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eCampus.comReviews 5,030

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,083
shipping
2,083
quality
2,083
This company responds to reviews on average within 17 days

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20,619 reviews

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California
2 reviews
0 helpful votes
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Easy to order..
September 15, 2021

It was very easy to order but delivery did take a bit long. The books came very well packaged. Thank you

Date of experience: September 15, 2021
Pennsylvania
1 review
0 helpful votes
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First Purchase
October 15, 2021

Easy, but also unclear if i have to pay for shipping to return the book or not. Shipping is expensive

Date of experience: September 15, 2021
New York
1 review
0 helpful votes
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Its cool
September 14, 2021
Updated review

It got delivered in a timely manner. Why do i need 50 characters?

Date of experience: September 14, 2021

Please dont cancel the order
September 3, 2021
Previous review

Please dont cancel the order

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
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Great price and quick service!
September 14, 2021

I found a textbook I needed for much cheaper, and it was online making it more environmentally-friendly and less costly. The book arrived pretty fast, so great experience overall!

Date of experience: September 14, 2021
New York
1 review
0 helpful votes
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Great experience
September 14, 2021

First time customer and it was terrific- fair pricing, easy to navigate site, quick delivery. Overall very satisfied

Date of experience: September 14, 2021
Minnesota
1 review
0 helpful votes
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Score! Found my book for less.
September 13, 2021
Updated review

I was pleased to find the book, and a used copy for less. Was a little bummed that it was on back order without an ETA. It still came faster than expected.

Date of experience: September 13, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with eCampus!


Quick and simple
September 3, 2021
Previous review

Quick and simple

Date of experience: September 3, 2021
Georgia
1 review
0 helpful votes
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Reasonable Rates and Great Service
September 13, 2021

Through my extensive research, I found eCampus.com to be not only cost-effective but I had several options to choose from.

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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The Allyn & Bacon Guide to Writing,
October 13, 2021
Updated review

Extra charge on shipping, no discount new subscriber.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2021

Extra charge on shipping, no discount new subscriber
October 3, 2021
Previous review

Extra charge on shipping, no discount new subscriber.

Date of experience: September 2, 2021
California
1 review
0 helpful votes
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Swift Delivery
September 12, 2021

Got my book sooner than expected. Great condition. Will order again.

Date of experience: September 12, 2021
New York
1 review
0 helpful votes
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Good place to get textbooks
September 12, 2021

I found this site because it was the cheapest option to rent my required textbook. The whole process was easy and my book arrived in good condition in about a week.

Date of experience: September 12, 2021
Arkansas
1 review
0 helpful votes
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College books
September 12, 2021
Updated review

Thankful to have found a website that SAVES me an arm and a leg when it comes to buying college textbooks!

Date of experience: September 12, 2021

Thankful to have found a website that SAVES me an arm...
September 2, 2021
Previous review

Thankful to have found a website that SAVES me an arm and a leg when it comes to buying college textbooks!

Date of experience: September 2, 2021
New York
1 review
0 helpful votes
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Happy camper
September 12, 2021

Got my textbook on time. I would order from here again for sure

Date of experience: September 12, 2021
California
1 review
0 helpful votes
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Don't ask
October 11, 2021

I could never find the product but you have no problems taking my money

Date of experience: September 11, 2021
California
1 review
0 helpful votes
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Student
September 11, 2021

Excellent experience. Arrived on time and books stock was excellent.

Date of experience: September 11, 2021
California
1 review
0 helpful votes
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Ebook Purchase
September 10, 2021
Updated review

Very easy and fast. Straightforward and intuitive. Pleasure to order online from.

Date of experience: September 10, 2021

Very easy and fast
August 31, 2021
Previous review

Very easy and fast. Straightforward and intuitive. Pleasure to order online from.

Date of experience: August 31, 2021
Maryland
2 reviews
0 helpful votes
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Way
September 10, 2021

Way why who how what when where this that other they

Date of experience: September 10, 2021
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

North Carolina
1 review
0 helpful votes
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Hard to get refund
October 10, 2021

Puppy pee on the book I requested a refund got. Approval to send the book back. Waited 1 month…. Then things got nasty, yes we got the book back but we're too busy to issue your refund? Don't order from this place I think there's a merger going on so they don't care about service. Been over 30 days still waiting

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Washington
1 review
0 helpful votes
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The confirmation email we received (same day as purchase) indicated that the text book was back ordered by about a month, however, we received the book the following week! During that week, we were given a loaner book from the school that could be used thru the duration of the class, but it was a different edition, so there would be a few things that would need more steps in finding information throughout the classroom projects. After receiving the loaner book from the school the next day, we cancelled the book purchased through eCampus via email. We did not receive a notification of the cancelled order. Then it arrived a couple days later. We are glad to have the correct book, however, it would have simplified much on our end if we had understood the time frame was not going to be so short in receiving that order. It caused extra efforts/steps on our end to take care of our needs when we thought things were all set (& they really were!), but were informed differently on that "delay". In the end, we have the book and are happy with the quality, it just took time away from our already full schedules, which is the real frustration. It is understandable, during these logistically strained times, that it is hard to estimate time frames, we are hopeful that this will be easier to navigate for all by next year.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
New York
1 review
0 helpful votes
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It was satisfactory
October 10, 2021
Updated review

I was disappointed that with rentals you cannot order 2 copies of a book. I needed to buy 2 copies - one for me and one for my classmates who does not have a credit card

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 10, 2021

I was disappointed that with rentals you cannot order...
September 29, 2021
Previous review

I was disappointed that with rentals you cannot order 2 copies of a book. I needed to buy 2 copies - one for me and one for my classmates who does not have a credit card

Date of experience: August 30, 2021
New Jersey
1 review
0 helpful votes
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Excellent service
September 9, 2021

Very pleasing and great time for the delivery great for when your campus doesn't have a book in stock

Date of experience: September 9, 2021