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EconomyBookings

How would you rate EconomyBookings?
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VE
1 review
2 helpful votes
Follow Nicolle R.
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I am a person who loves to travel, my last trip was to Barcelona-Spain, magnificent site, before i travelI checked this wonderful page where I was able to compare many offers adapted to my, simple, intuitive, clean, offers a lot of results for every search, many models, good descriptions of each one, with this page I find one near the airport that saves me time and money, I will use it on my next trip

Date of experience: June 17, 2019
Cyprus
1 review
2 helpful votes
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BUYER BEWARE!
April 3, 2024

DO NOT USE THIS COMPANY AS THEYRE SCAMMERS! CALLED TO LET THEM KNOW OUR FLIGHT WAS DELAYED. SAID OK WE WILL SEE YOU WHEN YOU LAND ONLY TO FIND OUT THEY CLOSED OUR RESERVATION. THEN THEY WANTED TO KEEP OUR FULL $500 BECAUSE WE FAILED TO PICKUP AT THE TIME AND DATE! WHAT COMPANY DOES THAT? ILL TELL YA A COMPANY WHO SCAMS THEIR CUSTOMERS! THERE IS NOTHING YOU CAN SAY TO JUSTIFY TRYING TO KEEP A CUSTOMERS $500 WHEN THEY DIDNT RECIEVE ANY SERVICES! BELOW YOU WILL SEE THEIR REPLY IN A EMAIL!

Date of experience: April 3, 2024
Suppport T. EconomyBookings Rep
over a year old

Dear Israel,

We regret any inconvenience you experienced, but it's important to note that EconomyBookings.com cannot be held responsible for flight disruptions. We recommend reaching out to your airline for compensation related to the flight delay.

Regarding car rental, please be aware that rental providers may refuse service if customers arrive later than the agreed-upon time.

Best regards,
EconomyBookings.com

Ukraine
1 review
8 helpful votes
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Good service
November 3, 2019

Hello! Most recently, I used the services of this car rental service. What can I say, cars are of high quality, then their condition is 5+. Service level. For them, the customer is above all!

Date of experience: November 3, 2019
Ukraine
1 review
0 helpful votes
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Good car rental
September 22, 2019

The company works well, a team of professionals is assembled, I received answers to all questions, I have no doubt in decency, renting a car here is very easy, all cars are in good condition.

Date of experience: September 22, 2019
Sweden
1 review
1 helpful vote
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My opinion
September 2, 2019

They always do everything correct and in time. You can take insurance on the spot, so there is no need to do it through the application
Bookings through the app cannot be changed on site

Date of experience: September 2, 2019
Puerto Rico
1 review
0 helpful votes
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The best way to rent a car so far. Hope it will never change, I will recommended to any one this Company has work for me few times and I will use it again soon.

Date of experience: December 8, 2021
New York
1 review
0 helpful votes
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I booked a car on economybooking to have it for 24h in Marseille fro a wedding. Rental cost 350€ which is quite huge for 24h...
We had planned 1h to collect the car.
When we arrived at the rental company, Avis, there was a big queue. I called economybooking to inform them that it was risky. They said, it will be ok.
We expected it to move but after 20 minutes still no significant progress. I then called economybooking again and told them that the rental was not going to work and that, as there was no other solution, I would have to cancel it and take a taxi. The customer service told me to send an email which I did.
Luckily, we got a taxi, 50 minutes after arriving at the rental company. There was still a big queue. Taxi costed us 200€.
For the last 6 months, I have sent many emails to get refund as we have not used the rental and the service was not the one planned. No possibility to talk with customer service.
Economybooking changed their mind and don't want to refund. So, don't go there.
When you are a site linking renters with rentals, the least is to take responsibility when issues happen...

P.S: Their policy states:
"REFUND REQUEST
If you didn't pick up your rental car, please contact us at *******@bookinggroup.com and specify the reason." so why are they WAITING? They just want us to give up but we won't...

Date of experience: January 28, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Denis,
Thank you for your feedback. We are sorry to hear about your experience. Please contact our Customer Support Team at support@bookinggroup.com to let them know all the details. We’d like to investigate this to see how we can help.

Best Regards,
Support Team

Netherlands
1 review
0 helpful votes
Follow Devon S.
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They even gave me a ride back to the airport when it came time for me to leave. I would definitely recommend them if your in the area and are in need of a car!

Date of experience: September 20, 2020
Ukraine
3 reviews
0 helpful votes
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Mood
August 19, 2019

I traveled by car for more than three weeks, for the rental price I can say that everything is fine! They didn't smoke in the car, and there was practically no mileage on the device

Date of experience: August 18, 2019
Romania
2 reviews
0 helpful votes
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Lewis was there for both collection and return and was friendly and welcoming as he always is.
The car was great, clean and in good condition. I wish they had more hybrid or electric cars.

Date of experience: March 27, 2020
France
1 review
0 helpful votes
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Each time my service was prompt, my cars were clean and in great condition, better than the major chains. Your rates are even lower than the major chains with whom I have a corporate rate

Date of experience: July 28, 2020
Texas
2 reviews
2 helpful votes
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Only here
October 10, 2019

In the place of all people, I would not waste time in vain, it is better to order in this company, which is verified by many people. Therefore, I will always take cars only here

Date of experience: October 10, 2019
Ohio
1 review
0 helpful votes
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Keep it up!
May 5, 2015

Have used Booking Group over 30 times during the last 5 years - never let us down, first class service with easy access to and from the Airport - keep it up!

Date of experience: May 5, 2015
Switzerland
2 reviews
0 helpful votes
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Liked
November 10, 2019

Ford Titanium, oh, what a comfortable car)))) I didn't even feel any roughness on the road, but when I was driving, as if you were flying in an airplane

Date of experience: November 8, 2019
Germany
1 review
0 helpful votes
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EconomyBookings
August 24, 2020

EconomyBookings is a great example of what a competitive free-enterprise system can produce. No government-run enterprise could ever produce this kind of efficiency and high quality performance..

Date of experience: August 24, 2020
Romania
1 review
0 helpful votes
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The staff over there is absolutely amazing! It takes a lot to find the right people for business, and Enterprise did it! I recommend EconomyBookings to everyone!

Date of experience: May 27, 2020
Romania
1 review
0 helpful votes
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Rent-a-car
May 27, 2020

They've always treated me fairly and with great professionalism. Having the option of free pick-up and return after renting is the primary reason I always choose EconomyBookings

Date of experience: May 27, 2020
Israel
1 review
0 helpful votes
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Very good
October 7, 2023

There was good communication, also via email, there is a 24-hour local telephone answer, even though I didn't need it, but it's good to know it exists

Date of experience: September 22, 2023
Ukraine
1 review
2 helpful votes
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Good service i advise
August 14, 2019

Rented a car, everything went great, the staff is good in communication, the prices are low, I am satisfied with the service, I recommend it to everyone!

Date of experience: August 14, 2019
New York
2 reviews
0 helpful votes
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Absolutely friendly staff, very good and correct handling of rental and return. We are also particularly pleased that the staff is constant. Have a very nice contact

Date of experience: January 2, 2020

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
818
value
782
shipping
471
returns
607
quality
673
This company does not typically respond to reviews
+300