Everything But The House has a rating of 2.1 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Everything But The House most frequently mention customer service, credit card, and shipping costs problems. Everything But The House ranks 489th among Furniture sites.
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My favorite auction sites. Items tend to go for a bit more but the items are handled with care and in good condition.
Stay away. Absolutely terrible. Doesn't respond to questions about auction items. Outrageous shipping on small easy to pack items. If you don't pick up immediately they charge huge storage fees per the week. Communication is poor you tell them not so ship and then they ship a small light item for $50. I buy a lot from online auctions and never had an experience as bad as with this auction house. Really shady.
Stay away. Absolutely terrible. Doesn't respond to questions about auction items. Outrageous shipping on small easy to pack items. If you don't pick up immediately they charge huge storage fees per the week. Communication is poor you tell them not so ship and then they ship a small light item for $50. I buy a lot from online auctions and never had an experience as bad as with this auction house. Really shady.
I have won 3 watches on this sight.
The last 2 were not working as described.
One the time would not adjust and the second the date and day will not change,I understand there is no guarantee on future time keeping but I did expect them to work as described when I opened the box.
Don't believe anything that is in the description!
I won a Rolex Cellini for $2800 11-4-23 and EBTH reset the clock 24h after time ran out. Then got out bid 20miles later. Hidden reserve. Supposed to be a contract. Bidder beware. Fraud when you get a good deal.
Tip for consumers:
When an auction refuses to sell a non-reserve item at the winning price, under their own terms and contractual obligations, it is fraud. You cannot trust previous bids and you cannot trust that you will win making it impossible to commit bids. It is fraud. Simple as that.
Products used:
Rolex Watch.
I have tried this auction house many many times. 5 or more years ago, it was a little different—-but it has gone down in quality over the years. Extra charges on top of shipping and win price—-pieces that feel like gumball machine items—-broken pieces that you have to pay to repair…. I am disappointed again and again. I'm just done with them.
Products used:
Jewelry, paintings, coat
They sell products that are defective, damaged, worn, discontinued, broken. They are a dumping ground for everything that does not sell at or in a reputable platform. Two watches I bought did not run and they claimed they are not responsible for "future operation". Not sure what "future" means. I guess they will ship you damaged products and say it's now the future asnd we are not responsible for it's operation and will not refund you. Stay away!
Tip for consumers:
most products are worn and damaged. They take professional and probably touched up pictures to make things look much better than they actually are. I bought a ring and my jeweler said it was the worst quality diamonds they have seen. My watch was broken upon arrival and they would not refund. Buyer beware.
They routinely charge $28-$55 dollars to ship a First Class package that actually costs no more than $ including the cost of the box and label.
Photos looked great and said lightly used for terrible condition sofa for $190. Obviously photoshopped. They said I did not have to pick it up. They said they will relist it with the same photos, but they lied. Instead, they took new awful photos which looked as terrible as it was. It was sold for $12. I paid $190 and they sold it for $12! They said I had to eat the $178, No negotiation! Unspeakable people. I will never shop there again. Stay Away!
Tip for consumers:
Stay Away!
Products used:
No item
Beware EBTH.com descriptions. Clock in terrible condition, piece of trash. No key to even attempt to wind it up. Broken spring mechanism. BUYER BEWARE!
3 times in 10 days have I observed insider bidding in on EBTH.
I don't know if this counts as cheating, but I won an auction for a 14k diamond ring. EBTH billed my credit card and didn't provide me with a tracking number or invoice. I had to contact EBTH to get clarification. They weren't even aware of their mistake. It took one week of hounding them to get the issue resolved.
I purchased three items. One was a painting attributed to an artist that turned out to be fake the other two, were advertised as unopened electronics direct from manufacturing and both were broken and didn't work
Tip for consumers:
Confirm you CC will refund the charge
My sole interest is the art category...five years ago it was decent,now its the same dozen or so artists repeated ad nausem...my guess is they virtually stopped buying individual estates from average folks and are now buying directly from the(mostly mediocre)artists...and dont get me started on the onerous mailing fees
I have purchased over 75 pieces of jewelry from EBTH. I had a big problem with Samantha the executive. She closed my account. I asked to return a couple diamonds I purchased. As I did not agree with the description. All I asked for was a credit towards a future purchase. She said absoutly no refunds no credits. We had some words and she closed my account. I contacted Gia laboratory they said they can't change the gradings. I have been in the Diamond business business since 1964. I sell on eBay. Over 1 million in sales. Perfect feedback for 22 years. Then I ran into Samantha. And what a horrible experience. Now I understand Why EBTH has such a bad reputation. With people like Samantha as managers. It's no wonder they have so much problems.
Tip for consumers:
Be careful dealing with Samantha at EBTH. She made big problems for our company.
Products used:
Purchased over 75 items. Wanted to return 2 lots for credit towards a future purchase. Samantha said no refunds no credits. Unless if Gia changes the reports Gia said they will not lower the grading
No direct deposit check only, takes a month to get a listing live and another to receive the check. Feels like a website from 2005
Charge 40% fees on a average item
Tip for consumers:
Review is as a seller not a buyer
They've added fees so now you're paying: shipping + (maybe tax) AND "everything expedited fee." What's the fee!?! Maybe they're outsourcing packing/shipping work to a 3rd party. On a $450 ring, this means I paid $25.74, and after 11 days it hasn't arrived - some kind of shared shipping with Fedex/Post Office and tracking is abysmal... so I don't know where the "expedited" comes in. I've purchased 3 rings/gemstones recently (I know, I said I gave up on them) and ALL 3 times there was inadequate tracking and an average of 10 days to arrive.
Yes - you can find unique items and deals on designer items BUT prepared to PAY, WAIT and rarely ever hear back from their customer service.
Tip for consumers:
There will be an additional fee, and shipping is SLOW. In my experience, over half the time there is NO tracking information because ebth uses Fedex Smart Post. Fedex shares delivery with the post office. It's 11 and 12 since my last two purchases, and Fedex can't tell me where the items are. Shopping with ebth has become a drag.
Products used:
Jewelry
I've spent thousands of dollars on jewelry and furniture here but am now DONE. They don't stand behind their items, outright refuse (or make it VERY DIFFICULT) to return a faulty item, and are slow to respond (to the point that you miss out on auctions if you wait for a question to be answered before bidding).
Both my buying experience me selling experience were extremely disappointing. One item I purchased was broken when it arrived, so they told me to keep it. Another item did not look like it looked on the website. It is a necklace that is so little you can hardly see it, not worth the money My selling experience was worth than that. The items went for Pennies on the dollar, I was horrified at the prices. I learned my lesson, NEVER AGAIN.
Tip for consumers:
Don’t sell here if you want a fair price.
Products used:
necklace
After the purchase of my item I found authenticity issues! Was hung up on when I questioned these!
I purchased to error coins and one was a counterfeit. I'm down $900 and looking for legal help. I'm giving them a chance to reply, but that looks unlikely. We will see what the attorney says next week. JC
Tip for consumers:
Paid over $900... for a fake.
Products used:
2 mint errors... 1 was a counterfeit.
DO NOT TRUST! Misleading info given for items more times than not.
Many items in auction are bid against by their own employees only to show up at later auctions.
Tip for consumers:
Do not trust
This website is a scam. I sent them two boxes of stuff. They listed some my things incorrectly and denied that others came from me! One was an antique my mother gave me. It was one-of-a-kind. I had to send them a photo I took of the item in my house. They finally paid me for that but not for anything else I didn't have photos of. Then I bought a Fendi bag on their site and it was a fake. They are scammers.
Worked with them for 3 & 1/2 years selling items which was fine. But the people they outsource to pay consignors is not. There was a time when they paid me by check TWICE and failed to put my name on the check so couldn't cash it. Then received a check yesterday but the bank wouldn't cash saying it had "already been cashed". They issued another check, but the bank said something was wrong with that check too and wouldn't cash it. FINALLY, got cash from them. This was the last straw. Very unpleasant departure of what had been a good thing.
I purchased 10 items prices ranging from 4 to $20 each. Expecting they would consolidate the shipping into one box but nope they charged me $30 for shipping plus extra fees. A $4 pendant ended up costing close to $50. I paid over $350 in shipping and fees on trinkets I wouldn't have purchased had I known this. I had called before anything shipped requesting they ship it all together to save on packaging and fees and they refused. It's not the first time I have been disappointed by ETBH but this is certainly the most expensive disappointment I've had with them. There will never ever be another disappointment. They have lost a long time loyal customer. They can choke on their shipping.
I paid for this item on January 17,2022 and as of today February 1 has NOT SHIPPED yet. Also, it is very difficult to reach out to their Customer Service.
Products used:
Carpet
The website is easy to use. However the items they sell are misleading, often wrong. I got a synthetic Ruby listed as a natural Ruby. Got cultured pearls thwt were listed as natural. Most recent l a package missing, filed a dispute and then closed it after I recieved a refund and they closed my account. Which is really strange since everyone should expect to get receive they paid for.
Tip for consumers:
Dont
Products used:
Purchased jewelry
Im a trained jeweler gemologist
Horrible business with extremely uncaring personnel and management. I spent over 100,000 with this company. I can show any interested parties truck loads of broken furniture just dumped in my driveway. The local level of the business front was immature uncaring and callous. The upper management made money fast in their early years. Soon it all caught up with them. Shady operation with poor business practice. Not one good thing to say about these folks. I dealt with them for a year thinking it would get better and they would make up for all their mistakes. I should have sued them as I have plenty of pictures and document. Sometimes it's the best revenge is served cold. As this company is tanking.
Tip for consumers:
Horrible delivery. They chose deliverer, you pay. Delivers do what they want. Left a truck load of furniture during the rain in a driveway which was not even mine. This was just one of so many times. The horrific situations were endless. The management did not care nor rectify financially any of these situations. Broken and smashed furniture and mirrors. If not mistaken they are no longer able to do business in Virginia at all. Buyer be aware!!!!
Products used:
about 10,000 of furniture I ended up throwing out. All damages from there shipping methods. They should be embarrassed to do business and call themselves a business.
I used to be able to find amazing quality unique items. Now everything is pretty much junk. Do not recommend.
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