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eCampus.com Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Brilliant. It gave me options to evaluate my expenses for textbook rentals or purchases during my college experience. Some books they have and some don't but very beneficial to scan through or check the status of availability. Price wise was exceptionally reasonable.
Book arrived nearly 3 days later than shipping time promised on website. Unacceptable.
This site is a fantastic and effortless way to get your books.
This order was a mistake, is there a return label so I can send it back. If theres any chance of getting some of my miney back it would be appreciated. Thank you
Quick ordering
Arrived really fast
Service was much faster than expected book arrived in great shape.
Thank you for shopping with us! -eCampus
Good pricing for the textbook I needed and delivered in timely manner
Thank you for your feedback! -eCampus
Cheapest option i found on any website. Even delivery was cheaper
Ordered book and it took forever for the order to be fulfilled.
Received my book quickly and without issues. I would recommend and will use this company again.
Ease of use when ordering my textbooks, discounts, and timely shipping is important to me when it comes to ordering my textbooks. Thank you eCampus!
I really don't want the digital but I was paying over $100 for a used book
Thank you for shopping with us! -eCampus
Rental was easy and quick. Book was delivered as promised. In good used condition. Process was simple.
Easy to buy the book. I hope this isn't my only option in the future
The two promo codes I was given do not work, so the 5% discount does not apply. This is disappointing, especially when I received the same email daily promising the same discount. And the reply email from the first day I ordered was a week later.
The book arrived a little longer than expected and the package was ripped.
Overall, not impressed but will extend grace for next time.
Apparently my order was cancelled. I was not notified. I just checked my order. I was refunded. Fortunately I do not need the book anymore.
Thank you for choosing eCampus!
The book wasn't available, not sure why they sell something they don't' have in stock. I was charged and then notified a few days afterwards that the order couldn't be processed. I got a refund but they wasted my time –plus I could have found the book somewhere else.
Easy to start the rental and I hope the return process is as smooth.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for shopping at eCampus!