On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was very easy to order but delivery did take a bit long. The books came very well packaged. Thank you
Easy, but also unclear if i have to pay for shipping to return the book or not. Shipping is expensive
It got delivered in a timely manner. Why do i need 50 characters?
I found a textbook I needed for much cheaper, and it was online making it more environmentally-friendly and less costly. The book arrived pretty fast, so great experience overall!
First time customer and it was terrific- fair pricing, easy to navigate site, quick delivery. Overall very satisfied
I was pleased to find the book, and a used copy for less. Was a little bummed that it was on back order without an ETA. It still came faster than expected.
Through my extensive research, I found eCampus.com to be not only cost-effective but I had several options to choose from.
Extra charge on shipping, no discount new subscriber.
Extra charge on shipping, no discount new subscriber.
Got my book sooner than expected. Great condition. Will order again.
I found this site because it was the cheapest option to rent my required textbook. The whole process was easy and my book arrived in good condition in about a week.
Thankful to have found a website that SAVES me an arm and a leg when it comes to buying college textbooks!
Thankful to have found a website that SAVES me an arm and a leg when it comes to buying college textbooks!
Excellent experience. Arrived on time and books stock was excellent.
Very easy and fast. Straightforward and intuitive. Pleasure to order online from.
Very easy and fast. Straightforward and intuitive. Pleasure to order online from.
Puppy pee on the book I requested a refund got. Approval to send the book back. Waited 1 month…. Then things got nasty, yes we got the book back but we're too busy to issue your refund? Don't order from this place I think there's a merger going on so they don't care about service. Been over 30 days still waiting
The confirmation email we received (same day as purchase) indicated that the text book was back ordered by about a month, however, we received the book the following week! During that week, we were given a loaner book from the school that could be used thru the duration of the class, but it was a different edition, so there would be a few things that would need more steps in finding information throughout the classroom projects. After receiving the loaner book from the school the next day, we cancelled the book purchased through eCampus via email. We did not receive a notification of the cancelled order. Then it arrived a couple days later. We are glad to have the correct book, however, it would have simplified much on our end if we had understood the time frame was not going to be so short in receiving that order. It caused extra efforts/steps on our end to take care of our needs when we thought things were all set (& they really were!), but were informed differently on that "delay". In the end, we have the book and are happy with the quality, it just took time away from our already full schedules, which is the real frustration. It is understandable, during these logistically strained times, that it is hard to estimate time frames, we are hopeful that this will be easier to navigate for all by next year.
I was disappointed that with rentals you cannot order 2 copies of a book. I needed to buy 2 copies - one for me and one for my classmates who does not have a credit card
I was disappointed that with rentals you cannot order 2 copies of a book. I needed to buy 2 copies - one for me and one for my classmates who does not have a credit card
Very pleasing and great time for the delivery great for when your campus doesn't have a book in stock
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for shopping with eCampus!