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EconomyBookings

How would you rate EconomyBookings?
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RU
1 review
1 helpful vote
Follow Alexandr F.
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The best company.
July 23, 2019

I use the services of this company not for the first time and I want to say that everything suits me completely! And I want to express my gratitude not only for good prices, but also excellent and fast service. I am very glad that I found you.

Date of experience: July 23, 2019
RU
1 review
0 helpful votes
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Great company
August 17, 2019

This is one of the best car rental companies! Personally for me, here are the cheapest prices and good cars I've seen. I recommend this car rental company, for the fact that they have responsive staff, very affordable prices and the quality of cars at the highest level.

Date of experience: August 15, 2019
Canada
1 review
1 helpful vote
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Economybookings
October 17, 2015

Leary about this economybookings.com after reading the reviews. Went ahead with the car booking amount Euro 80.00. After ran through my booking process with my credit card, the confirmation amount to euro 218.00. This over charge really puzzle me how this booking site work? Scam booking site? Very likely indeed...

Date of experience: October 17, 2015
Suppport T. EconomyBookings Rep
over a year old

Dear Ted,

We're sorry to hear about your experience. Please send us your booking number to: support@bookingroup.com referencing this post so that we can look into your claim, and see if there is anything additional that can be done from our end.
We hope that very soon hear from you and we be able to check the situation.

Best Regards,
Booking Group Team

Israel
1 review
3 helpful votes
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Cheating and scam
February 14, 2023

Very scam agency. After we paid for a a car full insurance, and call them to verify and they say there is a full insurance from the car rental agency, when we arrived to Bulgaria to pick up the car they claimed we don't have any insurance, and when we called Economy booking they denied everything they say and writen in the contract. And made as pay another 70 euro. Suddenly It become the most expensive option.

Date of experience: February 14, 2023
Suppport T. EconomyBookings Rep
over a year old

Hello Yair,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Best Regards,
Support Team

RU
2 reviews
17 helpful votes
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Great company
December 25, 2019

Excellent service, about 2 weeks ago I rented a car. The service is excellent, quickly concluded a contract. The staff is friendly and friendly. The support service works well, they respond on time. Cooperation with the company leaves only a pleasant impression. I recommend, do not regret it!

Date of experience: December 23, 2019
Hawaii
2 reviews
0 helpful votes
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Don't use
September 28, 2022

Rented lrg suv through site, went to pickup from rental agency, did not have the size of vehicle I rented, I contacted booking for a refund and they refused, actual rental place says that place is a sham, go direct, avoid

Date of experience: September 28, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Louis,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Florida
1 review
0 helpful votes
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I prepaid for my rental car with a Visa Debit card but when I went to pick up the car at the airport they refused to give me the car. They said they don't except Visa debit. Left me stranded at the airport in tears. This makes no sense. They have refused to help on the day it happened and the multiple times I have requested my refund.

Date of experience: March 11, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Lisa,
Thank you for your feedback. Unfortunately, in this case the amount is not refundable, because you did not have a credit card, and under the car rental supplier terms this is mandatory for picking up the car.

Slovenia
2 reviews
0 helpful votes
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Car was clean.
March 5, 2020

Staff were very courteous and prompt. Car was clean. Got a free upgrade without even asking. Quick service - got the keys to the car within 5-8 min of standing in the counter. All in all a very nice experience..

Date of experience: March 4, 2020
Canada
1 review
0 helpful votes
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No one should book a car rental through this online booking website unless they are prepared to be fleeced. My one and only experience was horrible. I booked a car rental online through this site and no where did it say that the office of the car rental company I was picking the car up from closed before my arrival. When I realised that, I cancelled my reservation immediately but because I didn't cancel the reservation by 48 hours before pick up I forfeited 100% of the entire rental cost. Highway robbery.

Date of experience: November 16, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Timothy,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Michigan
1 review
2 helpful votes
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We arrive at the airport around 3 pm to pick up a recent booking, the employee told us that they can afford a car for us until 10 pm. I called to cancel my reservation and the person told me that the number confirmation does not exist and she email me a new one. I was telling them that I wanted to cancel my reservation, but in order to do that I had to send an email to an address that does not exist. I try called 3 times and they did not pick up the phone, after that I called at night and they told me that the "new confirmation number" does not exist in their system. Worst services ever! I solve using the help in their website and not gave me a complete refund.

Date of experience: April 25, 2018
Spain
1 review
0 helpful votes
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SCAMMERS
July 15, 2018

I made a rent through the Economy Bookings page. When I reached the end, after having entered the bank details and paid, the system told me that it had not been processed, that it called. I put all the data back in, and he told me the same thing again. I phoned, and nobody answered. I used another rental website that worked without problems.

When I realized, they had charged me 2 times the rent. I called them, I explained, no case. I wrote them, no case. They have stolen my money and they have not given me any service.

Nothing recommendable, they rob you, they are thieves.

Date of experience: July 15, 2018
Czechia
1 review
0 helpful votes
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Very good service!
October 2, 2015

Everything was excellent. The cabriolet we had rented, was too small for all our luggage. They let us use a bigger car the first day, so we could bring our things to the apartment. Everyone working at Dollar rent a car was very servicemainded. Delivering the car at the end of the holiday, took only some few minutes.

Date of experience: October 2, 2015
Suppport T. EconomyBookings Rep
over a year old

Dear Cristina,

Thank you for your comment.
We take very seriously to each comment, for us it is important that your submited review was justified.
If you have any questions, please do not hesitate to contact our Customer Care Department via email support@bookinggroup.com.
We are looking forward for the future collaboration.

Best Regards,
Booking Group Team

New Zealand
1 review
1 helpful vote
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We booked a rental car online for pick up Queenstown Airport. When we arrived we realised we had top call a number (which wasn't answered the first two tries) and arrange a transfer to another location to pick up the car. The rental car company (Yes) then refused to acknowledge the insurance that economy bookings had sold us and charges us again saying we will need to apply for a refund. When I contacted Economy Bookings their response was "we should have read the terms and conditions"

Date of experience: February 25, 2021
Suppport T. EconomyBookings Rep
over a year old

Hi Kim,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Finland
1 review
0 helpful votes
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Reliable company
July 9, 2022

At first when I booked the car and paid, I was afraid that maybe the company is a scam, but then I received confirmation and checked the detail, I was relieved. One good point was that Economy booking said the credit amount I did need to loan the car is 2900€ as insurance to hold, however when I went to sign the contract and pick up the car they said it is 3700€, and my credit limit was only 3000€. But when I showed them the confirmation, they accepted to loan the car with 2900€ credit hold.
Can gladly recommend them

Date of experience: July 9, 2022
Latvia
1 review
0 helpful votes
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Sicily and 1000 km of fun
September 4, 2017

We used economybookings.com for finding a best deal for us in Sicily and got it. The whole process was smooth from the desk at the airport to giving a car back. After the car was reviewed we had a deposit back on card at the desk immediately. The customer service was simply superb. Economybookings.com did everything we needed. Sent us vouchers, instructed on documents we had to have in place, added information about our flight, so if it gets delayed, the rental bureau was informed etc. Btw we did not buy full coverage at all. We had unlimited mileage, basic insurance, airport surcharge, 24h assistance, road fees and local taxes included. We are very pleased we chose this aggregator and had no problems everyone is writing about. Wish you a nice journeys and holidays!

Date of experience: September 4, 2017
California
2 reviews
2 helpful votes
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Horrible! Didn't even know which company I was renting from. I thought it was Fox, but ended up with flight car--a company nobody heard about. I was very confused about how to get to the flight car, economy booking customer service was very bad BTW; never spend time explaining anything (I didn't realize first that the number I called was a UK number). It took me an hour talking and shuttling back and forth and I still haven't got to the flight car place yet (you need to take another car once you arrive at the shuttle car place).

Date of experience: February 17, 2016
France
1 review
0 helpful votes
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Definitely will use this company again
August 26, 2022

Will most definitely hire a car from this company at Belfast City Airport as it was the easiest car rental company I've ever been to. Quick and easy pick up and quick and easy return
Staff were friendly and efficient

Date of experience: August 26, 2022
Canada
1 review
0 helpful votes
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Paid for a reservation with full coverage but when you're about to pick up the car, the rental agent ask for 500$ for protection +3000$ for deposit.
The cover has been paid with ecnomybooking.com but the YORK CAR RENTAL agent don't want to print the contract to show what he explain. You have to pay if you want to see a contract. Never seen this before in Canada! I can't believe that it's could happen nowadays!
Economybooking can't help you! They offer to do an other reservation with an other new payment.
You can join the financial service only by mail!
Please read the contions on their website! No refunds in this case! All the rental fees are kept!

Date of experience: August 25, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Nicolas,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.

Georgia
1 review
2 helpful votes
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Bait and switch is right. I booked a Mercedes E Class back in February for our honeymoon in June for 711.00 USD. When I contacted them to review my reservation they said it would be 1600. 00 because it is during the "hot season". I already had a voucher for the Mercedes E Class from Economy Bookings for 711.00 USD but they would not honor it. They told me they could get me a Hyundai Genesis for 900.00. HA! I went from a Mercedes for the 711.00 to a Hyundai Genesis for 900.00. Bait and switch? Definitely. I would not trust this company.

Date of experience: April 4, 2013
GB
1 review
0 helpful votes
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Excellent Service
August 3, 2018

For once actually got the car I had asked for at booking which seems rare in Cyprus? It was also a nearly new low mileage car again rare in Cyprus? Sally Ann at the desk was excellent very thorough and I couldn't fault her. This experience has given me back my faith in hiring a car in Cyprus and was very good value for money as I was there for 36 days.

Date of experience: August 3, 2018

Overview

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
819
value
783
shipping
471
returns
608
quality
674
This company responds to reviews on average within 87 days
+300