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eCampus.comReviews 3,755

4.2

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


ecampus.com
Lexington, Kentucky
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,086
quality
2,087
This company responds to reviews on average within 13 days

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17,034 reviews
Georgia
1 review
0 helpful votes
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First Time's A Charm
January 17, 2025

This is the first time using eCampus. My books came in good condition and one day before I expected.

Date of experience: January 7, 2025
Washington
1 review
0 helpful votes
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Overall positive experience
January 17, 2025

Ordering was easy and they had good pricing. Shopping took a little bit longer than I thought, but got it just in time for classes to start! Hopefully the return of the rental will be just as easy as ordering.

Date of experience: January 6, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for choosing eCampus!

Oregon
1 review
0 helpful votes
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Easy process
January 14, 2025

Everything was straight forward and easy to order a book. I was new to ecampus.com and had to create a new account to order a book. It was delivered quickly too.

Date of experience: January 4, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for being a valued customer! -eCampus

Illinois
1 review
0 helpful votes
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Decent
January 14, 2025

I got the text book at a decreased price, but it took awhile to ship and there was more wear and tear than expected

Date of experience: January 21, 2025
Arizona
1 review
0 helpful votes
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Scool book rental
January 14, 2025

Easy, simple and fast. Was able to find the books needed for my classes.

Date of experience: January 20, 2025
New Jersey
1 review
0 helpful votes
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Best Textbook Rental Site Nowadays
January 13, 2025

ECampus has been the go-to for textbooks over the last 2.5 years. It has always had exactly the textbooks/edition needed for reasonable prices.

Date of experience: January 3, 2025
New York
1 review
0 helpful votes
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Nothing has been delivered!
January 13, 2025

I still do not have the book that I ordered. Instead I get these stupid messages. The first one presented several options like "My package was delivered" or "My package has not been delivered." But the only option one could click on was the one saying "My package has been delivered." It hadn't, so I had no choice but to ignore the whole message. Now I get this one asking me to rate "the experience." Well, use your imagination. Where is my package?

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2025
Florida
1 review
0 helpful votes
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I'm ok
January 13, 2025

I was told ill receive my book in 24 hours, then it started asking for additional money to get it faster.

Date of experience: January 22, 2025
Erin C. — eCampus.com Rep
7 months ago

Hi Belinda,
The title you ordered is a physical book that had to be shipped. Only digital items are loaded to the digital bookshelf within 24 hours. There are no additional charges for digital items. Thank you for choosing eCampus.

Ohio
1 review
0 helpful votes
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Simple and Cheap
January 13, 2025

Some of the cheapest prices, and wide title availability. The books came in good condition, as expected. No problems.

Date of experience: January 20, 2025
Colorado
1 review
0 helpful votes
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Never re ieved the book
January 12, 2025

I received the package and invoice but no book. I have tried contacting ecampus for a refund or a new book sent out but have not received any communication back. It would be nice to get what I paid for or a refund.

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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N/A
January 12, 2025

This shopping experience was very very very good. Thank you and have a good day.

Date of experience: January 2, 2025
New York
1 review
0 helpful votes
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Great
January 12, 2025

Great condition and easy to purchase. Came in time and will work

Date of experience: January 2, 2025
Maine
2 reviews
0 helpful votes
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Good experience with eCampus so far!
January 12, 2025

Purchased a textbook that was not easy to find and got it for a fair price. The book is in good condition and it shipped fast.

Date of experience: January 2, 2025
GB
1 review
0 helpful votes
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Not Very Good Customer Service
January 12, 2025

Not Very Good Customer Service. Advertised item as in stock and then cancelled the order without communicating anything to me.

Date of experience: January 21, 2025
Nebraska
2 reviews
0 helpful votes
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Quick shipping!
January 12, 2025

The whole process was very simple. Ordering, shipping and the shipping time were all excellent. My book was in very good condition.

Date of experience: January 16, 2025
Ohio
1 review
0 helpful votes
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Worked as expected
January 11, 2025

No concerns, was able to access book within 24 hours. Not an instant download.

Date of experience: November 20, 2024
Erin C. — eCampus.com Rep
7 months ago

Thank you for shopping with us! -eCampus

Illinois
1 review
0 helpful votes
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Thanks
January 11, 2025

Book is in good shape. Ordering was simple. Shipping was in a reasonable amount of time.

Date of experience: January 1, 2025
Maryland
1 review
0 helpful votes
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Item never showed up. No updates. Rip off. Will be challenging charge on my credit card.

**Update** My money was refunded without hassle.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2025
Texas
1 review
0 helpful votes
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Great job!
January 10, 2025

I received my book WAY before expected time. Happy for that!

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Fantastic
January 9, 2025

Fantastic Way to order my textbooks and it is quick and easy. The most trusted way I have found and if you need help, it is a phone call or an email away.

Date of experience: January 14, 2025