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eCampus.comReviews 3,755

4.2

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


ecampus.com
Lexington, Kentucky
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,086
quality
2,087
This company responds to reviews on average within 13 days

Instant Feedback

17,038 reviews
New York
1 review
0 helpful votes
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Slow shipping
January 25, 2025

No condition listed for a used book and no descriptive notes. No seller ratings either. But I took the risk and I ordered the book from here at a higher price than elsewhere because the shipping was supposed to be faster by several days. I could have saved money and received my book sooner elsewhere.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
Kentucky
1 review
0 helpful votes
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DO NOT RECOMMEND!
January 25, 2025

I NEVER RECEIVED MY BOOK! I kept getting the run around from customer service about requesting a refund. My book was ordered on 12/28/24; my class has already started, and I still have no book. I was FINALLY able to request a refund on 1/14/25, after being told last week that I could request it since it's been over 10 days.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
West Virginia
1 review
0 helpful votes
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Beep boop
January 24, 2025

Beep boop i hate ecampus beep boop beep beep boop beep boop beep

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Fantastic
January 24, 2025

Great experience. Easy website and good supply of college books with decent prices.

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Great service!
January 24, 2025

Venmo option is great and the quality. My book is like brand new.

Date of experience: January 28, 2025
Ohio
1 review
0 helpful votes
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Good
January 24, 2025

Quick and efficient, would recommend to other to use. Most likely will use again

Date of experience: January 31, 2025
Nevada
1 review
0 helpful votes
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It was in good condition the book
January 24, 2025

The book was in good condition, no writing and no highlights.

Date of experience: January 14, 2025
Massachusetts
1 review
0 helpful votes
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Fine
January 24, 2025

I ordered it for next business day (paid extra) and it didn't come till Tuesday. They said it's cause I ordered it on a Saturday, but they should not take the expedited orders that day if that's the case. I wanted my $27 back.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
Texas
1 review
0 helpful votes
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Fast shipping
January 24, 2025

Great! I had no issues and got my book on time. I would recommend to order 2 weeks in advance.

Date of experience: January 28, 2025
Illinois
1 review
0 helpful votes
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Poor shipping time and quality
January 24, 2025

Shipping took over a week since I originally ordered the books. The box was damaged and torn when it arrived and a book was pretty severely damaged. There was good service in correcting it and they reassured me I would not be penalized for the book's poor condition upon returning

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
Texas
1 review
0 helpful votes
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Book in good condition
January 24, 2025

The whole experience was quick and easy despite snow storm. Book looked almost new

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Quick and easy process to find & rent the book you are looking for

Date of experience: February 3, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for shopping with us! -eCampus

California
1 review
0 helpful votes
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Best way to get books
January 24, 2025

Love the website! Easiest way to get books for my son for school!

Date of experience: January 31, 2025
Washington
1 review
0 helpful votes
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Easy Book Rental
January 24, 2025

Easy- had a book I couldn't find, very low price, and I just return when the course is over

Date of experience: January 28, 2025
California
1 review
0 helpful votes
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Very easy to use
January 24, 2025
Updated review

Very easy to use and helpful if I have questions, I got my book in a day for my online textbook and it's very straightforward and easy to use

Date of experience: January 28, 2025

Great service
January 22, 2024
Previous review

Check out was easy. My books showed up to my apartment quick and they were in good condition no ripped pages or anything like that

Date of experience: January 22, 2024
Connecticut
1 review
0 helpful votes
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Good Experience
January 24, 2025

Ordering was easy however shipping took longer than expected unless you want to pay for expedited shipping. Chegg ships quickker.

Date of experience: February 1, 2025
Wisconsin
1 review
0 helpful votes
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Good service
January 24, 2025

Very good service. I like their service and selections. Thanks.

Date of experience: January 28, 2025
Texas
1 review
0 helpful votes
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Paid extra to get book in 3-4 days and it took over a week. And tracking could not find book unitl it showed on door step.

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Overall great
January 23, 2025

Arrived in a timely manner and in good shape considering being used

Date of experience: January 13, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for your feedback and for shopping with us! -eCampus

Nevada
1 review
0 helpful votes
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Shopping was fine, but checking out was frustrating and miserable! I couldn't checkout without an account and the "Sign Up" for an account wasn't hot. The Helpdesk tried to help, but was not successful. After 45 minutes I was able to start over and order my book. I will not be using eCampus again or recommending your service.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2025