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eCampus.com Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
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Customer service quickly allowed me to get a replacement but I was initially sent the wrong textbook.
I think $85 is a lot to rent a book. But it's in good shape…looks almost new.
I will never rent or purchase a textbook anywhere else. The books were high quality and a great price.
Tried 3 different cards and wont accept them. After i got the book, multiple emails to confirm receipt of book, despite having confirmed that already.
I received my books. Easy and fast. Excellent services. Thank you!
In my experience, I did receive my order on time. Excellent services.
The process was okay, but nothing spectacular or that stood out. The loose leaf is of a poorer quality than the hardback, and I'm not sure if I would recommend it. I usually go to Chegg, where I know the book is used, I know what I am buying, and the prices are more reasonable.
The order has not arrived 17 days later. I'm about to start of third week of classes without my textbooks. Every time I try to complain, I'm told not enough time has passed. This is not a serious organization.
It was easy to find the book I need for this semester easily. Checkout was super fast!
Perfectly Fine. I needed a textbook for a class and I wanted one that was in print. It was luckily available on eCampus and the purchasing process was fairly straightforward.
ECampus said my credit wasn't going through. Turned out it did go through and I got charged twice. I called the next morning and they said it was too late and I would get charged twice and have to return the book with a $17 restocking fee
I found the exact books that I was looking for plus how cheap the rentals are!
I ordered three books. They didn't give a total amount with the UPS Express shipping so had to separately calculate it myself. After some time of waiting, I checked to find out what was going on with the books only to find they had all been cancelled. There was no notification or explanation for this. As a result I missed out on obtaining these books from other sources. I contacted the customer service team on multiple occasions but still no response to this day.
My experience with eCampus was an efficient and serviceable one.
Ordered this weeks ago but I still don't have it. Horrible service
A bit cumbersome. Late, delivery of book. I will request a refund.
I needed a book at the last minute, I'm appreciative of this site getting it to me so soon and in a very decent condition. Thank you.
I tried/failed to contact your team for help multiple times
Good service, fast shipping and access to online book was a plus
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for shopping with us! -eCampus