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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
IT was easy to order online great service I had no issues I would order again no problem at all thank you very much. Delivery was fast and efficient. Ordering was easy and they had all the books I needed
Quick and easy access! They provided me with a digital copy while my book shipped, to that was very thoughtful of Ecampus.
I was very happy to be able to get books that cheap. They came in within about a week one was in very very good condition. The other was definitely used, but nothing that would prevent me from using it for class. There were just a few notes in it. It was a spiral book so the papers were a little worn down. I can't complain though because I would've been paying $180 for it and I only paid $30.
This was my first time using ecampus and I was honestly dissappointed. It took 3 weeks for the book I ordered to come which I think is unacceptable and I had no update about the status of my order for over two weeks. I ended up having to order the book another way since I need it for assigned class readings. Although I am happy they had it for a decent price, it probably won't be using the book since I had to order it another way from somewhere else to get it faster.
Book arrived on time and in good condition. Thank you very much.
The textbook I was in need of for my class was easy to find and purchase. The delivery time was faster than predicted.
Pleasant. Inviting. Friendly. Informative. Up to date.
Understanding. Convenient. Relatable. Quality time management. Affordable. Environmentally friendly. Reliable. Inviting. Easy to navigate. Good customer service.
I received my book very quickly and in good condition, the price was fair and I'm happy about my purchase.
It was great for it to be shipped. I can study with my biology book that is delivered. I think it wasn't too long for it to be delivered after ordering.
Great packaging, kept the book safe. Took about a week to ship, be sure to plan ahead and not rely on 2-3 day shipping (was fine for me though). Very good quality too, the book has little to no wear and tear.
I placed my order on Dec 27th and paid for the expedited shipping. I understand the holidays are a busy time of the year, so I was patient with the process. I received three books rather quickly, but on the website a book which I received said it was processing while one I had not said it was shipped. After a few weeks, I sent an email to check on the status of the shipment and never heard back. I finally received the textbook that I never heard back about yesterday, January 15th. I still haven't received the last book but I was notified it was on back order, so I understand the delay on that one. I was disappointed in how long the Dispute Resolutions book took and the lack of feedback on what the problem was.
Confusing interface sort of like this box that requires 50 characters which is really stupid thanks!
Everything went quickly, and I'm excited to rent this book.
It was easy to find the books my son needed for college and they were at better prices then the other sites I had explored
I ordered my textbook on January 2 but did not receive it until January 15. I received no notifications from the shipper or carrier until the day before my book was delivered. I tried speaking with customer service, and all they could tell me was that the package had been shipped on January 2. They couldn't tell me if it was given to the carrier on that date, and I had to wait at least 2 weeks before I could report the book lost and get a refund. It finally showed up, but in the meantime, I had to order an online textbook to study for my classes. The shipping time was estimated to be 4-8 days. It was much longer than that. If you are going to order from eCampus, make sure you do it with plenty of time to receive your book before classes start or pay for expedited shipping.
Your checkout process was painful and the transfer from UPS to USPS delayed the book arriving in a timely matter.
Thank you for your feedback and for choosing eCampus!
Love that the book is brand new, shipping was a little long but pricing was amazing. Thankyou
Great! Easy to navigate. My search was easy and I have everything I need.
My daughter had to have textbook that was on backorder at her school. We searched online and found that ecampus not only had the item available immediately, but that we could get it before school started. The price was also a little cheaper than the other stores we searched.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you leaving a review and for being a valued customer! -eCampus