From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Ordered valve covers for my chevelle came in perfect shape
Getting online and ordering my cup holders for my 1978 Silver Anniversary Corvette was very easy and simple. I can't wait for it to arrive so we can install them in our Corvette.
Very good Sam really professional took the time to make sure of the parts I needed ask all the right questions could not have been better
Thanks for having everything! Now just waiting for the correct paint to be in stock
I'm super happy with the product. The part matched my 29 year old all original Vette perfectly. I couldn't be happier. Thank you!
I got my order really quickly and it was exactly what I wanted
Quick, easy shopping. Good price. Just what I needed.
I purchased a set of Rally Wheels. The were pictured WITH the caps and rings. When I received the order, the caps and rings were missing. I put in a missing hardware report. I was told that they would have then sent out to me by the end of the month. About a week later, I got a $10 gift certificate that I could use on Eckler's web site. No explanation was offered. After the end of the month, I contacted them. I was told that the caps and rings were NOT included with the wheels.(That was NOT mentioned in ANY way on their site!). BUT- they sent a link to the Eckler's site where I could get a discount if I purchases the caps using my $10 certificate. They didn't have the rings for those rims. They did offer to return the rims... too late! They were already mounted on the car with new tires. Anyway, be aware that you do not always get what is pictured. I CAN say that the reps I talked with did their best to help.
Item was as described and shipped fast. I would patronize again.
I was looking for an air conditioning system for my 1976 Stiingray. I was about to order it online but I thought it would be a good idea to call someone at Ekler's. Glad I did, I almost ordered the wrong system. The guy I spoke to knew his stuff. He got me all setup with the right system for my car.
Great customer service. I'm sure I'll be doing more business with Ekler's again.
Thanks Jack
When I am browsing the website I seem to be lock into 1 category and cant see everything...? That needs to be fixed on your end. When somebody is browsing they need to have access to the whole website... The products that you want to sell.
Excellent experience! Ordered parts they were delivered on time in excellent shape.
Experience in ordering was easy and delivery time was quicker than expected.
Rep told me it was shipping from LA California. Just to find out it's coming from Florida. Now I have to wait an extra 7 days of car being down
This has made has put me on the fence with ekler's. I have talked to customer service on this. You buy this in a pack of 4.3 is sent,...someone had to package these for shipment. Makes you wonder?!
Would have been higher if the bolts and nuts of the seat belts were the same thread. Off to the hardware store.
This gauge arrived promptly and worked perfectly when installed. It looks just the the original it replaced.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members