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eCampus.com Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
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This is my first experience using ecampus and it was very smooth. From the ISBN search, to options to buy or rent, length of time and shipping times it was very easy
The market place seller never responded to any of my emails. They also took double the time allotted to send the book and purchased and sent from another seller. All Market place sellers should list page numbers, real pictures of the book and the ISBNs of the book they are selling including the edition of the book. Very frustrating to not know this information as a student waiting for a book.
Quick and easy checkout process. My book arrived in a cardboard box and it was as described
I ordered this book rental because the site specifically stated you would get 7 days of online access while you waited for the book to arrive in the mail. Shipping was estimated at around 7-8 days. I immediately tried to access the book online and received an error message. After waiting in the online chat, someone helped me and said that you need to wait 24 hours before you can access the digital version. We tried again multiple times over the next few days and still did not receive access. I sat through another extended chat with tech support, who could only tell me there seemed to be an issue with the third party book company offering the free online access, and that they could do nothing about it and I should just keep checking. Finally found different instructions on my own saying you need to download a separate app, did that and logged in with a new account on that platform, only to have the same lack of access to the book. Never received a day of online access, shipping of the actual book was delayed another 3 days over the estimate, and had to find a local copy of the book that wasn't allowed to be removed from the library and photocopy multiple chapters to avoid late work in the class.
Easy so far! Ordering was easy, book came quickly- book was in great condition- all working out the way I was hoping!
The textbook came in the time span it said it would and is in great condition. Looks brand new and has very little wear on the cover.
This was fine and arrived on time. I had absolutely no complaints.
The website was very informative and made receiving the book so easy!
Shipping sucks. Pay extras still don't get it on time. I know it was USPS fault, except you did not send it to them to ship on time. I would buy from someone else except you are only place that has it.
Good process and experience when ordering materials online
This has been a great experience save me tons on my books. Really appreciate the service.
They got good prices, lots of options, fast delivery and cool gifts!
I already described this and theres a minimum word count wtf
I have just placed two separate orders today. Unable to rate
Easy to locate needed books and fast shipping. Books are in good condition. Price is very decent for students to afford.
This website is a God send, I could not find the textbook I was looking for anywhere else but found it here
I was in need of a book asap and they provided it online. It was decently affordable but i love it being online and it has helped me with my class.
It was a good experience overall and pretty quick delivery.
Thank you for shopping with us! -eCampus
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! -eCampus