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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Good salesperson was good but for some reason the truth on the item I was to receive the time difference was not true pneumonia 2 years into her sentence
I bought a pair of headlights with the FoMoCo Logo. I placed my order Jess again. I will say this was another pleasant transaction and experience. Thanks again, Lance Valenzuela
I have not received your catalog yet. I have not been able to access your website either. Access 'forbidden'
Always the correct parts and fast shipping! They have a very large selection of parts.
Great products, great service. I will continue to use Ecklers as my go-to parts supplier.
Always has been a good experience to choose the products I want and get them shipped.
My previous experience was positive. Easy to navigate website
Super easy to navigate website and shop for parts
Ordered fuse jumpers for my 68 firebird that would fit in my car's fuse box to add a circuit. The fuse jumpers showed up in the package but the connectors with the wire that plug in to the fuse jumper were not in the package.
Hello Edward,
I just sent you a text message regarding this order to clarify exactly what you are missing so we can get this out to you. I'm sorry it was missing from the original shipment and for any inconvenience we have caused you. I look forward to assisting you.
Allison
Rad very quick easy to find parts hope I get a discount for this
Great place to buy from. Thank k you everyone you are true professionals.
Great pricing and items ship quickly.
Always great and most likely to have what i need in parts for what ever car i have.
Delivery of the item I ordered was extremely fast I didn't expect it to arrive so soon. Package was in great shape and the item was in excellent condition. Thank you for the care you guys put in making sure your customers receive whatever it is they order reaches them as it should!
Fast shipping and great price thanks for the part's I now have the whole skins for my car!
Great so far so good 👍 got most of my parts I needed at discounted price awesome deals all the time.
All great prices, needed model a parts.easy order online thanks
Easy and fast Went very smooth sales personal knowledgeable
Products worked like a charm. I got an open box item and it looked brand new.
Attempted to buy a set up upper and lower control arms for a c3 corvette and was send three lower control arms and no uppers and no hardware. While trying to resolve the issue the manufacturer lied and said they would be back in stock soon and the Monday the week following that date they said it'd be another two weeks. The deadlines on this restoration were not conducive for the project and the order had to be cancelled. The project was delayed two weeks because of this.
Hello Alec,
I just left you a voicemail regarding your review. At your earliest convenience, please feel free to give me a call back to clarify exactly what went wrong here. I understand you were sent lower instead of upper, but the timeline seems off, and I'm hoping that now, from looking at your order, you do have a set of upper and lower that was needed to complete your build. Please let me know if you need anything else.
Thank you,
Allison
Good selection of parts had what I needed for my Corvette can't say enough about the selection of parts
Orders that are UPS seems to be hard to get them here it takes two or three attempts have to talk to your customer support every time for when the postal service delivers the item when we send it UPS I get it just fine quit using the postal service they suck
Great service and a wide range of products to choose from. Friendly people
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Les,
Thank you for taking my call this afternoon, I'm glad to hear that you can access the website and I was happy to provide instructions on how to update your vehicle. If you need anything else please give us a shout.
Allison