Convenient car rental service. We booked the car before the trip to Europe on their website. Before payment we were not asked. The car was quite fresh and clean, the salon is also well-groomed. In General, not expensive and very comfortable.
I was always served nicely at this EconomyBookings station and I can only recommend them. The employees were always friendly and did a great job. I didn't have any waiting times and as far as I remember I always had cars which were almost new (under ******* km) and in really good condition. Overall I only made positif experiences at this place for their service and their cars.
I booked via economy bookings and was running late. The car hire is called Alamo in Bordeaux and its one of the worst. I was told to come next morning instead but different staff refused me when I went to pick up the car next morning claiming didn't know who told me. They insisted economy bookings needed to modify the booking to that day but economy bookings said they can't help, they can't do anything. When I asked for a manager, I was told no one is available. Avoid this company. I clamed money back from my credit card but they should pay more to cover my new car rental.
I booked a van rental through them on March 6,2020 to visit my grandmother. Due to COVID-19 nursing homes were quarantined. I cancelled my reservation on 3/13/20 and was told I would receive a full refund with 45 days. It's been 59 days and still no refund. Now when you call either of the numbers the phone just hangs up on you. These are the two numbers listed: *******795 *******384 When you email the customer service queries email and explain details you get no response. It says you will get a response of acknowledgement within a few days and that doesn't happen either. I'll have to refute the charge now. Awful, such a shaddy company!
I did not think it was going to be a great experience, however I was blown away. Staff was helpful, I got my car on time and got a nice car. I will definitely be considering this company in the future.
Thank you very much for your efficient response to my mail for the car hire.
We enjoyed our stay in Cape Town, the car was perfect for the family.
We so enjoyed the great spots you pointed out to us in our sights around the cape.
We would most certainly contact you again for hiring a car, next when we visit your beautiful city.
Arrived at Cairns airport and our passport was misplaced, we have Canadian Driver's license with our home address, in English and a Nexus card with same. Within 10 seconds we were told we were wrong not to have our passport, and that they were overbooked, and no cars available. Alamo couldn't get rid of us fast enough and quickly explained that we will not be able to get a refund from them, its a third party! I will never book through EconomyBookings as we now must submit a request for a refund - basically beg for a refund. What a great travelling experience. Thankfully Hertz right next door did have a vehicle and oddly our documentation - English language wth a full home address and a valid credit card was more than adequate to take our money AND give us a car!
Dear Les,
We sincerely apologize for any inconvenience you may have experienced and appreciate your feedback, which we value as an essential tool in improving our services.
We noticed your recent concerns, and we are keen to address the issues you raised regarding the non-receipt of the booked vehicle. We take every customer's experience seriously, and we would like to assist in resolving this matter promptly.
To facilitate the investigation of your case, we kindly request you to contact our Customer Support Team directly. Please fill out the form available on our website in the Help Center section. Your submitted information will be thoroughly reviewed, and our support team will respond as swiftly as possible.
We understand the importance of your experience, and we are committed to ensuring that this issue is resolved to your satisfaction. We appreciate your cooperation and the opportunity to address your concerns directly.
Once again, we apologize for any inconvenience caused.
Best regards,
Economybookings.com
Save your time and Energy. Book directly vs 3rd party otherwise you will be sorry!
Unable to cancel even well within the 48 hr time frame.
They only return your correspondence after 12 hrs and provide wrong information!
Calling directly and you lose your money!
Booking # B*******
Dear Deb,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the challenges you faced during your recent experience.
To thoroughly investigate your case and offer a resolution, we kindly ask you to fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of the issue you encountered. This will enable us to address your concerns promptly.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
EconomyBookings.com
The car was just right for our family of 3. Roomy. Economical. The service was great from picking up the car, to being ready to drive it, great on mileage, so all in all a really good rental company. All checks done and on our way to airport so great service.
This was the best experience I have ever had renting a car! The staff was extremely friendly; picking up and dropping off was very fast and efficient; and the car was exactly what we wanted! Thank you for such a great experience and we will be using you again!
I booked a car them them and went to use said cancelled and would have to rebook. Hung up.on me twice lied and said credit card did not go through. First time for that as I use it almost daily. Don't use them you will be stranded without a car or pay double
Dear Casey,
We appreciate your feedback, and we apologize for any inconvenience.
To provide you with the best assistance, we kindly ask you to complete the dedicated form on our website in the Help Center section. Please include your booking number and a detailed description of the issues you encountered. This will help us investigate your case thoroughly and offer a more personalized resolution.
Thank you for your understanding.
Best regards,
EconomyBookings.com
I have been to lots of Car Rental Places and this EconomyBookings location in Skokie was one of the best. Even in this pandemic the staff displayed excellent curbside customer service. I got everything I asked for and then some.
I definitely do not recommend this company.
My mistake was the fact that I have not checked reviews before booking with them. If i did, i would have cancelled immediately.
I booked a car with them oversea for a day trip and when i went to pick up the car, the company did not accept my driving licence. So i have called
EconomyBookings and asked what should happen to the money and I have been told to email the support email and I should either get a refund or at least I will have to pay a fee.
One week later and several emails sent, i still have not received any answer from their support team. They have just cashed the money and now they just dont answer anymore.
I use the services of rental last year, prices are reasonable, cars are always available. I book a car in advance and always arrive with confidence. Have never failed. And always the machine is clean and with a full tank. Conveniently. I advise.
I booked the vehicle at a certain price but I was told later that the price was changed/increased during the booking process and I had to pay extra. However overall experience was good as I was given a choice of whether to accept the change or refund the money.
L will not use them again, as I turned my car in a day early and they would not give me refund. The car was returned in the same manner as received. Poor customer service in my opinion and they will loose business
Upon returning the car, the manager, made sure that everything went smoothly for my trip and was sisncerely concerned if there was anything EconomyBookings could to make make my experience even better!
Despite some negative comments on the website, my experience in Columbus OH was positive and flawless. I am a real car renter, not a shill for the website, and I have to say I had no difficulty whatsoever. I got a good rate, and everything proceeded as expected.
I particularly like this location. The customer service is great here and they value building relationships. Amar and the other guys are great! I've been renting here for a while and I keep coming back here.
The manager is present and active, the staff operates smoothly and politely. I was absolutely impressed with the courtesy, service and efficiency with which this team worked. This store is a model operation... I hope the other locations will take notice and follow.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
Thank you for your comment.
We take very seriously to each comment, for us it is important that your submited review was justified.
If you have any questions, please do not hesitate to contact our Customer Care Department via email support@bookinggroup.com.
We are looking forward for the future collaboration.
Best Regards,
Booking Group Team