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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
This is the first time using eCampus. My books came in good condition and one day before I expected.
Ordering was easy and they had good pricing. Shopping took a little bit longer than I thought, but got it just in time for classes to start! Hopefully the return of the rental will be just as easy as ordering.
Everything was straight forward and easy to order a book. I was new to ecampus.com and had to create a new account to order a book. It was delivered quickly too.
Thank you for being a valued customer! -eCampus
Easy, simple and fast. Was able to find the books needed for my classes.
ECampus has been the go-to for textbooks over the last 2.5 years. It has always had exactly the textbooks/edition needed for reasonable prices.
I still do not have the book that I ordered. Instead I get these stupid messages. The first one presented several options like "My package was delivered" or "My package has not been delivered." But the only option one could click on was the one saying "My package has been delivered." It hadn't, so I had no choice but to ignore the whole message. Now I get this one asking me to rate "the experience." Well, use your imagination. Where is my package?
I was told ill receive my book in 24 hours, then it started asking for additional money to get it faster.
Hi Belinda,
The title you ordered is a physical book that had to be shipped. Only digital items are loaded to the digital bookshelf within 24 hours. There are no additional charges for digital items. Thank you for choosing eCampus.
Some of the cheapest prices, and wide title availability. The books came in good condition, as expected. No problems.
I received the package and invoice but no book. I have tried contacting ecampus for a refund or a new book sent out but have not received any communication back. It would be nice to get what I paid for or a refund.
Great condition and easy to purchase. Came in time and will work
Purchased a textbook that was not easy to find and got it for a fair price. The book is in good condition and it shipped fast.
Not Very Good Customer Service. Advertised item as in stock and then cancelled the order without communicating anything to me.
The whole process was very simple. Ordering, shipping and the shipping time were all excellent. My book was in very good condition.
No concerns, was able to access book within 24 hours. Not an instant download.
Thank you for shopping with us! -eCampus
Item never showed up. No updates. Rip off. Will be challenging charge on my credit card.
**Update** My money was refunded without hassle.
I received my book WAY before expected time. Happy for that!
Fantastic Way to order my textbooks and it is quick and easy. The most trusted way I have found and if you need help, it is a phone call or an email away.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for choosing eCampus!