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The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
I've used you guys before, never had trouble. I will recommend others to your service!
Site glitched and had to re-enter all information
Expensive shipping. Should have a free option In order to get book before 2/2/25 guaranteed I had to pay $9.25 shipping. Not fun
It has been almost 20 days since i ordered my textbook and still hasnt arrived tracking still shows it in the place it was shipped from i needed it for school this semester not next year
I purchased books on January 6. They were shipped on January 7 still have not received them. Chatted with Customer Service numerous occasions only telling me that I had to wait until January 2 to declare the package lost. Chatting with them again on January 2 they declared package lost then told me they would have to speak with the supervisor before they get expedite the books to be shipped out again. It would take one to two days for the supervisor to review the email and give approval to expedite the order. I am now three weeks into school have no books at all and still waiting for these to be shipped out. Ask Customer Service if they could expedite this in a quicker and was clearly told I just need to wait. Cannot write any of the above books because I've not even received them yet.
I was a little discouraged with the return process. I tried to cancel my order less than 24 hours from submitting it and was told I was unable to. I received the book after paying $82 and I'm being refunded for $45 for a book that was never even used. Will not rent from this company again.
Great, the process was fairly smooth. Thanks for everything.
Thank you! -eCampus
Book was priced well with only minimal moisture damage (wavy page edges)
Thank you for letting us know about the condition of the book. Your account has been noted. -eCampus
Product was advertised as having 'free shipping' but truly had over ten dollars in required fees for shipping.
Edit: I was reached out to by the company, and had it explained to me that you either get free shipping OR a discount. I didn't know, haha, but if I did I would not have used the discount code provided. I ended up paying more for my book than not.
Still, very fast shipping! I got the book right before my lab, and my email let me know exactly where my order was at all times, and when it arrived. I got what I ordered, so despite the confusion with their free-shipping claims, I am satisfied with my purchase.
It was easy to place an order. I will see how the condition of the book is when received. I hope it is NEW as shown in the description.
Received the book in perfectly new condition - Thanks!
Quick, easy, service, however still costly. Really nice job on the stomper service side, but there has to be a way to keep prices down.
Decent price paid for a $130 textbook for a college course. Delivery took about 2 weeks when it said 6-10 days but overall I received it in good condition.
Thank you for your feedback and for shopping at eCampus!
Not in interested in providing a rating beyond basic would I recommend
Thank you for shopping with us! -eCampus
Seems good. Decent price. Easy to order and arrived reasonably promptly.
The book came on time. When I received it, it was in perfect conditions like it was new.
Thank you for my purchase, the accuracy was as described. Would order from again.
Took much longer to arrive than books from other sites but they sent me a brand new textbook so I'm happy overall
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for choosing eCampus!