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eCampus.comReviews 3,762

4.2

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


ecampus.com
Lexington, Kentucky
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,086
shipping
2,086
quality
2,087
This company responds to reviews on average within 13 days

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17,048 reviews
Vermont
1 review
0 helpful votes
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Amazing
February 3, 2025

First time buying and it was a great experience fast shipping

Date of experience: January 24, 2025
Tennessee
1 review
0 helpful votes
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Perfect condition
February 2, 2025

I've used you guys before, never had trouble. I will recommend others to your service!

Date of experience: February 10, 2025
Oklahoma
1 review
0 helpful votes
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Site glitched and had to re-enter all information
Expensive shipping. Should have a free option In order to get book before 2/2/25 guaranteed I had to pay $9.25 shipping. Not fun

Date of experience: February 10, 2025
Erin C. — eCampus.com Rep
6 months ago

Thank you for choosing eCampus!

Utah
1 review
0 helpful votes
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Never received Scam
February 2, 2025

It has been almost 20 days since i ordered my textbook and still hasnt arrived tracking still shows it in the place it was shipped from i needed it for school this semester not next year

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2025
Missouri
1 review
0 helpful votes
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Poor Customer Service experience
February 2, 2025

I purchased books on January 6. They were shipped on January 7 still have not received them. Chatted with Customer Service numerous occasions only telling me that I had to wait until January 2 to declare the package lost. Chatting with them again on January 2 they declared package lost then told me they would have to speak with the supervisor before they get expedite the books to be shipped out again. It would take one to two days for the supervisor to review the email and give approval to expedite the order. I am now three weeks into school have no books at all and still waiting for these to be shipped out. Ask Customer Service if they could expedite this in a quicker and was clearly told I just need to wait. Cannot write any of the above books because I've not even received them yet.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2025
Ohio
1 review
0 helpful votes
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Return
February 2, 2025

I was a little discouraged with the return process. I tried to cancel my order less than 24 hours from submitting it and was told I was unable to. I received the book after paying $82 and I'm being refunded for $45 for a book that was never even used. Will not rent from this company again.

Date of experience: February 6, 2025
Wyoming
1 review
0 helpful votes
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Etextbooks
February 2, 2025

Great, the process was fairly smooth. Thanks for everything.

Date of experience: January 23, 2025
Erin C. — eCampus.com Rep
6 months ago

Thank you! -eCampus

North Carolina
1 review
0 helpful votes
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Book was priced well with only minimal moisture damage (wavy page edges)

Date of experience: January 23, 2025
Erin C. — eCampus.com Rep
6 months ago

Thank you for letting us know about the condition of the book. Your account has been noted. -eCampus

Texas
1 review
0 helpful votes
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Product was advertised as having 'free shipping' but truly had over ten dollars in required fees for shipping.

Edit: I was reached out to by the company, and had it explained to me that you either get free shipping OR a discount. I didn't know, haha, but if I did I would not have used the discount code provided. I ended up paying more for my book than not.

Still, very fast shipping! I got the book right before my lab, and my email let me know exactly where my order was at all times, and when it arrived. I got what I ordered, so despite the confusion with their free-shipping claims, I am satisfied with my purchase.

Date of experience: February 3, 2025
Illinois
1 review
0 helpful votes
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Received in new condition
February 2, 2025

It was easy to place an order. I will see how the condition of the book is when received. I hope it is NEW as shown in the description.

Received the book in perfectly new condition - Thanks!

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Easy
February 1, 2025

Quick, easy, service, however still costly. Really nice job on the stomper service side, but there has to be a way to keep prices down.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2025
Michigan
1 review
0 helpful votes
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New Textbook!
February 1, 2025

Decent price paid for a $130 textbook for a college course. Delivery took about 2 weeks when it said 6-10 days but overall I received it in good condition.

Date of experience: January 22, 2025
Erin C. — eCampus.com Rep
6 months ago

Thank you for your feedback and for shopping at eCampus!

California
1 review
0 helpful votes
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Don't read this
February 1, 2025

Not in interested in providing a rating beyond basic would I recommend

Date of experience: February 10, 2025
Erin C. — eCampus.com Rep
6 months ago

Thank you for shopping with us! -eCampus

Maine
1 review
0 helpful votes
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Great Source for books
February 1, 2025

Seems good. Decent price. Easy to order and arrived reasonably promptly.

Date of experience: February 5, 2025
New York
1 review
0 helpful votes
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Very good
February 1, 2025

Excellent book and came in time before my course started. Thank you

Date of experience: January 22, 2025
Florida
1 review
0 helpful votes
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Great!
February 1, 2025

The book came on time. When I received it, it was in perfect conditions like it was new.

Date of experience: January 22, 2025
New Jersey
1 review
0 helpful votes
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Review
February 1, 2025

Very expensive for a rental, did not ship very quickly at all

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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Great!
February 1, 2025

I ordered the product and received it in a very quick timeframe in perfect condition.

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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Reliable service
February 1, 2025

Thank you for my purchase, the accuracy was as described. Would order from again.

Date of experience: January 21, 2025
Illinois
1 review
0 helpful votes
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Slow delivery, good item
January 31, 2025

Took much longer to arrive than books from other sites but they sent me a brand new textbook so I'm happy overall

Date of experience: January 21, 2025