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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
No condition listed for a used book and no descriptive notes. No seller ratings either. But I took the risk and I ordered the book from here at a higher price than elsewhere because the shipping was supposed to be faster by several days. I could have saved money and received my book sooner elsewhere.
I NEVER RECEIVED MY BOOK! I kept getting the run around from customer service about requesting a refund. My book was ordered on 12/28/24; my class has already started, and I still have no book. I was FINALLY able to request a refund on 1/14/25, after being told last week that I could request it since it's been over 10 days.
Beep boop i hate ecampus beep boop beep beep boop beep boop beep
Venmo option is great and the quality. My book is like brand new.
The book was in good condition, no writing and no highlights.
I ordered it for next business day (paid extra) and it didn't come till Tuesday. They said it's cause I ordered it on a Saturday, but they should not take the expedited orders that day if that's the case. I wanted my $27 back.
Great! I had no issues and got my book on time. I would recommend to order 2 weeks in advance.
Shipping took over a week since I originally ordered the books. The box was damaged and torn when it arrived and a book was pretty severely damaged. There was good service in correcting it and they reassured me I would not be penalized for the book's poor condition upon returning
The whole experience was quick and easy despite snow storm. Book looked almost new
Love the website! Easiest way to get books for my son for school!
Easy- had a book I couldn't find, very low price, and I just return when the course is over
Very easy to use and helpful if I have questions, I got my book in a day for my online textbook and it's very straightforward and easy to use
Check out was easy. My books showed up to my apartment quick and they were in good condition no ripped pages or anything like that
Ordering was easy however shipping took longer than expected unless you want to pay for expedited shipping. Chegg ships quickker.
Very good service. I like their service and selections. Thanks.
Arrived in a timely manner and in good shape considering being used
Thank you for your feedback and for shopping with us! -eCampus
Shopping was fine, but checking out was frustrating and miserable! I couldn't checkout without an account and the "Sign Up" for an account wasn't hot. The Helpdesk tried to help, but was not successful. After 45 minutes I was able to start over and order my book. I will not be using eCampus again or recommending your service.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for shopping with us! -eCampus