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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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I recently had to rent a vehicle from here because my car was stolen. Although things got off on the wrong foot, Brandon quickly made things right. Very kind, very understanding and very helpful. He also offered to help with transportation if I was not able to get to EconomyBookings or home
Management has changed however the service is always FANTASTIC! The location is accessible to public transportation if needed or easy drive up! Always a pleasure doing business with EconomyBookings
I arrived at the airport with my family and proceeded to call the numbers on the Economy Bookings voucher many times, including leaving a voice message, with no answer or reply. We then got a taxi from the airport to the address on the voucher, when we arrived we were told that your company had not notified them of any booking and they had no cars available. We were also informed that this had been the case for many other customers. We then had to get another taxi to get a new rental car company and pay an expensive rental due to the short notice.
I contacted them after my holiday and received a reply telling me it was my fault and they did not reply to my further enquires.
The service I have received from representatives has always been very pleasant. I know that I will rent from EconomyBookings again in the future
A real pleasure renting from this EconomyBookings location. I have rented here before and found them to be just as great at service this time as they have been in the past
Good service good cars. As always. Very courteous and accommodating. Helpful staff and good number of cars
The SUV I rented was clean and rode like a dream, as usual. That is why EconomyBookings is the first company I call when I need to rent a car
This is my favorite EconomyBookings location! I have rented from this location several times and they are always nice, friendly and efficient!
Fast service. The glitch for me was the after hours return. The directions on the door are not clear at all. The garage was empty, the signage was not good
These guys are great! I rent from this location several times a month and the customer service is always excellent. They are able to get me in and out and on the road in a quick amount of time
The team here is warm, friendly and professional. John consistently does an excellent job greeting, reviewing the contract as well as getting you in and out quickly
Most importantly, the cars are clean and ready to go as promised. They are my go-to company for rental cars for both business and pleasure
Undoubtedly one of the best companies for car rental in the Riga, it is the 4th time that I rent a car with EconomyBookings and I will certainly continue doing it, for its car collection methods that are basically very simple and everything you can do from their website and until the hiring of the insurance qu
The car was economically, and efficient, I loved it. I think I would buy one I loved it that much. I like a Ford product
I had supper excellent experience with EconomyBookings. Wwhen I parked my car, walked to the door, and open the door. I was really supervise because there was a man standing and holding keys then said my name
The team at the EconomyBookings provide amazing customer service. They always great you in a friendly manner and go out of their way to make sure your experience is great and that you get your car checked in or out in a very timely manner. I can't imagine renting my vehicles from any other place
The staff members go the extra mile to make sure every vehicle is running optimally and meets my needs (they even upgrade me if possible)! A great choice if you need a rental
Customer Service was on PointVery friendly, helpful and timely... Vehicle was nice and clean. This is a good experience
I have nothing but good things to say. My experience with EconomyBookings has always been pleasant. I have used them every year for the past 5
Friendly and helpful staff. I thought they might be frustrated after a collision occurred during my rental. However, after I had completed all of the insurance filings to repair the damage done, they thanked me and welcomed me back as a valued customer. No harm, no foul, I guess! I highly recommend this EconomyBookings for your rental needs!
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.