria
2 reviews
0 helpful votes
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The team here is warm
January 16, 2020

The team here is warm, friendly and professional. John consistently does an excellent job greeting, reviewing the contract as well as getting you in and out quickly

Date of experience: January 14, 2020
Austria
2 reviews
0 helpful votes
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Most importantly, the cars are clean and ready to go as promised. They are my go-to company for rental cars for both business and pleasure

Date of experience: January 14, 2020
Canada
2 reviews
0 helpful votes
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Undoubtedly one of the best companies for car rental in the Riga, it is the 4th time that I rent a car with EconomyBookings and I will certainly continue doing it, for its car collection methods that are basically very simple and everything you can do from their website and until the hiring of the insurance qu

Date of experience: January 14, 2020
New York
2 reviews
0 helpful votes
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The car is good
January 14, 2020

The car was economically, and efficient, I loved it. I think I would buy one I loved it that much. I like a Ford product

Date of experience: January 14, 2020
Canada
2 reviews
0 helpful votes
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Excellent experience
January 13, 2020

I had supper excellent experience with EconomyBookings. Wwhen I parked my car, walked to the door, and open the door. I was really supervise because there was a man standing and holding keys then said my name

Date of experience: January 12, 2020
Ohio
2 reviews
0 helpful votes
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The team at the EconomyBookings provide amazing customer service. They always great you in a friendly manner and go out of their way to make sure your experience is great and that you get your car checked in or out in a very timely manner. I can't imagine renting my vehicles from any other place

Date of experience: January 12, 2020
Germany
2 reviews
0 helpful votes
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Optimally service
January 13, 2020

The staff members go the extra mile to make sure every vehicle is running optimally and meets my needs (they even upgrade me if possible)! A great choice if you need a rental

Date of experience: January 12, 2020
Hungary
2 reviews
0 helpful votes
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Customer Service
January 13, 2020

Customer Service was on PointVery friendly, helpful and timely... Vehicle was nice and clean. This is a good experience

Date of experience: January 12, 2020
France
2 reviews
0 helpful votes
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My experience
January 13, 2020

I have nothing but good things to say. My experience with EconomyBookings has always been pleasant. I have used them every year for the past 5

Date of experience: January 12, 2020
Nevada
2 reviews
0 helpful votes
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Helpful staff
January 13, 2020

Friendly and helpful staff. I thought they might be frustrated after a collision occurred during my rental. However, after I had completed all of the insurance filings to repair the damage done, they thanked me and welcomed me back as a valued customer. No harm, no foul, I guess! I highly recommend this EconomyBookings for your rental needs!

Date of experience: January 12, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299