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EcklersReviews 1,426

4.3

From the business

For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.


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Ecklers Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 2 days

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15,987 reviews
District of Columbia
1 review
0 helpful votes
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Need parts
September 24, 2024

Call taker very helpful took time to make sure I got the correct parts

Date of experience: September 14, 2024
Kentucky
1 review
0 helpful votes
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Door panels
September 24, 2024

One was missing the medallion, but other than that good product.

Date of experience: September 14, 2024
Washington
1 review
0 helpful votes
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First class products and service from first class outfit...no mistake!

Date of experience: September 14, 2024
Virginia
1 review
0 helpful votes
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Thank you!
September 24, 2024

Was exactly what I ordered and came quickly! I will definitely order from you again.

Date of experience: September 14, 2024
Florida
1 review
0 helpful votes
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Eckler's is My "Go To"
September 23, 2024

I've shopped Eckler's for resto parts for as long as I've owned my '64. They've never let me down; I've never been disappointed. Not with their service or their product. Yeah, I known there are other places one can go but Eckler's has always been my "go to".

Date of experience: September 13, 2024
Missouri
2 reviews
0 helpful votes
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Exactly what we needed
September 21, 2024

Easy to find the grille out 73 needed. Easy purchase process and fast shipping.

Date of experience: September 11, 2024
Massachusetts
1 review
0 helpful votes
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Received spark plugs all soaked
September 21, 2024
Updated review

Ordering was a piece of cake showed up quickly when I opened the package everything inside was soaked boxes all falling apart every spark plug was wet.

Date of experience: September 11, 2024

Quick and simple
September 14, 2024
Previous review

Quick and simple

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Would buy from them again
September 21, 2024

Quick and easy. Part Just as described. Fits fine, looks good.

Date of experience: September 11, 2024
Texas
1 review
0 helpful votes
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I am writing this review in response to a horrible experience that I had trying to get parts from Eckler's. I don't want anybody to have to endure the pain and anguish I went through regarding my experience ordering parts through this company. I was looking for some bed strips for my pick up truck, they come in seven strip kits. I received only one strip on the first shipment. Had to jump through a bunch of hoops to return it. Second order, they shipped electric window operators instead of the bed strips. Had to jump through hoops to return that package. Third shipment, they sent one strip instead of seven again!. Talk to a supervisor and he assured me they had him in stock and they would ship out that day or the next day. That was 10 days ago. Call them to find out where the order was cause I did not receive an email for tracking. And was told that they're not shipping out until the 18th of the month because they were not in stock. I had two specific conversations with them saying that these were in stock which is why I ordered them. I have ordered them from somewhere else and canceled my orders with Eckler.
Very, very disappointed as this is the worst customer service I've ever received. Unfortunately, as I was doing this review, it asked me to write the review so I had to put one star in the box regarding this review, but I wish I could've done it with "zero stars."

Date of experience: September 11, 2024
Massachusetts
1 review
0 helpful votes
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Order was excellent on all levels
September 21, 2024

These steps were seamless: Finding the correct item, ordering it, paying for it with PayPal, and the price was competitive. Received the item on-time, well-packaged. Quality of the item was equivalent to stock OEM. My disappointment came when I tried to order the accompanying window crank and was told it has been discontinued. Corvette Door Window Handle Crank, With Blue Knob, 1967
Item EK-25-*******-1

Date of experience: September 11, 2024
Missouri
2 reviews
0 helpful votes
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Ecklers is great!
September 20, 2024

Quick and easy! Quality every time! I'll definitely be ordering more!

Date of experience: September 10, 2024
Illinois
2 reviews
0 helpful votes
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Touch up paint
September 20, 2024

Exact color match, was pleasantly surprised to hear the mixing ball inside the glass bottle. Very good product, would definitely recommend anyone get to get their paint needs from here!

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
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One of my go to places for my Ranchero
September 20, 2024

I think they have a pretty good selection for older cars and trucks

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Correct part, quick delivery
September 20, 2024

Needed a battery hold down for a 1961 Ford Ranchero. Ecklers had the correct part, great price, quick delivery.

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Fast shipping
September 20, 2024

Overall great experience I received my item as expected! Thank yiu

Date of experience: September 10, 2024
Georgia
2 reviews
0 helpful votes
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Great
September 20, 2024

Great shopping experience. Will buy from in the future due to their wide selection

Date of experience: September 10, 2024
Ohio
1 review
0 helpful votes
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Cheap part
September 20, 2024

Brake light switch failed when trying to attach push on connector, the metal tap on switch just push into the switch. I was able to pull it back out, but then the switch did not work. Lesson learned, you get what you pay for, ended up rebuilding the old switch. It did deliver quickly!

Date of experience: September 10, 2024
Colorado
1 review
0 helpful votes
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I was informed by Eckler's that a #500 was a better box than a #605. And that it had a 14/1 ratio.
Good price for my 1957 and great advise.

Date of experience: September 9, 2024
Massachusetts
1 review
0 helpful votes
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Very good
September 19, 2024

The experience was great the part was perfect. And a timely delivery.

Date of experience: September 9, 2024
Washington
4 reviews
0 helpful votes
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Super Good! Found the part I needed and it was simple and straight forward to order... At this point I am confident when I replace the existing part and install the new received part all will result in good out come. I've enjoyed good service and solid part replacement or up grades from Ecklers's for many years, they have always came through for me...

Date of experience: September 9, 2024

As Always, Clear and easy to process...
March 7, 2024
Previous review

As Always, Clear and easy to process...

Date of experience: March 7, 2024