Overview
Ecklers has a rating of 4.3 stars from 1,309 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecklers most frequently mention customer service, good price and fast delivery. Ecklers ranks 10th among Auto Parts sites.
Instant Feedback
I purchased an open box special visor. My truck is a "Patina" rust box. Figured a few dents and scratches would not be a problem. Was in really good shape. I'm glad they allow people to return items and resell them instead of throwing them away.
It was what I expected ordering was easy and came in timely manner
Would have given 5 stars, but I was given wrong information on the chat so I didnt buy more. Payment would not go through and was told I couldnt use the delivery adresse i put in. I removed one product and all went fine with same US address. It was the limit on one of my credit cards that blocked the payment.
I received the accelerator cable broken. Plastic slide at end appears cracked or sliced.
It's still cumbersome as you try to push parts that aren't even for the vehicle I have. Annoying waste of time and you can select the wrong part. Keep it simple. It is a turn off.
Fast and affordable shipping. They get your order out fast and quality stuff.
You give me a coupon to use on my first order and then I get a message that it's invalid.
Hello Tina,
I just sent you an email asking what coupon it was so I can look further into this for you and hopefully we can come to a resolution that will rectify the situation.
I look forward to speaking with you.
Allison
I contacted Customer Service and Jordan came on the phone with me. I never felt rushed as I asked him questions regarding shifter linkage for my 68 Corvette. He took an interest about my car and the work I'm doing to it. Since we are both mechanical minded, we connected. He was very knowledgeable.
I've had great experiences in the past with Ecklers. After receiving a new catalog in the mail about 2 months ago. I started shopping for my next order to place for my car. Once I selected items to order. I went online to place my order. To then find out that of the 9 items that I was shopping for only 4 of them were in stock. 1 item I had to decrease quantity to 1 to even get the item.
Also the pricing in the catalog was not correct compared to on line. The catalog pricing was cheaper across the board from about 25% to 150% higher depending on the items. A little frustrating to say the least.
Hey Mark,
Thank you for taking the time to write this review, I have looked into your recent order and your account. I completely understand your frustration regarding your order. We have discontinued the Ecklers catalogs to prevent from sending old ones out and this exact situation occurring. Please continue to use the website to see the most updated inventory of items and pricing. Keep in mind we are still working on Ecklers inventory and getting suppliers for all of your restoration needs. If you are ever in doubt do not hesitate to call our Sales Techs who can see inventory in our system and offer the best promotions we might have available at that time. I have also issued you a voucher for your inconvenience that is good for 1 month and can be used online or over the phone.
Thank you,
Allison
I tried to add other parts to my order to be shipped together. But after talking to 3 people, I gave up!
Hi John,
I'm sorry to hear about your experience! I tried to call this morning, and left a detailed voicemail. I reviewed your order, and it has shipped. Currently I'm unable to add to the existing order, but we can process a new order if you'd like. Again, I'm sorry about the confusion with the representatives, and for the inconvenience I issued a voucher on your account for your next order. Feel free to give us a call, our phone team is here 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends, or reach out directly to me at ext. 1320.
Thanks,
Desiree
Received my parts but package was damaged, items were bent.
Hello Stacy,
I just left you a voicemail regarding your review, we would be happy to setup a replacement order for you or you can do so through our customer portal which is orders.ecklers.com.
Thank you,
Allison EXT 1896
Great transaction. Fun experience super fast shipping with fantastic packaging
They were very good with, shopping and shipping, After ordering my part I noticed an open box with about half price, I am able to return 1st order and save money. That's why I always shop Ecklers First.
Excellent product and excellent service. Thank you. Will continue to buy more products
I got the parts I ordered in a timely manner. High quality Mar-K trim pieces
Nice products. Boxing was weak and busted open by the time I received it. Weak box with minimal tape didn't fare well.
Larry Kilborne has been a great help with locating and getting the parts I need to totally restore my 1969 Camaro. Many Thanks!
Give better options for delivery. Even though it was UPS, it still went to USPS. Package took longer than expected.
Slow arrival on parts and they have been arriving at different times. The parts that were shipped freight one quarter panel arrived I had to leave work and wait on it thinking it was all of the freight order but it wasn't even half.
Haven't received items yet but will review whether they ship and have been installed
Overall the experience was good. I have ordered a lot of parts recently.
I have been using Eckler's since I bought my first Corvette in 2006. I currently have 4. I have ordered many parts over the years.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bradley,
I just left you a voicemail advising that we would be happy to set you up with a replacement. If you need anything further please feel free to give us a shout!
Thank you,
Allison